Computer-using agents in Microsoft Copilot Studio are now generally available

The next chapter of enterprise AI isn't about chatting with assistants—it's about agents that actually do the work. Until now, automating long-tail, UI-driven business processes meant either building and maintaining brittle RPA scripts or waiting on APIs that legacy systems were never going to expose.

That gap has kept some of the most valuable workflows—the ones buried in vendor portals, internal web apps, and proprietary line-of-business systems—out of reach for modern automation. For enterprise IT teams, the challenge hasn’t just been automating these workflows. It’s been doing so in a way that remains secure, governable, and scalable across the business.

The gap is now closing. Computer use in Microsoft Copilot Studio is now generally available, and we're expanding availability to all commercial geographies in Microsoft Power Platform.

New computer use features generally available

With this release, every Copilot Studio maker can build agents that don't just reason and respond—they take action directly inside any application a person can use. For IT teams, GA represents more than a new automation capability; it’s a shift toward a more governable and enterprise-ready model for AI-driven work. Organizations can better standardize how agents operate across applications while maintaining security, observability, and administrative control through the Power Platform admin center.

With this release, computer use delivers:

• Global availability across all commercial Power Platform geos, so customers in every region can deploy computer use in agents under their tenant's data residency and compliance boundaries.
• Secure authentication with built in credentials and Azure Key Vault when signing in to website or desktop applications.
• Enterprise governance built in, allowing lists for websites or desktop applications and native Power Platform governance capabilities such as DLP policies, environment isolation, and audit trails.
• Human-in-the-loop checkpoints for low-confidence steps, exceptions, and decisions that require an operator's approval.
• Run history and observability, so makers and admins can see exactly what the agent saw, what it clicked, and why. Logs are also propagated to Purview and Dataverse for audits and admin review.

• Model choice for your agents, with models from OpenAI and Anthropic.

Add computer use as a tool in a Copilot Studio agent

Reach every system, including the ones without APIs

Computer use gives an agent the same tools a person has: a browser, a screen, a keyboard, and the ability to read what's on the page and take the next logical step. Instead of brittle selector-based automation, the computer use tool uses vision and reasoning to navigate live UIs—adapting when layouts shift, fields move, or workflows branch.

For organizations with deep investments in proprietary platforms or third-party portals, this changes the math on automation. Workflows that previously required either a multi-quarter integration project or an army of contractors clicking through screens can now be handed to an agent.

For enterprise IT organizations, this can also reduce pressure to modernize or rebuild every legacy workflow before automation can begin. That helps teams extend the value of existing systems while still moving toward broader AI transformation goals.

Customer spotlight: Graebel automates global service order processing end to end

Graebel, a global leader in talent mobility with approximately 1,500 employees, manages thousands of cross-border employee relocations every year for multinational clients. A significant share of those relocation requests arrives the way most enterprise work arrives: as free-form emails, full of unstructured instructions, attachments, and edge cases. Each email had to be read, interpreted, and entered by hand into Graebel's proprietary Global Connect platform.

Global Connect couldn’t support a API-based integration, and earlier robotic process automation (RPA) attempts proved too rigid to keep up with the variability of human-written emails. Graebel needed automation that could use reasoning, not just click.

Working with GET AI and Microsoft, Graebel built and deployed the Graebel Service Order Agent, equipped with computer use, in Microsoft Copilot Studio. The agent now:

• Monitors designated mailboxes and interprets unstructured service-order emails using Azure Content Understanding, extracting key data into structured form with confidence scoring.
• Validates each request against Graebel's business rules, service logic, and compliance requirements before any action is taken.
• Operates Global Connect directly through its UI—navigating screens, entering data, and completing transactions exactly as a trained human operator would, without APIs or platform redevelopment.
• Escalates exceptions and low-confidence cases through human-in-the-loop workflows, preserving governance and service quality.

Architecture of Graebel’s Power Automate flow and custom Service Order agent

“By adopting Microsoft Copilot Studio and AI agents, we’ve moved beyond traditional automation to a more intelligent, scalable operating model. This initiative strengthens our ability to serve clients faster and more accurately while positioning Graebel for long-term growth.” - Matt Brownlee, Chief Revenue Officer, Graebel

The Service Order Agent is live today and processing real volume, with an architecture designed to scale across more than 30 relocation service categories. For Graebel, the results include a meaningful reduction in manual effort, faster service-order turnaround, more consistent data quality, and a repeatable blueprint for bringing intelligent automation to the rest of their operations.

Read how Graebel drives growth and automation with Power Platform and Copilot Studio.

How to get started

Ready to try computer‑using agents in Copilot Studio?

1. Create or open an agent in Microsoft Copilot Studio.
2. Go to Tools → Add tool → Add new computer use.
3. Describe the task you want the agent to perform in natural language.

For deeper guidance, configuration details, and best practices, see the computer use documentation.

Before you go: We’re actively investing in advanced governance, operations, and scale for CUAs—and customer feedback directly informs the roadmap. Tell us what you think of the latest CUA updates today:

• Email feedback to computeruse-feedback@microsoft.com  
• Join the Copilot Studio community