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⇱ Slack Claude Platform (API) case study | Claude by Anthropic


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Case study | Claude Platform

How Slack, a Salesforce company, unlocks organizational knowledge with Claude

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Industry:
Software
Company size:
Large
Product:
Claude Platform
Location:
North America
97 minutes per week
Saved by the average user through summarization and recap features
Extensive context window
Claude excels at processing lengthy discussions and providing personalized tone and format for user interactions
Claude Code

Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.

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Claude Code

Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.

Video caption
Claude Code

Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.

Introducing Agent Skills

Claude can now use Skills—folders with instructions, scripts, and resources—to become a specialist at specific tasks when you need it.

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Introducing Agent Skills

Claude can now use Skills—folders with instructions, scripts, and resources—to become a specialist at specific tasks when you need it.

Video caption
Introducing Agent Skills

Claude can now use Skills—folders with instructions, scripts, and resources—to become a specialist at specific tasks when you need it.

Slack, the agentic work operating system, has teamed up with Anthropic as a key AI collaborator to fundamentally change how teams communicate and access knowledge. By leveraging the advanced capabilities of the Claude models, Slack is delivering a powerful suite of AI features that unlock organizational knowledge, accelerate workflows, and provide measurable impact for enterprise customers.

Through this collaboration, Slack has:

  • Saved the average user 97 minutes per week through summarization and recap features
  • Processed lengthy discussions with extensive context window capabilities
  • Delivered search results that locate relevant content with clear, rapid results
  • Respected content and channel permissions for enterprise security
  • Provided personalized tone and format for user interactions
Slack’s AI delivers prompt conversation summaries of channels and threads, highlighting key decisions and action items, tailored to the user. 

Powering intelligent communication with Claude’s foundational strengths

Slack selected Claude for its exceptional capability in human-like understanding and nuanced conversation analysis. Claude’s models are uniquely equipped to process the billions of messages and files flowing through the Slack platform daily, transforming this wealth of unstructured data into accessible and actionable knowledge.

Technical advantages that power this transformation include:

  • Extensive Context Window: Claude excels at processing lengthy discussions and providing personalized tone and format for user interactions due to its industry-leading, extensive context window capabilities.
  • Safety and Compliance: Anthropic’s commitment to safety and compliance solidified the partnership, ensuring that Slack’s AI solution meets the paramount security and data protection needs of all customers, especially large enterprises.

"Anthropic has been instrumental as we’ve built our AI solution” said Ananya Helmich, VP of Software Engineering at Slack. “The exceptional quality and high performance of Claude models empower us to build AI-driven solutions that truly make a difference for our customers.” 

Robert Ansel, Staff Site Reliability Engineer, said the team uses Claude Code to fix bugs and power teams to move faster.

Transforming how teams work with Slack’s AI features and Claude

Claude models enhance a range of Slack’s AI features, provide intelligent assistance across everyday tasks, and make organizational knowledge readily accessible and actionable. Here's how:

  • AI-Powered Search: Slack users ask questions in natural language to search for relevant information across all content - conversations, threads, and files. Search results locate relevant content and deliver clear, rapid results. 
  • Instant Summaries: Slack’s AI delivers prompt conversation summaries of channels and threads, highlighting key decisions and action items, tailored to the user. 
  • AI-Generated Recaps: This capability streamlines work by prioritizing important messages and unread mentions, providing a concise overview of priority discussions across channels.
  • Productivity-Boosting Tools: Slack’s AI acts as an intelligent assistant, helping users build workflows and create detailed meeting notes from huddles, providing real-time advantages within the platform.

"Slack's close collaboration with Anthropic has helped our Engineering and Product teams accelerate prototyping and model testing," said Samuel Messing, VP of Engineering for search and AI at Slack. "By leveraging Claude's advanced AI capabilities, we've been able to create meaningful improvements across the Slack platform."

By focusing on these deep-seated technical and efficiency improvements, Slack and Anthropic are not just accelerating workflows—they are co-inventing the future of work.

"Slack's close collaboration with Anthropic has helped our Engineering and Product teams accelerate prototyping and model testing."
Samuel Messing
VP of Engineering, Slack

Related stories

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  • Help me develop a unique voice for an audience

    Hi Claude! Could you help me develop a unique voice for an audience? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.

    Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!

  • Improve my writing style

    Hi Claude! Could you improve my writing style? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.

    Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!

  • Brainstorm creative ideas

    Hi Claude! Could you brainstorm creative ideas? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.

    Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!

Learn
  • Explain a complex topic simply

    Hi Claude! Could you explain a complex topic simply? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.

    Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!

  • Help me make sense of these ideas

    Hi Claude! Could you help me make sense of these ideas? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.

    Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!

  • Prepare for an exam or interview

    Hi Claude! Could you prepare for an exam or interview? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.

    Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!

Code
  • Explain a programming concept

    Hi Claude! Could you explain a programming concept? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.

    Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!

  • Look over my code and give me tips

    Hi Claude! Could you look over my code and give me tips? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.

    Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!

  • Vibe code with me

    Hi Claude! Could you vibe code with me? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to— like Google Drive, web search, etc.—if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.

    Please execute the task as soon as you can—an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!

More
  • Write case studies

    This is another test

  • Write grant proposals

    Hi Claude! Could you write grant proposals? If you need more information from me, ask me 1-2 key questions right away. If you think I should upload any documents that would help you do a better job, let me know. You can use the tools you have access to — like Google Drive, web search, etc. — if they’ll help you better accomplish this task. Do not use analysis tool. Please keep your responses friendly, brief and conversational.

    Please execute the task as soon as you can - an artifact would be great if it makes sense. If using an artifact, consider what kind of artifact (interactive, visual, checklist, etc.) might be most helpful for this specific task. Thanks for your help!

  • Write video scripts

    this is a test

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