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⇱ About phone number verification in lead forms - Google Ads Help


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About phone number verification in lead forms

Some businesses may require you to verify your phone number with a one-time password (OTP) to complete a lead form submission. They use this security step to ensure that they connect with interested individuals and receive accurate information.

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Benefits of verifying your phone number

  • Ensure your information is accurate: The form may pre-fill a phone number saved to your Google Account. Use the verification step to confirm that the number is correct. If the phone number you provided is incorrect or outdated, edit the number and request a new code.
  • Faster responses: Once your phone number is verified with the correct OTP, the form submits your information. Businesses prioritize reaching out to verified users, as this confirms genuine interest.

How to submit a lead form with phone verification

Follow these steps to complete the verification process. Your information is only sent to the business after you successfully verify your phone number.

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  1. Fill out the required fields in the lead form, then select Continue.
  2. Check your phone's SMS messages for the OTP.
  3. Enter the code from the text message into the verification field on the form.
  4. Select Verify.

After the code is verified, your information is submitted and a "Thank you" screen will be displayed.


Keep in mind

  • The OTP sent to you expires in 15 minutes for security reasons.
  • You can select the "Resend OTP" option if you don't receive the initial code within 30 seconds.
  • The form may pre-fill information for you from your Google Account or your browser's autofill settings, you should always confirm your contact details before you submit the form.

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