Fix "Unplug charger" or "Liquid or debris" message

If your phone’s USB-C port or charging cable heats up too much, or if your phone senses liquid or debris in its USB-C port, you’ll get a message that says either:

• “Unplug charger”
• “Liquid or debris in USB port”

If your phone is charging:

1. Unplug the power adapter from the wall.
2. Let your phone sit for a few minutes to cool.
3. Disconnect the charging cable from your phone.

Tip: If you’re using USB-C headphones, remove the headphones from the USB-C port.

Important: Use the cable that comes in the box with your phone.

1. Turn off your phone.
2. Set it on a flat surface to dry at room temperature.

To remove the debris, with the USB-C port faced downward, gently tap it against your hand.

• If you got the “Unplug charger” message:
  1. Turn off your phone.
  2. Let it sit for a few minutes to cool before you turn it back on.
• If you got the “Liquid or debris in USB port” message, wait a few minutes until you get the message “OK to use USB port.”

If your phone’s USB-C port appears burned, melted, or corroded, learn how to file a warranty claim or find an authorized repair partner.

Stop using it and get a replacement cable from the Google Store.

Use a different phone, tablet, or computer to contact us.

• “Unplug charger:” If this message shows more than once, proceed to contact us.
• “Liquid or debris in USB port:” If this message shows for two hours or more, proceed to contact us.