Manage your shipping settings
How to fix: Dimension value too high [shipping_length]
In this article
Why this issue is happening
The shipping length [shipping_length] attribute is an optional attribute that allows you to specify dimensions for carrier-calculated shipping rates in the Merchant Center. This issue occurs when the value that you’ve submitted for shipping length [shipping_length] is higher than Merchant Center permits.
How to fix your issue
To correct this issue, submit a dimension value within 1 cm - 400 cm or 1 inch - 150 inches. Your shipping costs are calculated based on dimensions and weight, so providing accurate dimensions within the limits helps ensure that Google calculates these costs correctly.
Fix products one by one directly in Merchant Center
👁 Step 1
Go to Products in the Merchant Center, then select the Needs attention tab.
👁 Step 2
Use the filter icon 👁 Image
above the table to find all products affected by your issue.
👁 Step 3
Click on the title of the product you want to fix, then click Edit product.
👁 Step 4
Make sure the affected product has a valid shipping length [shipping_length] value between 1 cm - 400 cm or 1 inch - 150 inches.
👁 Step 5
Select Save.
Fix multiple products at once
👁 Step 1
Go to Products in the Merchant Center, then select the Needs attention tab.
👁 Step 2
Use the filter icon 👁 Image
above the table to find all products affected by your issue.
👁 Step 3
Select the Download icon 👁 Image
to download a list (.csv) of all affected products for all issues or this particular issue.
👁 Step 4
Cross reference the downloaded list with your uploaded product data, and make sure the affected product has a valid shipping length [shipping_length] value between 1 cm - 400 cm or 1 inch - 150 inches.
👁 Step 5
Reupload your corrected product data to the Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.