Module one provides an overview of essential skills and considerations for assisting customers in the cloud. In this module, you review the highlights of the previous courses in the Cloud Support Associate certification series. Then, you transition into some new topics around troubleshooting and escalating technical issues. The module concludes with the discussion of artificial intelligence (AI) and how it might assist you in cloud technical support.

In module two, you explore how to position yourself as a skilled professional who continuously expands a skillset and contributes to the cloud community. This involves diving into resume and portfolio building, as well as the creation of an online presence. The second module closes out with a look at how you can evaluate opportunities and any gaps you may have in your knowledge.

The third module of the course focuses on interviewing. You begin the module with reviewing strategies and techniques to help you prepare for technical interviews. Then, you dive into discussions with professionals from AWS Premium Support around the interviewing and hiring process. Lastly, you analyze sample interviews and additional questions to help you gain practical experience.

In module four, you practice using the knowledge and various skills you’ve acquired throughout the course. Then, you complete the capstone project, where you build, analyze, and document an application architecture. You also have the opportunity to view the architecture from various perspectives, such as builder, supporter, and interviewer.