Fix problems with your Google TV device

1. From the Google TV home screen, select Settings 👁 Settings
   👁 and then
   Network & Internet.
2. Make sure that Wi-Fi is turned on and that you’re connected to the right network.
   • If your router has multiple network bands, check that you’re also connected to the correct band.
3. Open one of your apps.
4. Play your video, music, or game again.

Tip: You can only use secure Wi-Fi networks, like WEP, WPA-PSK, and WPA2-PSK. Unsecured networks don't show up on Google TV.

If Wi-Fi is turned on but you have a slow connection, try to adjust your router. You can try to:

• Reboot your router, or unplug it and plug it back in.
• Move your router closer to your TV.
• Use a cable to connect your router to your TV.

If it’s available with your router, set up a 5 GHz network instead of a 2.4 GHz network. For more detail, check with your router manufacturer.

With some routers, you can also set a priority device in the Google Home app. Learn how to set a priority device.

1. From the Google TV home screen, select Settings 👁 Settings
   .
2. Select System 👁 and then
   Restart.
3. Once the system restarts, play your video, music, or game again.

1. From the Google TV home screen, select Settings 👁 Settings
   .
2. Under "Accounts & Sign In," check which profile is selected.
3. Make sure it’s the same profile you used for your service.

1. From the Google TV home screen, select Settings 👁 Settings
   .
2. Select Apps 👁 and then
   See all apps.
3. Find and select the app 👁 and then
   Clear data.
4. Play your video, music, or game again.

Important: A factory reset erases all your data from your device. We recommend that you try to troubleshoot with other steps first. 

1. From the Google TV home screen, select Settings 👁 Settings
   .
2. Select System 👁 and then
   About 👁 and then
   Factory reset.

1. On your computer, go to Google Play.
2. Find the game you want to play.
3. Select Install or Installed.
4. Under "Choose a device," look for your Google TV device. 
   • If it’s dimmed, the game isn’t compatible with your Google TV device.

Important: You might need to remove and reinsert the batteries on your remote. If that doesn't solve the issue, try to update your remote.

If you have a TCL 6-Series device, to set up audio on your soundbar, follow these steps:

1. From the Google TV home screen, select Settings 👁 Settings
   .
2. Select Channel and Inputs.
3. On the left, under "Inputs," turn on eARC Mode.
4. On the right, under "Control Other Devices (CEC)," turn on HDMI Control.
5. To go back to Settings, press the Back button on your remote.
6. Select Display & Sound 👁 and then
   Audio 👁 and then
   Audio Output.
7. Select ARC.

If you set Audio output to ARC and don't get any audio out of the soundbar, to check the Digital Audio Out setting:

1. Select Settings.
2. Select Display & Sound 👁 and then
   Audio 👁 and then
   Audio output.
3. Select Advanced Settings 👁 and then
   Digital Audio Out 👁 and then
   Auto.

Tip: To get audio out of the soundbar and external speakers, the setting should be set to Auto, Pulse-Code Modulation (PCM), or Pass Through.

If you find an alert that says “You’re missing important alerts,” you may have accidentally turned off notifications for your TV. System notifications tell you about things like low storage or connectivity issues.

1. At the top right of your Google TV home screen, select Settings 👁 Settings
   .
2. Select Apps 👁 and then
   Special app access 👁 and then
   Notification access.
3. Turn on Google TV.