Troubleshoot recording issues in meetings

Prompt shows up when I present or record in meetings on macOS Sequoia

Recording may be disabled if:

• Your admin turned off recording.
• Your Workspace edition doesn't support recording.
• Your Google Drive is disabled.
• You aren't allowed to record a specific video meeting.
• You're in a breakout room. Breakout rooms don't support recordings.
• Your admin doesn't allow you to create new files in Drive.
• The meeting organizer doesn't have permission to record. Even if you have the necessary permissions as a participant, you can’t record a meeting if the host doesn't have them.

Check with your admin to make sure:

• Meet supports recording for you and your organization.
• Recording is on for video meetings.

• Confirm that your admin has turned on recording for Meet in the Google Admin console.
• Verify that you’re using Meet on a computer. Recording is only available for the computer version.
• You can’t record if you join only to present, such as from a laptop while already in a video conference room. Join the video meeting first, start presenting, and then record.
• You can’t record if the meeting was created on a conference room device (such as Meet hardware), or was generated by another process, such as a Chrome plug in. Schedule the meeting in Calendar or be sure a person, and not a device, starts any ad-hoc meetings.
• If you can no longer record a recurring meeting that used to allow recording, make sure the meeting organizer’s account is not disabled, which also disabled recordings for the meetings they organized. To fix this, delete the meeting from the Calendar event, save it, and add a new meeting code to recreate a meeting as the new owner.

• Recordings must be generated and are not immediately available after the recording ends.
• When ready, an email with the recording link is sent to the meeting organizer and the person who started the recording.
• The recording link is also added to the Calendar event and saved to the meeting organizer’s Meet Recordings folder in My Drive.

Check with your admin to make sure they have Turned on recording for video meetings. Learn more about Recording a video meeting.

• “Still processing” means that the recording is still being prepared to view.&
• To play the recording immediately, select the file and click More 👁 More
  👁 and then
  Download 👁 Image
  . Double-click the downloaded file on your computer.

Recordings will continue to be available in Drive.

If you've recently updated to macOS Sequoia, you’ll receive a cautionary prompt when you first attempt to record a meeting.

Here’s what you can do:

• To allow Google Chrome Canary to access your screen:
  • When you start a presentation or recording in a meeting, in the dialog, click Allow.

• If you missed the initial dialog to allow permissions:
  1. On your Mac device, click System Preferences 👁 and then
     Security & Privacy.
  2. Select the Privacy tab.
  3. In the list, click Screen Recording.
  4. To allow an app, click Add 👁 Image
     .
  5. Next to Google Chrome, check the checkbox.

To test the new recording experience:

1. Update Chrome to version 129 or up.
2. On your Mac, open the Terminal.
3. Enter: open -b com.google.Chrome --args --enable-features=UseSCContentSharingPicker.
4. To execute the command, on your keyboard, press Enter.
5. Optional: Enable the flag in Chrome.
   1. In the address bar, enter: chrome://flags.
   2. Search for the flag “Use ScreenCaptureKit picker for stream selection.”
   3. Next to the flag, click the Down arrow 👁 and then
      Enabled.
   4. Restart Chrome.

Tip: To avoid this issue, you can delay the update to macOS Sequoia until macOS 15.1 releases.

Make sure you allow others to download your files:

1. Open Google Drive.
2. Select the recording file and click Share or Share 👁 Share
   .
3. In the bottom right, click Advanced.
4. Uncheck the box next to "Disable options to download, print, and copy for commenters and viewers."
5. Click Save changes 👁 and then
   Done.