About the Google Store return policy
Products purchased at Google Store in India cannot be refunded or exchanged. Learn about returns, refunds & repairs (India only) and see our Sales Terms and Conditions for full policies.
Google Store processes all payments in local currency. Refunds to international credit cards may reflect minor variations due to fluctuating daily foreign exchange rates. Google does not have any control over the rates applied.
Related resources
You can return most items that you buy from the Google Store within 15 calendar days after the day you receive them.
Standard return policy options
- To check the return window for your item, go to your Order History.
- You can return these items within 30 calendar days after receipt:
- Thermostats
- Verizon contract phones
- For AT&T contract phones, you have 14 days after receipt to return the device.
- SIM cards aren’t returnable.
- The return process also applies to orders delivered in person.
- After you start the return process:
- You have 14 days to complete the return.
- Your refund goes to the payment method you used, minus any delivery related costs, no more than 14 days from when your device is received.
- Nothing here affects the statutory 14-day withdrawal right for consumers based in the EU. Learn about Google Store’s sales terms.
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Purchased Source |
In store (Google Retail Shop) |
Google Store Support |
Google Store Self-service (Online) |
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Google Store (Online) |
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In store (Google Retail Shop) |
Store credit if original purchase in cash |
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Buy online, pick up in store |
Tips:
- If you haven’t received your Google Store package yet, you can change or cancel your order.