Ship your trade-in device

Prepare your device for trade-in

To ship your trade-in device, use the prepaid trade-in kit you received and follow the included instructions.

Important: To receive a trade-in refund, you need to remove any device security like passwords, patterns, PINs, and fingerprint locks. Then, factory reset the device. Devices that aren’t unlocked and factory reset will be returned.

Step 1: Transfer data from your old device

Step 2: Remove activation locks from the device

Android: Learn how to turn off device protection.
Google Pixel: Learn how to remove your Pixel device from Find My Device.
iPhone: Learn how to turn off Find My.
Samsung: Learn how to disable Samsung Lock for Samsung phones.

Step 3: Factory reset your device

Important: After a factory reset is complete, your device won't require a password. If you need to enter a password, the factory reset is incomplete and you need to try again.

To reset your Pixel phone:

Open your phone's Settings app 👁 Image
.
Tap System 👁 and then
Reset options 👁 and then
Erase all data (factory reset).
- If your phone asks for your PIN:
  1. Enter your PIN.
  2. Tap Erase all data.

For more info, learn how to reset your Pixel phone to factory settings.

For your Pixel Tablet, learn more on how to factory reset.

Step 1: Back up your Pixel Watch data

Back up your existing Watch

Before you make any changes, we recommend backing up your existing Pixel Watch so that settings and other data are saved.

Important: Backup can take up to a few days to complete so be sure to back up your Watch a few days before you begin the transfer process.

Make sure your Watch is connected to Wi-Fi and place your Watch on its charger.
On your phone, open the Google Pixel Watch app 👁 Google Pixel Watch
.
Tap Google 👁 and then
Backup 👁 and then
Turn on.

Step 2: Use the Watch‘s Settings menu to delete your data and eSIM from the Watch

Reset from your Google Pixel Watch's Settings menu

Fully charge and power on your Google Pixel Watch.
On Google Pixel Watch, swipe down 👁 and then
tap Settings 👁 Image
.
Tap System.
Scroll down and tap Disconnect & reset 👁 and then
Erase eSIM 👁 and then
Confirm 👁 Image
.

Tip: Once you reset your watch to factory settings, all apps, settings, and data are erased. Make sure to back up all your data before you proceed.

Step 3: Connect and restore your backed up data to a new Watch

Connect a new Watch to your phone

On your phone, open the Google Pixel Watch app 👁 Google Pixel Watch
.
If you've had a previously paired Watch, scroll up and tap the two watches icon called Show my devices 👁 and then
Add watch.
Select the backup you want to restore when you set up your Google Pixel Watch.
If you have a passcode on your old Pixel Watch, enter it on your new Watch.
Keep your new Watch on its charger and tap Ok. Your new Watch will automatically restore the apps, data, settings, watch face, and tiles that were set on your old Watch.

For more info, learn how to fix issues with setting up your watch.

If you need more support, contact your device manufacturer.

Step 4: Package your device

Important: Any accessory shipped to our trade-in centers will be disposed of and can’t be returned.

Erase any downloaded SIMs.
Power off your device.
Remove the SIM card from the SIM tray.
- Leave the SIM tray in the device.
Remove any accessories from your device, such as:
- Phone case
- Watch band
- Screen protector
- Charger
Place the device in the provided box.
Seal the box.
Attach the prepaid shipping label.
- If you have multiple trade-in kits, match the Trade-in ID on your kit with the Trade-in ID in your Order History. To find your Trade-in ID:
  1. Go to your Order History.
  2. Select View or Edit order.

Step 5: Ship the device through UPS

To ship your device, you can find UPS locations near you.

Important:

If you don’t want to continue with your trade-in, discard the trade-in kit.
Do not use drop boxes to return your trade-in device. We can't guarantee safe delivery or track your packages.
After you ship your device, you can’t cancel the trade-in process.
Do not send in devices with damaged or swollen batteries. You won’t receive credit for these devices, and Google can no longer return them.
Your trade-in transaction expires 6 months from your new Google device purchase date.

URL: https://support.google.com/store/answer/14282767?hl=en&ref_topic=14005286