Your needs are our priority
Best web hosting support
We give you the right level of support for your team: robust tools and systems for DevOps pros, and clear, expert guidance for those newer to server management.
How can we help?
Find guidance and documentation for all our hosting products.
Need to connect with our experts?
We offer three support options for our managed servers and applications. Enhance your hosting environment by adding the level of managed support your team needs, any time.
Portal login
Hop into our customer portal, and you’ll be connected with our team to help resolve your issue.
Choose the hosting support tier that suits you
| Features | Self-managed | Core managed | Fully managed |
|---|---|---|---|
| 24/7/365 support availability | ✓ | ✓ | ✓ |
| Managed network and connectivity support 1 | ✓ | ✓ | ✓ |
| Managed hardware support 1 | ✓ | ✓ | ✓ |
| Hardware usage monitoring, including CPU, network, and storage | ✓ | ✓ | ✓ |
| System outage monitoring with reactive remediation efforts 2 | ✓ | ✓ | |
| Core operating system updates and patches | ✓ | ✓ | |
| Server-side troubleshooting support | ✓ | ✓ | |
| OS and control panel updates and security patches 3 | ✓ | ||
| Control panel support 3 | ✓ | ||
| Software firewall configuration | ✓ | ||
| PHP version installation & upgrades 4 | ✓ | ||
| Virus scanning and spam protection 4 | ✓ |
1 Reactive remediation efforts during hardware or network failure.
2 Please note that our remediation efforts may require your authorization to proceed. In these cases, we will contact you for approval to ensure the issue is resolved correctly. More information about service monitoring found in our: Scope of monitoring.
3 Liquid Web-provided control panels only.
4 Feature management, including PHP versions, email virus protection, virus scanning, and spam filtering, is provided via your control panel.
Hosting support and management FAQ
Liquid Web’s support team operates 24 hours a day, 7 days a week, 365 days a year. We are always here to help.
As long as you have your account information and a description of the issue, our hosting support team can get to work solving the issue. If we need any additional information, our team will let you know right away.
Yes, we have a dedicated migration team to support you throughout your transition to Liquid Web. Click here to learn more about our migration process.
You can expect 24/7/365 access to our support team, ready to help with any of your hosting needs. Our technicians are highly skilled in a wide range of technologies. This means you get expert-level help with:
- Server administration: Linux and Windows
- Managed applications: WordPress, WooCommerce, and Magento
- Control panels: WHM/cPanel, Plesk, and InterWorx
- …and many other core web hosting and server management technologies.
Web hosting support refers to services that assist customers in managing their hosting and resolving urgent technical issues. Often included by a hosting provider, this support includes troubleshooting servers, as well as maintenance, security, and performance guidance. Hosting support teams often help with server or application-related tasks without needing technical expertise themselves.
At Liquid Web, our support team can help with all hosting products, including VPS hosting, dedicated servers, WordPress, and any cloud-based solution.
