SAS Technical Support
Technical Support
Get the help you need to resolve problems.
Access the SAS Customer Service Portal
If you've been unable to solve a problem or find answers using self-help resources, open a case in the customer portal to get technical support for your SAS software.
Browse SAS Knowledge
Explore tips, hints, and solutions to known problems. Browse our software notes, samples, and knowledge articles.
Technical Support Policies
Find detailed information about our support policies, including support levels, bug fixes, eligibility, costs, notifications, response times, and more.
Contact Technical Support
Need to contact SAS Technical Support? Communicate with us via the channel of your choice.
SAS® Premium Support Services
Enhanced technical support for businesses with evolving needs.
SAS technical support is spectacular. It is a major reason to choose SAS software over competing products. Gregory Mojzak Dow Corning Corporation
Contact SAS Technical Support
If you are unable to solve a problem or answer a question using our self-help resources, contact us using the options below:
Report critical problems by phone
US Toll free: +1-800-727-0025
US Headquarters: +1-919-677-8008
Chat with us
Click the blue chat button in the lower right corner of your browser to be connected to SAS Technical Support in the US, Canada, and some US territories. If chat is unavailable, open a case in the customer service portal.
Send an email
Open a case
Gather the following information to ensure quick and efficient service from SAS Technical Support:
- Products and versions
- Operating system
- Site number (See Locating Your SAS Site Number for assistance.)
- Problem details (including errors and logs)
- Troubleshooting steps you have taken
For more tips about contacting SAS Technical Support, read Four tips to remember when you contact SAS Technical Support.
For general information about SAS support services, read Technical Support Policies.
Create a new support request via email.
- Send an email message to support@sas.com.
- In the body of the email, use the format shown below.
- Include a complete description of the problem you're experiencing with your software.
- You can include data, such as text or attachments, that provides supporting information. Attachments can be no larger than 4 MB. If you must send data greater than 4 MB, you can make special arrangements with the technical support agent who handles your support request.
Note: Include a colon (:) after the heading for each information type in order for the information to format correctly in your email message.
You will receive an email confirmation for each request submitted. The confirmation will contain a link that you should use to reference your problem report.
Example Message
| Name: | <your name> |
| Phone: | <your phone number> Provide your country code and enter it in your local format. U.S./Canadian format: +1 (919) 123-4567 European format: +49 (1234) 567890 |
| Site: | <your site number> Need help finding your site number? |
| Company: | <your company name> |
| Product: | <product you are inquiring about> |
| Release: | <release of your SAS software> |
| Operating System: | <your operating system/platform> Tip: You can find the name of the operating system/platform at the top of your SAS log. |
Update an existing support request via email.
- Reply to a previous email from SAS Technical Support about the support request.
- Ensure that all pertinent information is included in the body of the message.
Africa
Algeria
+33 1-60-62-12-12
Angola
+27 11-713-3443
Benin
+33 1-60-62-12-12
Botswana
+27 11-713-3443
Burkina Faso
+33 1-60-62-12-12
Cameroon
+33 1-60-62-12-12
Central African Republic
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Chad
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Congo
+33 1-60-62-12-12
Cote D’Ivoire
+33 1-60-62-12-12
Djibouti
+33 1-60-62-12-12
Gabon
+33 1-60-62-12-12
Guinea
+33 1-60-62-12-12
Mali
+33 1-60-62-12-12
Mauritania
+33 1-60-62-12-12
Morocco
+33 1-60-62-12-12
Niger
+33 1-60-62-12-12
Senegal
+33 1-60-62-12-12
South Africa
+27 11-713-3443
The Democratic Republic of the Congo
+33 1-60-62-12-12
Togo
+33 1-60-62-12-12
Tunisia
+33 1-60-62-12-12
Europe
Austria
+49 6221-415-200
Belgium
+32 0-2766-0766
Czech Republic
+420 234-706-084
Denmark
+45 33-96-99-99
Finland
+358 9-5255-7299
France
+33 1-60-62-12-12
Germany
+49 6221-415-200
Ireland
+353 1-603-3951
Italy
+39 02-8313-4460
Netherlands
+31 0-35-699-69-69
Norway
+47 21-51-77-99
Poland
+48 22-560-46-66
Spain
+34 91-200-73-33
Sweden
+46 8-522-171-60
Switzerland
+41 44-805-74-00
Türkiye
+90 212-403-5290
United Kingdom
+44 1628-490464
Middle East
Bahrain
+971 4-523-2399
Dubai
+971 4-523-2399
Saudi Arabia
+966 11-463-8666
North & South America
Brazil
+55 11-4501-5430
Canada
+1 919-677-8000
Mexico
+52 55-5000-3847
United States
+1 919-677-8008
Asia Pacific
Australia
+61 2-9428-0444
Hong Kong
+852 2105-3534
India
+1 800-267-1267
Indonesia
+62 21-3950-4348
Japan
+81 3-6434-3680
Korea
+82 2-2191-7003
Malaysia
+60 3-2725-2380
New Zealand
+64 508-275-727
Philippines
+63 2-8863-4622
Taiwan
+886 2-2181-1090
Thailand
+66 2-091-6800