Professional Skills: Communicating to Build Relationships
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Professional Skills: Communicating to Build Relationships
This course is part of multiple programs.
Instructor: Tyler Galarneau
Included with
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Recommended experience
Recommended experience
What you'll learn
Assess and balance workplace tasks and relationships effectively
Communicate challenges and struggles constructively
Practice compassionate communication through the 'double hey' technique
Skills you'll gain
Details to know
March 2026
3 assignments
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There are 4 modules in this course
Strengthen workplace culture through meaningful connection. This self-paced course equips leaders and professionals with communication strategies that foster trust, compassion, and effective collaboration.
In todayβs workplace, leaders must do more than manage tasks β they must build genuine connections. Building Relationships with Communication, led by Dr. Elissa Adame of ASUβs Hugh Downs School of Human Communication, helps professionals balance task effectiveness with relational appropriateness. Through interactive lessons, reflection exercises, and real-world scenarios, youβll learn how to improve team morale, deepen trust, and promote openness β ultimately driving better performance through stronger relationships.
This module will guide you through understanding and evaluating your current balance between workplace tasks and relationships. You will explore the causes and resources related to maintaining this balance, learn how to prioritize effectively, and reflect on your leadership approach. By the end of this module, you will have a clearer picture of your current state and actionable insights to improve your work-life integration and professional interactions.
What's included
1 assignment7 plugins
1 assignmentβ’Total 10 minutes
- Quiz: Assessing your balanceβ’10 minutes
7 pluginsβ’Total 45 minutes
- Assessing your balance: Causes and resourcesβ’5 minutes
- Assessing your balance: Balancing workplace tasks and relationshipsβ’4 minutes
- Practice the solution: Balancing leadership prioritiesβ’10 minutes
- Job aid: Balancing workplace tasks and relationshipsβ’3 minutes
- Reflect on the solution: Balancing workplace tasks and relationshipsβ’10 minutes
- Effective and balanced leadership starts with communication: Key takeawaysβ’3 minutes
- Apply the solution: Assessing your balanceβ’10 minutes
In this module, you will learn the importance of openly communicating your challenges and struggles in the workplace. We will explore how changing expectations around sharing can foster a more supportive environment. You will gain practical strategies for sharing your struggles constructively, understand how this can encourage others, and reflect on the positive impact of vulnerability in building stronger professional relationships.
What's included
1 assignment7 plugins
1 assignmentβ’Total 10 minutes
- Quiz: Sharing your struggleβ’10 minutes
7 pluginsβ’Total 45 minutes
- Sharing your struggle: Causes and resourcesβ’5 minutes
- Sharing your struggle: Changing expectations on sharingβ’4 minutes
- Practice the solution: Changing expectations on sharingβ’10 minutes
- Job aid: Changing expectations on sharingβ’3 minutes
- Reflect on the solution: Sharing your struggleβ’10 minutes
- Sharing your struggles encourages others to do the same: Key takeawaysβ’3 minutes
- Apply the solution: Sharing your struggleβ’10 minutes
This module introduces the 'double hey' technique as a powerful tool for practicing compassion in your professional interactions. You will learn the origins and resources related to this approach, understand how to integrate compassion into your communication, and engage in practical exercises to hone your skills. By mastering the 'double hey,' you will be able to build deeper connections and foster a more empathetic and understanding work environment.
What's included
1 assignment7 plugins
1 assignmentβ’Total 10 minutes
- Quiz: Implementing the double heyβ’10 minutes
7 pluginsβ’Total 45 minutes
- Implementing the double hey: Causes and resourcesβ’5 minutes
- Implementing the double hey: Practicing compassion through the double heyβ’4 minutes
- Practice the solution: Practicing compassion through the double heyβ’10 minutes
- Job aid: Practicing compassion through the double heyβ’3 minutes
- Reflect on the solution: Implementing the double heyβ’10 minutes
- Compassion takes time and practice to perfect: Key takeawaysβ’3 minutes
- Apply the solution: Implementing the double heyβ’10 minutes
This final module provides an opportunity to complete a course survey to provide valuable feedback and officially mark your completion of the program. This module ensures you have a clear sense of accomplishment and an opportunity to contribute to the continuous improvement of the course content.
What's included
1 reading1 plugin
1 readingβ’Total 3 minutes
- End of course surveyβ’3 minutes
1 pluginβ’Total 3 minutes
- End of course surveyβ’3 minutes
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