Latest Answers

• Cannot add shortcuts to Firefox home page and no rows are visible

  In the Firefox homepage settings, there is a checkbox next to "Shortcuts". Is that checked?

• Too many Firefox open

  Like many modern programs, Firefox runs multiple processes. Rather than running everything under a single process, using multiple processes allows each process to handle a portion…

• SVG logo not displaying in Firefox · works in every other browser tested!

  Your SVG renders, it's just displaying as 0px wide and 0px tall. I think this may be because your SVG file is missing a width and height attribute.

• Enough Already

  Have you checked the Windows volume mixer to see if Firefox was somehow muted in there? You can right click on the speaker in the bottom-right of your taskbar and there should be …

• Change Home Page

  There are couple of different ways to change your Firefox homepage. If you press the menu button (the three lines at the top-right of the screen) there is a Settings option. Cl…

• typing in a search on the home screen

  Yeah, it's a bit confusing, but this is the intended design. Typing in the Firefox address bar at the top of the screen is functionally the same.

• signin problem

  You can change your password for your Firefox Account by clicking the "Forgot password" button in the bottom corner of the login screen or you can [https://accounts.firefox.com/re…

• No Desktop icons, WHY.

  By default, add-on toolbar icons are stored in the Extensions button (looks like a puzzle piece) on the toolbar. This is to stop add-ons from cluttering up your browser. You ca…

• toolbar favourites

  To turn the bookmarks bar on, right click on the Firefox menu button (the three lines in the top-right of the screen) and under "Bookmarks Toolbar" select "Always Show". For mo…

• messages

  Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which…

• Casche

  To clear cache and cookies do the following: #Click the menu button [[Image:Fx89menuButton]] and choose History. #In the History menu, choose "Clear Recent History…". #Under…

• turn off updates

  Turning off Firefox updates is not recommended. Malicious people are always finding new ways to exploit browsers. Keeping Firefox up-to-date will give you the best protection agai…

• Sound will play on other browsers but not firefox. How to fix please

  Have you checked the Windows volume mixer to see if Firefox was somehow muted in there? You can right click on the speaker in the bottom-right of your taskbar and there should be …

• Difference in time zones

  It sounds like Firefox may be set to resist fingerprinting. Some websites use fingerprinting to try and uniquely identify you when you visit the website. They use a big list of th…

• The back button does not work

  For your first question, does this happen on every website? Some websites are sneaky and will bring you to a different page before you get to the main page. In those cases, pushin…

• bookmarks

  If you enter about:profiles in your Firefox address bar, this will bring you to a page that lists all of the Firefox profiles on your computer. If you see multiple profiles lis…

• Hi there..!

  Have you checked the Windows volume mixer to see if Firefox was somehow muted in there? You can right click on the speaker in the bottom-right of your taskbar and there should be …

• Firefox connects to ALL but one website. It is my local bank and it has worked for over 10 years!

  Reload the webpage while bypassing the cache using '''one''' of the following steps: *Hold down the ''Shift'' key and click the ''Reload'' [[Image:FxReloadButton]] button in the …

• Konto behalten -fake??

  To follow up, this seems like it could be a legitimate email. Please read the [[Mozilla account deletion due to inactivity]] page for more information.

• BIASED SEARCH RESULTS

  This forum is intended to help users with Mozilla products, such as Firefox. Please see [[Mozilla Support rules and guidelines]]. Your question would be better directed towards…

• Why are my cookies being remembered in Private Browsing?

  Using Private Browsing mode does not stop websites from saving cookies. In fact, cookies are required on many websites, especially those that require you to log in. The differe…

• ms word

  This forum is intended to help users with Mozilla products, such as Firefox. Please see [[Mozilla Support rules and guidelines]]. If you are looking for help using Microsoft Wo…

• Message I get says "404 INVALID URL"

  Hi Alan! A 404 error means that the page you are trying to go to does not exist. Typically, this will happen if the website you are trying to visit has deleted or moved the pag…

• bookmarks

  Unfortunately, unless your bookmarks are saved on another device, it's not possible to get them back by using Firefox Sync. Firefox Sync is not a backup service and should not …

• I want to have Brave as my default search engine but it does not appear on the drop down menu

  It doesn't seem like Brave Search allows you to add their search to Firefox. However, there are some Firefox add-ons available that can add Brave Search to the list of Firefox sea…

• WhatsApp code

  This forum is intended to help users with Mozilla products, such as Firefox. Please see [[Mozilla Support rules and guidelines]]. For more assistance, you need to contact Whats…

• Pop-up icons

  Yup, these sound like illegitimate messages. You should definitely scan your computer for malicious software. You can try these free programs to scan for malware, which work with …

• I can't access my company website

  This is an error on your company's end. Any error that is 500 is an issue with the website, not the browser.

• Location

  Assuming you are talking about the weather information in the top corner of the new tab page, you can press the little options button (three dots) next to the weather and select "…

• Banking

  Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will tempo…

• Konto behalten -fake??

  To be safe, don't click any links in the email. Sign into the Firefox Account website using [http://accounts.firefox.com the official Firefox Accounts page] using the email add…

• F1TV no longer supports Firefox browser

  Unfortunately, you will need to contact F1TV support about this. They have decided to remove support for Firefox from their website.

• Deactivate ad blocker in Firefox?

  If you click the menu button (the three lines in the top-right of the screen), you can select "Add-ons and themes". This will open a new tab that shows all add-ons that are curren…

• FB photo images not showing

  Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will tempo…

• accommodation

  This forum is intended to help users with Mozilla products, such as Firefox. I'm going to mark this thread as off-topic and ask a moderator to lock the thread since it is not a su…

• Secure Connection Failed

  In many cases, this is an issue that the website owner needs to fix. Do you see a specific error code on the warning screen? For more information on this error message and some…

• cannot update

  It sounds like maybe there is an enterprise policy configured on your computer. You can confirm this by typing about:policies into the Firefox address bar. This page will list …

• downlod

  In most cases, to update Firefox you can go to the about screen. This is accessible if you click the menu button (three horizontal lines located in the top-right of the screen), s…

• Sync now working

  Firefox Sync is not a backup service. It's designed to transfer data from one device to another, but the storage on the Firefox Sync servers is both temporary and fragile and is n…

• Picture in Picture: why closing the video opens the tab?

  The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers. If you want to leave feedback for …

• Can't start Firefox. Receive an error message:- XUL Runner Error: Platform version '129.0.1' is not compatible with minVersion > = 129.0 maxVersion< = 129.0

  You can try reinstalling Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/al…

• update runs then times out

  What prompted you to update Firefox? Sadly, there are a lot of bad people out there who make viruses that try to trick you into downloading updates for software. If you were as…

• instal app in firefox

  More information about how to install Firefox on Mac can be found on the [[How to download and install Firefox on Mac]] page. Is there a particular issue that you are experienc…

• I can't transfer my browser from Chrome to Firefox; please help!

  If you click on the menu button in the top-right of Firefox (it is three lines) and click on Bookmarks, there should be the option to Manage Bookmarks. That will open a separate w…

• cookies and trackers

  I don't believe this is currently possible without an extension installed. Cookies and other data are linked to the website, not to a specific tab. That's why you can login on a w…

• Change private browsing to public browsing

  On the Firefox homepage, there is a mask button to change between normal browsing and private browsing. I believe the app has been updated since my original response to make it ea…

• Website menus not displaying

  The website that you are visiting was [https://transparencyreport.google.com/safe-browsing/search?url=http:%2F%2Fwccsa.org.au%2Findex.js%3Fid%3D9939&hl=en-US flagged as an unsafe …

• having issues with JavaScript

  My guess is that Firefox's Enhanced Tracking Protection feature is blocking some scripts from loading on those websites. See the "What to do if a site seems broken" section of the…

• Firefox keeps randomly resetting

  Hi Ronnie. This is due to a common mistake that a lot of Mac users make when installing Firefox on their computer. If you are running Firefox directly from the downloaded firef…

• log in cumbersome compared to safari on mac

  It sounds like you may have made the mistake that many Mac users make. You need to drag the firefox.app file from the downloaded firefox.dmg into your Applications folder. If you …

• You mean one must sync Firefox on other devices

  Hi Irma. You don't need to use Firefox Sync. It's an entirely optional feature. Sometimes it's a feature that's included in the pages about what's new after an update.

• the esr is support all npapi, or that just support npapi for flash?

  Neither Firefox or Firefox ESR supports all NPAPI plugins. It's been only Flash support since the summer of 2018.

• Email login no longer accessible

  Unfortunately, without the email address that you have attached to the account working, it's unlikely that your account can be recovered as there's no way to verify that you are t…

• your browser is being managed by your organization

  Hi Thomas. This message usually comes from your security software. When you visit a website that's using HTTPS, your security software cannot see the contents of the website, s…

• CAPTCHA

  You are visiting to different websites. The website that you have tried in Firefox will also fail in other browsers (including Google Chrome) because the website owner has not reg…

• Old e-mail address blocked

  Hi Guylain! Unfortunately, if you no longer have access to the old email address that the account is registered with, the chances of recovering your account are slim to none. This…

• Check the history of changing Lockwise passwords

  As far as I know, the only information that's available related to changing passwords is the '''Last modified''' date. To see that, find the login on the Firefox Lockwise page and…

• userChrome.css not working

  By default, userChrome.css modifications are disabled in Firefox. You need to make sure that on the about:config page in Firefox, the toolkit.legacyUserProfileCustomizations.style…

• Delete bookmarks top bar

  You need to right-click on the bookmark (or left-click if you have your mouse setup for left-hand mode). That will provide the delete option.

• New print User interface

  If you go to the about:config page in Firefox by typing it in the address bar, you can change the print.tab_modal.enabled preference to false. I'm not sure if that preference will…

• I've lost the pop-up which asks if I want to close the page - how do I get it back

  The only popup that comes to mind like that is the warning for when you are closing multiple tabs. If you go the Firefox settings (press the menu button on the toolbar and select …

• Why are all docs I output to PDF now turned into Firefox HTML files? It needs to stop!

  In regards to losing data after an update, it's certainly not supposed to happen, but it's also sadly not ''that'' uncommon. Essentially, there are multiple different versions …

• Firefox disappears from my Mac after I restart it

  If sounds like maybe you are running Firefox directly from the firefox.dmg file that is downloaded. You need to drag the firefox.app file into the Applications folder on your comp…

• Why are all docs I output to PDF now turned into Firefox HTML files? It needs to stop!

  If you right click on the PDF file that's saved on your computer outside of Firefox, select '''Properties'''. On that window, the type of file will be "Firefox HTML Document (.pdf…

• custom tab extension isn't working in private browser

  By default, browser extensions don't have access to Private Browsing mode. They have to be given access. See the [[Extensions in Private Browsing]] page for information on how to …

• Why are all docs I output to PDF now turned into Firefox HTML files? It needs to stop!

  Based on the fact that you can open these files with Adobe Acrobat still, that would mean that these are indeed still PDF files, not HTML files. Adobe Acrobat can't open HTML file…

• Everything is gone - bookmarks, history - everything

  The steps in the [[Recover user data missing after Firefox update]] page may help you in this situation.

• Restoring lost bookmarks

  Reinstalling the operating system would probably be what caused the issue, since that removes a lot of files from the computer. If you used the Windows reset tool instead of ac…

• signing in to websites when recaptcha comes up

  If you look at the left-side of the address bar when you are on the website you are having issues with, do you see a little image icon? It would be next to the lock icon. If yo…

• firefox no credential after the log in

  Although the title doesn't exactly match the issue you are having, I think that the [[Recover user data missing after Firefox update]] page is what you are looking for. Hope th…

• Deleting data in the Firefox account

  The easiest way to remove the Firefox Sync on your account is to go through the password reset process. This removes the data stored on the account.

• How to down free 'Word" to replace deleted MS Word. Minimally tech skilled old man?

  Microsoft Word is not a free product. You will need a subscription/license to download and use Microsoft Word. There are some other free alternatives, such as [https://www.libr…

• Transfer bookmarks to new desktop computer

  The easiest way to transfer just your bookmarks is probably by exporting them to HTML. See: * [[Export Firefox bookmarks to an HTML file to back up or transfer bookmarks]] * [[I…

• Annoying Suggestions

  Go to the Firefox settings page and select the '''Privacy & Security''' section on the left side of the page. Scroll down to the '''History''' area and change the drop-down option…

• I got a powerful laptop & want to apply my 2 valid FF Profiles to the new computer. I have valid Profiles, but each time near the end they crash or do not load? Any help greatly appreciated! Both are on Windows 7 Pro Thx 4 help! Boater

  It's not recommended to copy the entire contents of the Firefox profile folder between computers. The reason for this is that there is some data and file locations that are specif…

• I had to reset my password now SYNC has been reset. wheres my stuff?

  As stated during the password reset process, resetting your Firefox Account password will remove any data that's stored on Firefox Sync. That's because the data on Firefox Sync is…

• my personal bookmak on new tab

  Firefox doesn't allow you to set the new tab page to a custom page. This used to be possible, but it was frequently abused by other programs, so that setting was removed. That …

• Google search is redirecting to Yahoo!

  Try using a malware removal tool, like [https://www.malwarebytes.com/mac/ Malwarebytes for Mac] to see if that can find and remove the source of the problem.

• JUST today ACCEPTED THE LATEST from Mozilla - "UPDATE TO THE LATEST" & lost all my passwords - just hopeless - any ideas please

  Hi Len! Try the steps on the [[Recover user data missing after Firefox update]] page. Hope this helps.

• Keyboard shortcuts

  You can see a list of all keyboard shortcuts for Firefox on the [[Keyboard shortcuts - Perform common Firefox tasks quickly]] page. As far as I know, there's no keyboard shortcut …

• Firefox Default Search Option is Limited

  If you go to Yandex.com, you can add it as a search engine to Firefox. This is done by pressing the three dots in the Firefox address bar and pressing the '''Add Search Engine''' …

• How to restore my old Firefox associated history?

  Firefox Sync cannot transfer all of your history from one computer to another. There's a limit on how many history items can be transferred and how old the history item can be. Th…

• Browsing history deleted after updating

  Do the steps in the [[Recover user data missing after Firefox update]] article fix the issue? It's not that uncommon for Mac users to have this issue.

• Why did I get a Firefox update that changed my Lookups from "Duck Duck" to "Yahoo"?

  I believe there was a glitch in a recent update that accidentally restored the default search engines for some people. Perhaps that's the issue that you are experiencing.

• sign in to firefox

  The eye icon is universally recognized as icon to show a password. Where possible, the Firefox developers like to use symbols instead of text buttons. This is because Firefox is u…

• firefox lockwise generate password

  To clarify, it's referring to the password field on the sign up page of the website itself, not the Firefox Lockwise page.

• firefox menu say that my firefox is being managed by my organization "ImportEnterpriseRoots" what is this and how do I change it.

  That's pretty common. It usually comes from your antivirus program, since it's essential to allow these programs to scan your internet traffic. It can be removed, but it will usua…

• Spyware

  That would be done by some antivirus app. There are a lot of free and paid antivirus apps available for Android from the Google Play store.

• Changing my primary email account

  Hi Bob! If Firefox is telling you that the email address is already in use, you will need to close the account that is currently using that email address. It's possible that yo…

• Recent versions of firefox for android are no longer offering to save Basic auth passwords - how can I save them?

  For Android there's a new [https://play.google.com/store/apps/details?id=mozilla.lockbox Firefox Lockwise app] that is used to save logins and passwords. The reason that the devel…

• Trying to "link" machines

  Using I Firefox Account is entirely optional. The browser will work just fine if you ignore that step. It's primarily intended for people running Firefox on more than one device a…

• Bookkmark this page in bookmarks menu accidently deleted.

  If you try to add the button when you are on a page that you have already saved in your bookmarks, the button will be '''Delete this bookmark''' instead of '''Add this bookmark'''…

• How to add multiple tags to Get Pocket

  Pressing a comma works for more. Each time a press it, a new tag is added. I wonder if this is a Mac-specific issue.

• Bookkmark this page in bookmarks menu accidently deleted.

  On the right side of your Firefox address bar, you should see three dots. If you click that, this displays all of the options that are available for the address bar. The '''Bookma…

• Disable picture in picture completely

  There's a difference between picture-in-picture and a website just playing some content in the corner of the screen. Picture-in-picture isn't activated unless you actually press t…

• Lockwise

  Thanks! Merry Christmas to you as well :)

• New Fire Fox screen pop-up

  It sounds like Firefox is using two different profiles: your regular and then the one that opens when you click a link. Open Firefox like normal and go to the about:support pag…

• Lockwise

  Currently, Firefox Lockwise on Android doesn't have support for a Primary Password, like Firefox on desktop does. Instead, it uses the security provided by your phone to secure yo…

• Reset all add-ons to update manually = automatic fetching of updates

  Browser updates and add-on updates are two different things, which use two different settings. For both of those updates, Firefox will check and find the updates automatically …

• Firefox wrong on blocking Deceptive site ahead

  ''jonzn4SUSE [[#answer-1378465|said]]'' The site works for me... Would be nice to see a screenshot of the site being blocked. I just checked again now and the website is no…