Why can't I set up my Fitbit device?
Connect your Fitbit device to the charger before you begin the setup process.
Note: For more information about setting up Fitbit Ace series, see How do I set up Fitbit Ace devices?
- The latest Fitbit devices require an iPhone or Android phone. To verify that your phone is compatible with the Google Health app, check out Google Health app setup requirements.
- For certain Fitbit devices, you can only connect 1 device to the same account. For more information, see How do I set up my Fitbit device?
- You followed the instructions for your device in How do I set up my Fitbit device? Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen; you must open the Google Health app and follow the on-screen instructions.
- The software on your phone or tablet is up to date. To see if an update is waiting to be installed:
- iPhones & iPads: Tap Settings 👁 and then
General 👁 and then
Software Update. - Android phones: Tap Settings 👁 and then
About Phone or About Device 👁 and then
Android Version.
- iPhones & iPads: Tap Settings 👁 and then
- The Bluetooth setting on your phone or tablet is on. To find it:
- iPhones & iPads: Tap Settings 👁 and then
Bluetooth. - Android phones: Tap Settings 👁 and then
Connections 👁 and then
Bluetooth.
- iPhones & iPads: Tap Settings 👁 and then
- (Android phones only) Double-check the following information about your phone or tablet:
- Your device is supported by the Google Health app. For the latest list, check out Google Health app setup requirements.
- Your device doesn't have a set up or sync issue listed on How to use the Fitbit app on an Android phone.
- Power Saving Mode is turned off on your device. This mode frequently causes the device to disable Bluetooth.
- You have location services turned on and the Google Health app has permission to access your location. For more information, see Why is the Google Health app prompting me to turn on location services?
- Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
- Try setting up your device again.
- Turn your Fitbit device off and back on. See Restart your Fitbit device.
- Turn your phone off and back on.
- Try setting up your device again. If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?
- Try setting up your device again.
- Remove all other Fitbit devices from your Google account. For instructions, see How do I set up my Fitbit device?
- Remove your Fitbit device from the list of connected Bluetooth devices on your phone or tablet:
- On your phone, tap Settings 👁 and then
Bluetooth. - Tap the information icon 👁 Image
or gear icon 👁 Image
next to the name of your Fitbit device. - Find the option to forget the device.
- On your phone, tap Settings 👁 and then
- Try setting up your device again.
- Uninstall and reinstall the Google Health app.
Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app. For OS requirements, see Google Health app setup requirements.
- If you still can't set up your device, contact Customer Support.
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