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URL: https://support.google.com/stadia/answer/9584135

⇱ Troubleshoot the Stadia Controller - Stadia Help


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Troubleshoot the Stadia Controller

If your Stadia Controller is unresponsive, or you have trouble connecting it to a device, follow the steps below.

If your Stadia Controller won't connect to a device, try the following steps before you perform a hardware reset.
  1. Use a functional charger and USB-C® cable to plug your Stadia Controller into a power source for 30 minutes.
  2. With the controller off, hold down the Y button 👁 Y button
    👁 and then
    press the Stadia button 👁 Stadia button
    for ten seconds 👁 and then
    release the button.
  3. Press and hold the Stadia button 👁 Stadia button
    for 2 seconds or plug it into a power source.

If your Stadia Controller is paired wirelessly to a device with Bluetooth or connected with a USB cable and you want to stop using it:

  1. Press and hold the Stadia button 👁 Stadia button
    for 4 seconds.
    • The controller will rumble and its status light will turn off.
  2. To turn your controller back on:
    • For a wired connection, plug your controller back into your computer or mobile device.
    • For a wireless link, press and hold the Stadia button 👁 Stadia button
      until the controller rumbles.

If you experience issues with your Stadia Controller and the steps above don't help, perform a factory reset:

  1. Make sure your Stadia Controller is on.
  2. Press and hold the Google Assistant 👁 Assistant button
    and Capture 👁 Capture button
    buttons simultaneously for 6 seconds.
  3. The controller will vibrate and the status light will blink.
Note: After you perform a factory reset, you'll need to re-pair your controller to devices over Bluetooth.

Fix connection and pairing issues

If you need help connecting or pairing your controller to a device, go to our Stadia Controller connection FAQ.

Software updates to your Stadia Controller

Until December 31, 2024, you can use the web tool at stadia.google.com/controller to enable Bluetooth mode on your Stadia Controller. This mode lets you connect your controller wirelessly to devices after Stadia shuts down.

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