Thread Starter peternabil

(@peternabil)

Hi @lovingbro ,

First of all, please accept my apologies for the 3-day delay in responding. I have some excellent updates to share regarding the TMO store:

1. Product Counts: The numbers have stabilized perfectly. I now have 188 products in GMC and 184 in WooCommerce, which is correct as it accounts for my 8 variations while excluding the 4 parent products.
2. Cleanup: I have successfully manually removed the ‘Website Crawl’ data source, and the duplicates are gone.
3. Hidden Products: I found the ‘Exclude from Google Listings and Ads’ setting and used it for my hidden products. It works exactly as expected.
4. Automatic Sync: I can confirm that the sync is now fully automatic. Any update I make on the site reflects in GMC without manual intervention.

New Inquiry: I recently received a notification in GMC stating that I need to migrate to the Merchant API (v1) by February 28, 2026.

• Does the Google for WooCommerce plugin handle this migration automatically in an upcoming update?
• Do I need to manually click ‘Transfer data now’ in the GMC dashboard, or should I leave it to the plugin to manage the API transition?

Thank you again for your incredible support in getting this store back on track.

Best regards, Peter

Thread Starter peternabil

(@peternabil)

Hi @saivutukuru ,

Thank you for the steps. I have performed the full sequence again, but unfortunately, there is still no change.

Here is the confirmation of my setup:

1. URL Consistency: I have double-checked the WordPress settings. Both ‘WordPress Address (URL)’ and ‘Site Address (URL)’ match exactly: https://tmo-med.com. This also matches the URL in my Merchant Center and Jetpack dashboard.
2. Healthy Connection: Jetpack shows as ‘Healthy’ and connected to my account (peternabil).
3. Onboarding: I completed the onboarding flow for Google Listings & Ads, skipping only the Ads creation, but the WPCOM REST API Status remains ‘error’ and Google token health is ‘Disconnected’.
4. I ran the official Jetpack Debug tool, and it returned a perfect score: ‘Everything looks great! All tests have passed for my website.

This confirms there is no ‘Identity Crisis’ and no server-level blocking anymore. However, as I mentioned, the WPCOM REST API is still throwing an error, the Product and Shipping MC PUSH still disabled the Google Token refuses to connect within the Google Listings & Ads plugin.

Given that the core Jetpack connection is 100% healthy, this proves the issue is a stale authorization state specifically within the Google plugin’s interaction with the WPCOM API.

Can you please perform a manual reset of the Google Token state for the site (should i send the site id here? on your end? All systems are now ‘Go’ from my side.”

Best regards, Peter

Thread Starter peternabil

(@peternabil)

Hi @frankremmy ,

Thank you for the hidden debug page link! I have followed all the steps in order, and here is the progress report:

1. Successful Cleanup: I successfully performed Ads Disconnect, MC Disconnect, Disconnect Google Account, and Clear Status Cache.
2. Cleanup All Products: On the first attempt (while disconnected), it failed as expected. However, after reconnecting the Google Account and the plugin, I ran it again and it showed: ‘Successfully scheduled a job to cleanup all products!’.
3. Reconnection: I have reconnected everything, set the target country to Egypt only, and enabled automatic shipping sync.
4. Current Status & Sync Issues:
   • MC Connection: Connected (ID: 568135****), but ‘wpcom_rest_api_status’ is returning an ‘error’.
   • Ads Connection: Connected (ID: 802192****).
   • Product Sync Status: Currently shows ‘Products MC PUSH: Disabled’ and ‘Shipping MC PUSH: Disabled’.
   • Forced Sync: I triggered ‘Sync All Products with Google Merchant Center’ and it returned: ‘Successfully scheduled a job to sync all products!’.

Observation: Since disconnecting/reconnecting, the product count in GMC dropped from 144 to 107. However, the ‘Disabled’ push status and the WPCOM REST API error seem to be the remaining blockers.

I have an important update based on the API Pull Integration Status:

Rest API Error Found: The status shows WPCOM REST API Status: error.

Connection Health:

Jetpack Connection Health: Unhealthy

WC REST API Health: Unhealthy

Google Token Health: Disconnected

The ‘Smoking Gun’ Error: I am getting multiple cURL error 56: Recv failure: Connection reset by peer errors when the site tries to contact WordPress.com and Google endpoints.

Residual Data: When running the proxied request, I can see that products for GB, US, and IN are still present (e.g., online:en:GB:rossmax-nl100). It seems the cleanup/sync is blocked by this server-level connection reset.

I don’t have the standalone Jetpack plugin set up, but I understand the Google plugin relies on this infrastructure.

I contacted my hosting provider, and they insist everything is fine after testing my wp-json and xmlrpc.php endpoints. They also added WP_HTTP_BLOCK_EXTERNAL: false to my wp-config.php, but the issue remains. I ran a manual cURL test script from my server to a WordPress.com public API endpoint, and the connection was Successful.

Best regards, Peter

• This reply was modified 2 months, 3 weeks ago by peternabil.
• This reply was modified 2 months, 3 weeks ago by peternabil.

Thread Starter peternabil

(@peternabil)

Hi @saivutukuru

Thank you for your response and for looking into this. Here are the answers to your questions:

1. Google Account Access: Yes, the Google account connected to the plugin is an Admin on the Google Merchant Center account, and it is the same account I am currently using to view GMC.
2. Merchant ID: Yes, the Merchant ID in the plugin settings exactly matches the one in GMC. It is a standalone account, not a sub-account.
3. Previous Connections & Staging Issue (Crucial Info): This site was previously connected. However, I had a staging site active, which caused a conflict, resulting in two duplicate “Content API” sources in GMC. At that time, I was forced to manually delete both Content API sources from GMC. Following this, the account was briefly suspended for “Website Improvement” but was successfully reinstated on January 8th, 2026, after a manual review by Google (Japs). Since the reinstatement, the Content API source has failed to reappear.
4. Versions:
   • WooCommerce: 10.4.3
   • Google for WooCommerce: 3.5.1
5. Logs: I have logs under WooCommerce → Status → Logs related to google-listings-and-ads. Could you please advise on the best way to share these logs with you securely? Should I paste them here (after redacting sensitive info) or use a tool like Pastebin?
   ” I checked my logs and found many entries saying Merchant Center product not found in this WooCommerce store. Interestingly, the logs show the plugin is trying to fetch statuses for products mapped to IN, MY, and US (e.g., online:en:IN:1015) and the store is only for Egypt. This confirms that there is leftover data in GMC from the staging conflict that doesn’t exist in my current store. This might be what’s blocking the new Content API from being created.”

Regarding security/firewalls, I am not aware of any specific blocks, but I can check with my host if needed.

Looking forward to your guidance on how to re-trigger the Content API creation.

Best regards, Peter

• This reply was modified 2 months, 3 weeks ago by peternabil.