Get your Pixel phone repaired

Start your repair

Important: These steps apply only to the countries and regions listed below. If you're in a different country or region, contact Pixel phone support for repair options.

1. To start the repair process in a supported country or region, go to Google Store Repair services.
   Tip: You'll need to sign into your Google Account.
2. Select a device or enter your device's IMEI or serial number and make sure that it’s the correct device.
3. In Step 1, select all the issues with your device 👁 and then
   Next.
   Tips:
   • We have to repair all damages with the phone, whether covered by your warranty or not.
   • Make sure to select all issues. You'll be charged for any repairs not covered by your warranty.
4. In Step 2, choose how you want your phone repaired: In-store service or Mail-In repair 👁 and then
   Next.
   Tip: Walk-in service is only available in selected countries. Repair options may vary.
5. To complete the next steps, either:
   • Confirm mail-in details.
   • Find the nearest walk-in location.

Tip: If you plan to use walk-in service, first call the repair center to book an appointment and confirm parts availability.

Check warranty status before you start your repair

1. Pixel Phones, Pixel Tablet, Pixel Watch: To check your warranty status in a supported country or region, go to the Google Store Repair center or visit Your devices.
   Tip: You'll need to sign into your Google Account.
2. Google Nest and Pixel Buds: Repairs aren't available for these devices. To check your device warranty status and options, you can go to Warranty Helper.
   Tip: The Warranty Helper is currently available in English language only.
3. Fitbit: Repairs aren’t available for these devices. To check your device warranty status and options, go to File a warranty claim for your Fitbit device.

Tip: To learn more about the limited warranty on your Pixel phone:

1. Open your phone’s Settings app.
2. Tap 👁 and then
   About Phone 👁 and then
   Limited Warranty.

• Learn how to find your Pixel phone's IMEI.
• Learn how to find your Pixel tablet's serial number.
• Learn how to find your Pixel Watch’s IMEI and serial number.
• Learn how to find your Fitbit's serial number.

You can choose how you want your device repaired. Before you send your phone in for repairs, back up your data and remove the SIM card. For many Pixel phones, you can turn on Repair Mode.

Tip: Walk-in service is only available for phones.

• Mail-in:
  1. Go to the Google Store repair history page.
  2. At the top right, select Repairs.
• Walk-in: Contact an authorized repair partner. In some cases, you can get updates on your Google Store repair history page.

Related resources

• Get Preferred Care from the Google Store
• How to increase coverage with Device Protection