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Communication with Stakeholders

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Communication with Stakeholders

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Gain insight into a topic and learn the fundamentals.
4.5

33 reviews

Beginner level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
4.5

33 reviews

Beginner level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain insight into the significance of communication in alignment with the organization's strategic goals and business needs.

  • Describe cultural nuances affecting project communications and stakeholder engagements, fostering effective collaboration across cultural boundaries.

  • Explore the influence of organizational culture, structure, and governance on the decisions and outcomes of program management and project execution.

Details to know

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Assessments

15 assignments

Taught in English

Build your Business Strategy expertise

This course is part of the Microsoft Program Management Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Microsoft

There are 3 modules in this course

In this course, you’ll learn about the vital role of communication in aligning with the organization's strategic goals and fulfilling its business needs. You'll learn to identify and address cultural nuances, fostering effective communication and collaboration across cultural boundaries to enhance project success. Additionally, you'll explore strategies for ensuring clarity, transparency, and alignment in project communications. You’ll also examine how organizational culture, structure, and governance influence project management decisions and outcomes. By recognizing the impact of these factors, you'll be better equipped to navigate complexities and implement strategies that align with the organization's overarching objectives.

After completing this course, you’ll be able to: • Discuss the importance of communication with the organization's strategic goals and business needs. • Discuss the impact of organizational culture, structure, and governance on project management decisions and outcomes. • Describe cultural nuances affecting project communications and stakeholder engagements in unique project environments. This is a great way to prepare for some useful certifications, such as PgMP - Program Management Professional from PMI, and MSP Practitioner - Managing Successful Programs from AXELOS. Note: This course is also part of the Microsoft Project Management Professional Certificate. If you've already completed this course as part of that program, your progress will be saved and will count towards your completion in this program.

This module provides a comprehensive exploration of PMP Communication and Stakeholder key concepts. You will delve into building trust and influence among Stakeholders, assessing stakeholder needs and developing effective communication strategies. From understanding core concepts to hands-on activities, you will gain the expertise needed for effective communication with stakeholders

What's included

11 videos9 readings6 assignments1 discussion prompt

11 videos•Total 54 minutes
  • Introduction to the course: Communication with Stakeholders•5 minutes
  • Who are stakeholders?•5 minutes
  • Introduction to trust and influence•4 minutes
  • Introduction to assessing stakeholder needs•4 minutes
  • Stakeholder dynamics•7 minutes
  • Introduction to stakeholder mentoring•4 minutes
  • Stakeholder roles and needs•4 minutes
  • Stakeholder engagement•5 minutes
  • Stakeholder performance domain•5 minutes
  • Coaching and mentoring•5 minutes
  • Module Summary: Engaging with stakeholders•5 minutes
9 readings•Total 90 minutes
  • Course syllabus•10 minutes
  • How to be successful in this course•10 minutes
  • Communication with stakeholders•10 minutes
  • Techniques for building trust with stakeholders•10 minutes
  • Agile environments•10 minutes
  • Stakeholder Power Interest Grid•10 minutes
  • Requirements gathering•10 minutes
  • Principles of effective mentoring•10 minutes
  • Additional resources: Engaging with stakeholders•10 minutes
6 assignments•Total 115 minutes
  • Module Quiz: Engaging with stakeholders•30 minutes
  • Activity: Trust and influence•20 minutes
  • Knowledge Check: Trust and influence•15 minutes
  • Activity: Using the Power Interest Grid•20 minutes
  • Knowledge check: Using the Power Interest Grid•15 minutes
  • Knowledge check: Mentoring stakeholders•15 minutes
1 discussion prompt•Total 10 minutes
  • What do you hope to learn?•10 minutes

In this module, you will explore the importance of managing communications in project management. The focus is on effective communication methods, conflict resolution techniques, and strategies for building consensus, all based on the principles of PMBOK 7, the Process Guide, and the Agile Practice Guide. Hands-on activities and quizzes are designed to reinforce theoretical knowledge, ensuring you are well-equipped to manage communications in project management.

What's included

12 videos7 readings6 assignments

12 videos•Total 65 minutes
  • Introduction to communication methods•5 minutes
  • Organizational change and communication•6 minutes
  • Introduction to project integration management•5 minutes
  • Impact of unresolved conflict on project success•5 minutes
  • Relevant documents, plans, and templates•6 minutes
  • User story mapping and feedback mechanisms•5 minutes
  • Change management plan•5 minutes
  • RACI chart•5 minutes
  • Stakeholder register•5 minutes
  • Building consensus among stakeholders•6 minutes
  • Communication and stakeholder engagement plans•6 minutes
  • Module summary: Managing communications•6 minutes
7 readings•Total 65 minutes
  • Types of communication•10 minutes
  • Cultural sensitivity•10 minutes
  • The project manager as an integration manager•10 minutes
  • Sample relevant documents, plans, and templates•10 minutes
  • Additional tools and techniques•10 minutes
  • Tailoring communication strategies•10 minutes
  • Additional resources: Managing communications•5 minutes
6 assignments•Total 120 minutes
  • Module quiz: Managing communications•30 minutes
  • Activity: Communication methods•20 minutes
  • Knowledge check: Communication methods•15 minutes
  • Activity: Communicate to resolve conflict•20 minutes
  • Knowledge check: Conflict resolution•15 minutes
  • Activity: Stakeholder communication plan•20 minutes

In this module, you’ll put your skills into practice. You’ll reflect on the key learning points that you reviewed during the course and complete the final assessment and hands-on activity.

What's included

2 videos2 readings3 assignments1 discussion prompt1 plugin

2 videos•Total 9 minutes
  • Course recap: Communication with stakeholders•6 minutes
  • Congratulations•3 minutes
2 readings•Total 20 minutes
  • About the final project and assessment•10 minutes
  • Next steps•10 minutes
3 assignments•Total 160 minutes
  • Self-review: Communication with stakeholders•30 minutes
  • Course quiz: Communication with stakeholders•90 minutes
  • Activity: Identify the key stakeholders and develop a communications plan•40 minutes
1 discussion prompt•Total 10 minutes
  • Reflect on learning•10 minutes
1 plugin•Total 10 minutes
  • Exemplar: Communication with stakeholders•10 minutes

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337 Courses•2,614,121 learners

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Frequently asked questions

This program is for you:

· If you want to switch to a career in the field of Program Management.

· If you are interested in the field of program management and just starting out. Earning a Microsoft Program Management certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

Whether you’re looking to start a new career or change your current one, Professional Certificates help you become job-ready. Apply your new skills on hands-on projects that showcase your expertise to potential employers and earn a career credential to kickstart your new career.

Program managers are skilled and organized professionals who oversee multiple related projects within an organization to ensure they work together effectively. They ensure all the projects align with the company’s goals, stay on track, and deliver the expected benefits. They coordinate between teams, manage resources, and handle any issues that arise, making sure the overall program is successful and meets its objectives.

Prepare for a career in the high-demand field of program management. The program management skills you learn in this program prepare you for an entry-level role as a program manager. This program also prepares you for a variety of other entry-level roles that require goal-driven problem-solving and strategic planning.

These roles include:

· Project Manager

· Program Manager

· Product Manager

· Scrum Master

· Project Coordinator

· Business Analyst

· Change Manager

· Operations Manager

· IT Project Manager

· Construction Project Manager

· Engineering Project Manager

This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a practice exam that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

It typically takes 4 months to complete the 7 courses. However, some learners may go through the content faster.

When you complete this Professional Certificate, you’ll have an understanding of the fundamental concepts of program management and how they apply to an enterprise environment including:

· Coordinating project managers with their teams through all phases of a successful program.

· Using predictive, agile, and hybrid approaches and tailored methodologies to determine which way of working is best for each program.

· Highlighting the success of a program and its impact on overall strategic organizational goals.

You will also be prepared to complete PgMP (Program Management Professional) from PMI and MSP (Managing Successful Programs) Practitioner - from AXELOS.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Financial aid available,