Fix an issue with your browser
To fix the unsupported Google Ads browser error, update your browser to the latest version. If you're still experiencing other technical issues with Google Ads, such as pages not working or loading correctly, features not working, it might be due to browser-related issues.
On this page
- List of supported browsers for Google Ads
- Troubleshooting common browser technical issues
- Frequently asked questions
List of supported browsers for Google Ads
Google Ads generally supports the current and prior major releases of the browsers in the list below. Make sure to download the latest version of your browser for the best experience with Google Ads. You might also view this alert message within your account: "The new Google Ads experience is not supported for your current browser."
For desktop computers, we support the following:
- Google Chrome
Google Chrome automatically updates to ensure that you always use the latest version. You can download Google Chrome for a seamless browsing experience. If you need help from your organization's IT team to choose a browser, check out Chrome for Work - Firefox
Download Firefox - Safari
Download Safari - Microsoft Edge
Download Microsoft Edge
For Android and iOS devices, we recommend you use the Google Ads mobile app:
- Download the Google Ads app for Android
- Download the Google Ads app for iOS
- Learn more About the Google Ads mobile app
Troubleshooting common browser technical issues
If you experience persistent technical difficulties with Google Ads while using a supported browser, such as ads not appearing, error messages (for example, 404 error, server errors), or unresponsive buttons, proceed with the following troubleshooting steps:
- Clear browser cache and cookies: Old data stored in your browser can cause loading and formatting issues. Clearing cache data often resolves browser issues.
- Enable cookies and JavaScript: For Google Ads to function correctly, you must enable cookies and JavaScript. Enable them in your browser settings.
- Use an incognito or private browsing window: This helps determine if browser extensions or add-ons are interfering with Google Ads. If the issue doesn't occur in a private window, try disabling your extensions one by one.
- Disable VPN, proxy, or ad blockers: These tools can sometimes block scripts necessary for Google Ads to run properly. Try to turn them off temporarily to check if that solves the issue.
- Try a different browser or device: This can help you figure out if the problem is specific to one browser or computer.
Frequently asked questions
Why am I getting the “Google Ads is not supported for your current browser” error?
To fix the unsupported Google Ads browser error, update your browser to the latest version.
Why am I getting "This site can’t be reached" or "ERR_CONNECTION_TIMED_OUT"?
The error "This site can’t be reached" or "ERR_CONNECTION_TIMED_OUT" are typically not related to browser compatibility for the Google Ads interface. Common causes for these errors are problems with your internet connection or device settings.
What happens if I clear cache & cookies?
When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. Learn more about how to clear cache & cookies.