Changes to your card information stored with Google
Due to Reserve Bank of India (RBI) card storage regulations, Google can no longer save customer card details (like card number, expiry date and so on) in the current format. This applies starting October 1, 2022, to accounts whose billing address is in India. However, with your authorization, Google can save your card details in a format that complies with the new RBI regulations and keeps your sensitive card details secure.
On this page
If you’re using Visa or Mastercard, you only need to make one manual payment using your existing card details to authorize Google to save your card in the new format. To avoid having to enter your card details again later, it’s recommended that you make this single manual payment before September 30, 2022.
Google may be unable to save your Visa or Mastercard in a compliant format by September 30, 2022. In this unlikely event, you’ll need to re-enter your card information every time you make payments later.
If you’re using RuPay, American Express, Discover, or Diners Card, Google will no longer store your card information after September 30, 2022. This is because the new format is not yet supported for these card networks.
Starting October 1, 2022, American Express, Diners, and Discover cards will not be supported for payments on Google Ads. RuPay cards will continue to be supported but you’ll have to enter your RuPay card details every time you make a payment.
How do I remove my cards from Google Ads account?
-
Go to Settings within the Billing menu 👁 Billing Icon
. -
Select Payment methods.
-
Select Actions to open the corresponding dropdown menu.
-
Select Remove.
To make new payments, you must enter your card information again.
Will I find my saved cards in “Payment methods” after September 30, 2022?
Google will remove any debit and credit card saved on Google Platform unless you authorize us to save your cards in an RBI-compliant format by September 30, 2022.
If your cards are removed, you'll have to re-enter the card information when you want to make a manual payment starting from October 1, 2022.
How can I authorize Google to save my card in the RBI-compliant format?
If you’re using Visa or Mastercard, you only need to make one manual payment using your existing card details to authorize us to save your card in the new format.
RuPay, American Express, Discover, and Diners Card can’t be saved in the new format at present.
Can I still provide authorization to Google after September 30, 2022?
Yes, you can, as long as you're using Visa or Mastercard. Note that if you don’t make a manual payment using your existing Visa or Mastercard by September 30, 2022, your card will be removed. After this date, you'll need to re-enter your card information when you make a payment in order to provide us the authorization.
Will my recurring payments be impacted after September 30, 2022?
Your recurring payments should not be impacted if you have set up an e-mandate on your credit card. Follow these instructions to set up the e-mandate.
In a rare case, your card issuer might not support a compliant, encrypted e-mandate by September 30. If this happens, your recurring payments may fail and your ads may stop serving. It is recommended that you add a new primary payment method that’s compliant with RBI regulation, or continue to make manual payments for your outstanding balance to keep your ads running.