Safety Recall of Ionic Smartwatches

CONSUMER NOTICE

We announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic end-user consumers.

This recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you own a Fitbit Ionic, please stop using your device.

For information on how to receive a refund, visit our refund center.

Additional details regarding this recall are provided in the FAQ below. If you have any questions not answered below, you can call customer service. Click here to find your local phone number.

USER FAQS

To apply for your refund, visit our refund registration page to begin the refund process. After you complete the registration process, your registration will be reviewed if you are eligible for the refund.

If you are eligible for a refund, it’ll be issued by Google’s third-party vendor.

If you have questions about your Ionic, contact us. If you have questions about the status of your refund, contact us.

Important: Customer support may require you to provide proof of purchase or ownership.

After a thorough investigation, we determined that in very limited instances, the battery in the Ionic smartwatch can overheat, posing a burn hazard. Your safety is always our top priority, and we are taking this action out of an abundance of caution. We’re offering a refund to Fitbit Ionic end-user consumers.

You should stop using your Ionic. We stopped producing Ionic in 2020 and aren’t offering replacement Ionic devices as part of this recall. For further information on how to receive a refund, visit our refund registration page.

If you have questions about your Ionic, contact us. If you have questions about the status of your refund, contact us.

Important: Customer support may require you to provide proof of purchase or ownership.

This recall does not affect any other Fitbit smartwatches or trackers.

Check the image below to help you identify Ionic. Ionic has 3 buttons and a colored LCD.

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You can find the model number FB503 on the back of Ionic, under the “CE” mark and above the clasp.

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To check which device is connected to your Fitbit account:

Tap the Today tab 👁 Image
👁 and then
your profile picture.
On the "Account" page, review the devices connected to your account.

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After a thorough investigation, we determined that in very limited instances, the battery in the Ionic smartwatch can overheat, posing a burn hazard.

This recall does not affect any other Fitbit smartwatches or trackers.

We’re offering a refund to Fitbit Ionic end-user consumers. For further information on how to receive a refund, visit our refund registration page.

The best way to purchase a replacement device is to use the refund at the Google Store or your local Fitbit retailer. You can explore a range of Fitbit trackers and smartwatches and choose from the various options available.

We’re offering a refund to Fitbit Ionic end-user consumers. For further information on how to receive a refund, visit our refund registration page.

We're offering a refund of 299 USD to Fitbit Ionic end-user consumers. For further information on how to receive a refund, visit our refund registration page.

For help with your account, contact us.

Ionic users, including inactive users, who have purchased their device prior to the recall announcement and are in possession of the device, may be eligible for a refund. For further information on how to receive a refund, visit our refund registration page.

Visit the Google Store or your local Fitbit retailer, where you can find details of the range of Fitbit trackers and smartwatches in order to make your own choice from the various options available. You can also take our quiz to find the best product for you!

Erase the device to remove apps, stored data, personal information, credit and debit cards. For instructions, visit How do I erase my Fitbit device?

Your Fitbit data remains associated with your Fitbit account. After we disable device syncing, new data from your device will no longer sync to your account. If you want to delete your Fitbit account, visit How do I delete my Fitbit account?

If you have questions about your Ionic, contact us. If you have questions about the status of your refund, contact us.

Important: Customer Support may require you to provide proof of purchase or ownership.

Despite all our efforts, a small number of people may experience a reaction to certain materials. This reaction is typically due to eczema, allergies, or other skin sensitivities, which can become worse when irritants like sweat or soap get trapped beneath the band and irritate the skin. This recall is not related to skin irritation. If you have a Fitbit device and are experiencing skin irritation, review our Wear & Care instructions. Should your skin irritation not resolve, contact us.

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For all other regions, or to contact us by chat, review your contact options on our contact page.

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URL: https://support.google.com/googlehealth/answer/15118230