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Start-up Confinity Inc. hopes to become a financial services
powerhouse by pioneering an inexpensive new way to move money:
wireless cash.
"[The company] may have a handle on something quite good,"
says Robert Sterling, an analyst at Jupiter Communications,
based in New York.
Headquartered in Palo Alto, Calif., 19-person Confinity is
getting ready to launch its flagship product, PayPal, sometime
in the next few weeks. The product consists of free software
that users can install in their PalmPilot personal digital assistant
or any other PDA that uses the Windows CE operating system.
Once the software is installed, PDA owners can use their device’s
infrared port to exchange cash with one another or pay bills
at locations equipped with an infrared reader.
"It’s a new twist on the idea of a digital wallet,"
says Blaine Mathieu, an analyst at Dataquest, based in San Jose,
Calif. "Only this time, it’s a digital wallet you
can take with you that don’t have to pre-fund. Those are
very important features."
Check
out Confinity's PayPal
A number of companies have tried, mostly without success, to
popularize so-called digital wallets. One of the earliest, Reston,
Va.-based CyberCash Inc. {CYCH},
for example, recently announced the termination of its CyberCoin
service, which forwarded online payments to vendors from accounts
pre-funded by the company’s customers.
"Requiring payments in advance turned a lot of people
off" Sterling says. "People like to pay for goods
when they’re purchased, not before."
Confinity’s technology will allow consumers to do just
that. When the service is activated, PayPal users will register
their checking or credit card accounts through the company’s
Web site. Debits are then entered against those checking or
credit card accounts only after a PDA owner uses the free service.
"We expect to make our money off the float," says
Luke Nosek, Confinity’s vice president of marketing.
If the user draws funds against a credit card, Confinity pays
the 2 to 3 percent processing fee credit card companies traditionally
charge merchants for handling a sale.
"Fortunately, we only have to pay that fee once,"
Nosek says. "After that, the money can be moved from one
device to another without any cost to us."
A PayPal user might, for example, use her PDA to beam her share
of a lunch tab to a colleague with an infrared-equipped PDA.
At the moment she executes the command, the money is drawn from
the account she previously designated and placed in the PayPal
account in her lunch partner’s PDA. If the recipient doesn’t
already have a PayPal account, the software required to accept
payments can also be quickly transmitted in the same fashion.
"It’s the word-of-mouth, viral technique that has
proven popular with other PalmPilot software," Sterling
says. "Palm users tend to exist in clusters. They often
tell each other about new ways to use them."
Recipients of PayPal wireless payments can then have the funds
transferred into their checking accounts at the PayPal.com Web
site or, as the company hopes, keep at least some of it in their
own PDAs to make future payments.
"That’s the key to our strategy," Nosek says.
"If you look at the traveler’s check business, for
example, 10 to 15 percent of the people who buy them never cash
them in. We’d be happy if the same thing happened to us."
Sterling says Confinity could build a very profitable enterprise
by handling other people’s money. "If you have a business
and you can get people to give you money without expecting anything
in return immediately, that’s a good business," he
says.
There are about three to four million PDAs in circulation that
can make use of the PayPal software.
But Nosek is quick to point out that PDA users are only the
initial target market. "By 2003, there will be one billion
Internet-enabled cell phones," he says, citing figures
from Dataquest and telecommunications-supplier Ericsson {ERICY}.
"Our system will also work on those phones, as well."
Confinity was started in December 1998 by a team of veteran
Internet and financial services entrepreneurs. The company has
received about $5 million in venture capital from a group of
investors that includes Nokia Corp.’s {NOK}
Venture fund, Nokia Ventures, Deutsche Bank, and Bell Melton,
the founder of CyberCash. At least one more round of private
venture capital funding is anticipated before Confinity’s
founders contemplate an IPO or sale to another company.
"We’re focused on building our business," Nosek
says.
According to the company, several thousand people have already
registered to download the PayPal software, which hasn’t
yet been released.
Confinity faces competition from several pre-existing Web-based
digital-wallet companies such as Seattle-based Qpass.com Inc.
and CyberCash, which has recently changed strategy to eliminate
pre-payments.
Unlike those companies, though, Confinity is focused strictly
on the wireless market, rather than on helping consumers make
online purchases through their PCs.
Check out
Qpass.com
"In the future, there will be many more Internet-connected
wireless devices than Internet-connected PCs," Nosek says.
"We’re targeting the part of the market with the most
rapid growth."
Analysts say Confinity’s future will likely be determined
rather quickly.
"They have a very narrow window of opportunity,"
says Mathieu, who says the company will probably soon face a
raft of new competitors, such as wireless carriers. "But
if they can build a tremendous amount of users in the next six
months, they can become the de-facto standard."
Sterling agrees that timing is critical but adds that moving
too fast could be as deadly as moving too slowly. "Confinity
is well-positioned for the future," he says. "But
you can find plenty of companies that are well-positioned too
early."
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