FAQs: Transition from legacy calls to the new Meet call experience

Google Duo was upgraded and rebranded to Google Meet in 2022. However, the legacy calling experience (previously known as Duo) was still available. Now, these legacy calls are being upgraded to Meet calls, which contain expanded features like cloud encryption, live captions, in-call chat, stackable effects, and more. To use the new Meet calling experience, update your app to the latest version. As users move over to Meet calling, some of the legacy calling features will no longer be available. In addition, any reference to what was formerly known as Duo will now show “legacy.”

Google Meet is now a cohesive video communication solution, offering both direct video calls and scheduled meeting experiences. By bringing these capabilities together, we are able to further invest in new, innovative experiences, maintain high quality standards, and offer better supportability so users can connect with anyone, from anywhere, at any time. To facilitate a smooth transition, we have maintained the core calling functionalities that users rely on the most, while a few features will no longer be available.

After all users have been migrated to the new Meet calling experience on the upgraded Meet app, legacy calling will no longer be available.

• Send in-call chat messages
• Use live captions
• Use screen sharing
• Stackable effects
• On-the-go mode
• Add ons
• Improved tabled and foldable tablet layouts
• Hand Raise
• Joining ongoing calls without a Google Account (guest joins)
• Premium Meet features depending on your Google Workspace edition or Google One subscription.

The following legacy calling features will no longer be available on the new Meet calling experience:

• Family mode
• Knock Knock
• Moments (alternative is on-device screenshot)
• Mirror mode
• Low light mode (alternative is video lighting adjustment and Portrait touch up for some users)
• Data saving mode (alternative is Meet saver mode)

Meanwhile, Meet calling offers many new features and alternatives like in-call chat, live captions, screen sharing, and more to help people connect with others whenever and however it works for them.

Previously, Duo allowed users to determine if they wanted to be reached by their phone number and/or at their email. Meet calling defaults to being reachable at your email.

To restrict who can call you at your personal account:

1. Go to Menu.
2. Select Settings 👁 and then
   General.
3. Turn on Only contacts can call me.
   • This will limit your calls to only contacts you have saved at contacts.google.com.
   • Learn more about how contacts are saved.

This is due to the legacy feature Knock Knock, which shares your incoming video feed in legacy calls. If you are still using legacy calling but you’re calling someone who uses the new Meet calling experience, Knock Knock is not offered. If both you and the recipient use the legacy experience, Knock Knock is available. After all participants have migrated to Meet calling, Knock Knock will no longer be available. Learn more about Knock Knock.

Click here to troubleshoot.

This could be due to your device being off or disconnected. In the future, you will see missed call notifications even if your device is off or disconnected.

Calls started in Chat or Gmail will only ring users who have Chat or Gmail installed, notifications turned on, and the ability to receive Meet calls turned on. Currently, Chat and Gmail calls don’t ring Meet directly. Learn more about why your device didn’t ring.

The incoming and outgoing call screens are using your saved contact information at contacts.google.com. In the call, we are showing that contact’s preferred Google Profile name.

If you haven’t consented to sharing your local device contacts with Google, we won’t be able to show whether a person is reachable or not when you search for them. To resolve this, you can give permission to share your device contacts with Google and they will also be available across all your devices.

To turn on permission to share your device contacts with Google:

1. Go to https://myactivity.google.com/devicecontacts.
2. Turn on Save contact info from your signed-in devices.

When you interact with people on Google services, you could be automatically saving them as a contact. Learn more about this setting and how to turn it off.

New group calling no longer supports adding or removing users directly. Instead, you can start a new group call with the user(s) added or removed.

Incoming group calls are supported on Nest displays but outgoing group calls are not supported from Nest speakers or displays.

This could be due to several factors:

• The number was entered incorrectly.
• The carrier you are using isn’t supported.
• The verification code was sent to your messages. You will need to enter this code manually into Meet.
  • Learn how to troubleshoot phone number verification issues.

The legacy (Duo) messages feature is no longer available.

To protect children, underage personal accounts automatically only receive calls from contacts. Make sure you are a contact of your child at contacts.google.com.

Your child’s account was at one point not considered an underage account but now is. As a result, we restrict children to only receive calls from contacts. Make sure you are a contact of your child at contacts.google.com.