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⇱ Active Listening: Enhancing Communication Skills | Coursera


Active Listening: Enhancing Communication Skills

Active Listening: Enhancing Communication Skills

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Gain insight into a topic and learn the fundamentals.
4.7

670 reviews

Beginner level

Recommended experience

Flexible schedule
5 hours to complete
Learn at your own pace
96%
Most learners liked this course

Gain insight into a topic and learn the fundamentals.
4.7

670 reviews

Beginner level

Recommended experience

Flexible schedule
5 hours to complete
Learn at your own pace
96%
Most learners liked this course

What you'll learn

  • Understand the fundamental principles of active listening and apply practical techniques to engage in meaningful conversations. 

  • Recognize and interpret nonverbal cues to gather comprehensive insights during conversations. 

  • Enhance relationships by refining active listening in challenging situations for effective conflict resolution.

  • Navigate cross-cultural communication considerations and demonstrate respectful listening to individuals from diverse backgrounds.

Details to know

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Assessments

2 assignmentsΒΉ

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Taught in English

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There is 1 module in this course

In workplace and personal interactions, mastering active listening is a crucial skill for effective communication and building meaningful relationships. This comprehensive course on Active Listening introduces learners to a range of techniques and strategies that empower them to become active listeners in various interpersonal contexts.

Whether you're a professional seeking to enhance your leadership skills, a team member aiming to improve collaboration, or an individual striving to strengthen personal connections, this course equips you with actionable tools to become a proficient active listener. Active listening goes beyond passively hearing words; it involves empathetic engagement, understanding diverse perspectives, and responding thoughtfully. Throughout this course, participants will explore essential concepts like emotional intelligence, nonverbal communication, and cross-cultural considerations to become skilled listeners in both professional and personal settings. This course is designed for professionals, leaders, team members, customer service representatives, students, and anyone eager to develop active listening skills to excel in their personal and professional lives.

In workplace and personal interactions, mastering active listening is a crucial skill for effective communication and building meaningful relationships. This comprehensive course on Active Listening introduces learners to a range of techniques and strategies that empower them to become active listeners in various interpersonal contexts. Whether you're a professional seeking to enhance your leadership skills, a team member aiming to improve collaboration, or an individual striving to strengthen personal connections, this course equips you with actionable tools to become a proficient active listener.

What's included

21 videos6 readings2 assignments2 discussion prompts

21 videosβ€’Total 118 minutes
  • Meet Your Instructorβ€’2 minutes
  • What is Active Listening?β€’7 minutes
  • Connecting Through Empathetic Listeningβ€’7 minutes
  • The Power of Silence and Pausesβ€’7 minutes
  • The Insights Gained Through Open-Ended Questionsβ€’6 minutes
  • Identifying Multiple Perspectives Using Reflective Listeningβ€’5 minutes
  • Improving Your Emotional Awareness During Everyday Conversationsβ€’6 minutes
  • Building Rapport Through Emotional Intelligenceβ€’7 minutes
  • Practicing Self-Awareness Through Emotional Regulation β€’7 minutes
  • Overcoming Cognitive Biases Using NonJudgmental Listeningβ€’7 minutes
  • Analyzing Key Indicators of Body Languageβ€’6 minutes
  • Identifying the Importance of Eye Contact in Communication Exchangesβ€’7 minutes
  • Applying Cultural Nuances in Nonverbal Communicationβ€’8 minutes
  • Applying Non-Verbal Cues Through Active Listeningβ€’4 minutes
  • Utilizing the Power of Conflict Resolutionβ€’6 minutes
  • Maintaining Composure During Emotional Conversationsβ€’6 minutes
  • Engaging in Reflective Listening During Disagreementsβ€’6 minutes
  • Identifying Cultural Differences That Impact Norms and Valuesβ€’3 minutes
  • Adapting Active Listening Techniques Across Culturesβ€’4 minutes
  • Connecting with Global Audiences Using Active Listeningβ€’4 minutes
  • Conclusion and Takeawaysβ€’4 minutes
6 readingsβ€’Total 60 minutes
  • Welcome to the Course: Lesson Overviewβ€’10 minutes
  • Additional Resourcesβ€’10 minutes
  • Additional Resourcesβ€’10 minutes
  • Additional Resourcesβ€’10 minutes
  • Additional Resourcesβ€’10 minutes
  • Additional Resourcesβ€’10 minutes
2 assignmentsβ€’Total 90 minutes
  • What Would You Do? β€’30 minutes
  • Final Assessmentβ€’60 minutes
2 discussion promptsβ€’Total 20 minutes
  • Emotional Intelligence in Your Everyday Life β€’10 minutes
  • Decode the Major Keys of Nonverbal Communicationβ€’10 minutes

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Instructors

Instructor ratings
4.7 (221 ratings)
Coursera
10 Coursesβ€’143,684 learners

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Learner reviews

  • 5 stars

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  • 4 stars

    16.51%

  • 3 stars

    4.46%

  • 2 stars

    0.89%

  • 1 star

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Showing 3 of 670

NM
Β·

Reviewed on Jan 16, 2025

this is avery good course it will help me with listening as i have a slight problem with this

DE
Β·

Reviewed on Sep 4, 2025

Exceptional and engaging professional learning experience and journey!

MM
Β·

Reviewed on Jul 16, 2024

I like the ease of this course and the way you can read along with the speaker. It helped me understand the context a bit more.

Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,

ΒΉ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.