Troubleshoot issues with app downloads in your car
Note: Gemini is now available for cars with Google built-in. Compatibility and availability may vary by car manufacturer, language, region, and data plan. For more information, contact your vehicle’s manufacturer.
If you have trouble with app downloads from your car’s Play Store, you can try a few steps to troubleshoot.
Clear cache and data for your apps
Important: Before you try these steps, make sure your car is in park.
- On your car’s screen, tap Menu 👁 Menu
👁 and then
Settings 👁 Settings
👁 and then
System. - Tap Storage 👁 and then
Other apps 👁 and then
Google Play Store 👁 Google Play
. - Tap Clear cache 👁 and then
Ok.
- On your car screen, tap Menu 👁 Menu
👁 and then
Settings 👁 Settings
. - Tap System 👁 and then
AAOS 👁 and then
View all apps. - Tap Show system 👁 and then
Download Manager 👁 Download Manager
👁 and then
Storage and cache. - Tap Clear cache 👁 and then
Ok.
- On your car screen, tap Menu 👁 Menu
👁 and then
Settings 👁 Settings
. - Tap System 👁 and then
Storage 👁 and then
Other apps. - At the top right, tap Show system 👁 and then
Google Play Services 👁 Google Play Services
. - Tap Clear cache 👁 and then
Ok.
Remove and re-add your Google Account
Important: When you sign out of your account, any apps you downloaded will be removed. After you sign in again, reinstall your apps.
- On your car’s screen, tap Menu 👁 Menu
. - To open, tap the Play Store 👁 Google Play
. - At the top right, tap your profile photo.
- Tap Sign out of this account.
- Close and reopen the Play Store.
- Tap Sign in. Follow the on-screen instructions.
Turn off and on Play Store updates
- On your car's screen, tap Menu 👁 Menu
👁 and then
Settings 👁 Settings
👁 and then
Apps & notifications. - Tap Show all apps 👁 and then
Google Play Store 👁 Google Play
. - At the top of your screen, tap Disable 👁 and then
Disable app 👁 and then
Enable.
Connect to the internet
To download apps, you have to connect your car to Wi-Fi or a mobile network.
- On your car’s screen, check if your car is connected to Wi-Fi 👁 Image
. - If you’re offline, check if mobile data and Wi-Fi are on.
- At the top, tap Menu 👁 Menu
👁 and then
Settings 👁 Settings
👁 and then
Network & internet. - Turn on Mobile data and Wi-Fi.
- At the top, tap Menu 👁 Menu
Tip: If mobile data and Wi-Fi are on but you still are offline, you could be in an area without service. Try again later when you’re in a different location. Or, turn your network off, then on, and try to reconnect.
Check if a system update is available for your car
- At the top of your car’s screen, tap Menu 👁 Menu
👁 and then
Settings 👁 Settings
👁 and then
System 👁 and then
System update. - Check for update availability:
- If the screen says, “Your system is up to date,” you don’t need to complete an update.
- If the screen doesn’t say, “Your system is up to date,” at the top right, tap Check for update. Follow the on-screen instructions.
Restart your engine
If none of these steps work, try to turn your car’s engine off and then on. Then try to download the app again.