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URL: https://www.coursera.org/learn/configuring-and-automating-jira-for-visibility-and-performance

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Configuring and Automating Jira for Visibility and Performan

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Configuring and Automating Jira for Visibility and Performan

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Beginner level

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2 weeks to complete
at 10 hours a week
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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply shared project schemes and configure boards for stakeholder visibility.

  • Model team processes with workflow configuration and identify bottlenecks.

  • Build and debug no-code automation rules and analyze execution logs.

  • Evaluate automation ROI and prepare a tested change plan.

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Recently updated!

March 2026

Assessments

29 assignments¹

AI Graded see disclaimer
Taught in English

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This course is part of the Jira Essentials: Beginner-Intermediate Mastery Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Coursera

There are 9 modules in this course

This long course equips you with the administrative and configuration skills needed to tailor Jira to team processes, automate repetitive tasks, and maintain governance at scale. Topics cover setting up new projects using standard schemes, creating reusable workflow schemes, and evaluating and applying board configurations to improve stakeholder visibility. You will practice designing workflows, adding custom statuses, and creating validators and conditions to enforce process gates. The course includes configuration performance considerations—assessing the impact of custom fields—and guides learners through prototyping lightweight UI extensions and choosing marketplace apps through structured due diligence. A practical emphasis on automation teaches building no-code automation rules, debugging and optimizing rule execution, and designing global synchronization automations to keep multiple systems in sync. By the end, you will be able to deploy shared schemes; model operational processes in Jira; and measure the performance and ROI of automation initiatives that reduce manual effort and improve reliability.

Struggling with inconsistent and confusing Jira projects? The "Jira Project Configuration and Visibility" module is for you. Designed for IT and project professionals, it teaches you to build clean, standardized, and visible Jira environments. You will learn to apply shared schemes for permissions and notifications to enforce consistency across all projects. You will also master optimizing board configurations to provide crystal-clear visibility for every stakeholder, from testers to executives. Move beyond basic setup and learn to design Jira environments that drive clarity, efficiency, and alignment throughout your organization.

What's included

4 videos3 readings3 assignments

4 videosTotal 25 minutes
  • What are Shared Schemes? The Pillars of Jira Governance8 minutes
  • How to Apply Shared Permission and Notification Schemes5 minutes
  • When Stakeholders Can't See the Work: The Atlassian Creative Studio Story6 minutes
  • How to Redesign a Board: Swimlanes and Quick Filters7 minutes
3 readingsTotal 18 minutes
  • A Blueprint for Consistency: How to Use Jira for Modern Project Management6 minutes
  • Troubleshooting Jira Boards: Why Can't I See My Issue?6 minutes
  • From Migration to Clarity: The FAN Courier Case Study6 minutes
3 assignmentsTotal 50 minutes
  • The Jira Project Configuration Toolkit30 minutes
  • Knowledge Check: Standardizing Project Configurations for Governance and Consistency10 minutes
  • Knowledge Check: Optimizing Board Configurations for Stakeholder Visibility10 minutes

Struggling to interpret project data or communicate progress effectively to leadership? "Evaluate Metrics, Craft Dashboards for Jira Mastery" is your guide to transforming raw Jira data into clear, compelling insights. This module teaches project managers and team leads to analyze key agile metrics, such as velocity and cycle time, to spot workflow issues. You will master designing effective Jira dashboards with the right KPIs, giving executives actionable visibility into project health. By the end, you will measure performance with precision and communicate it with confidence, driving alignment and continuous improvement across your organization.

What's included

2 videos3 readings3 assignments

2 videosTotal 14 minutes
  • The 30-Slide Status Deck: A Story of Wasted Time7 minutes
  • What are Velocity and Cycle Time?7 minutes
3 readingsTotal 22 minutes
  • Top Performance Metrics for Agile Teams6 minutes
  • Principles of Effective Management Dashboards8 minutes
  • How to Build an Executive Dashboard in Jira8 minutes
3 assignmentsTotal 55 minutes
  • The Agile Performance Dashboard Project30 minutes
  • Knowledge Check: Metrics and Dashboards5 minutes
  • Analyzing Team Performance: Velocity and Control Charts20 minutes

"Jira: Map, Analyze, and Release" is a beginner's module for agile leaders, such as project managers and scrum masters. It teaches strategic release planning and continuous improvement. You will master story mapping to break down complex initiatives into clear, value-driven releases. You'll also learn to analyze quantitative data from sprint retrospectives to identify hidden team impediments. By the end, you will be equipped to facilitate workshops, use data to identify the root causes of challenges, and build a powerful feedback loop, thereby fostering a culture of predictable delivery and continuous improvement.

What's included

4 videos2 readings4 assignments

4 videosTotal 22 minutes
  • The Power of a Clear Roadmap5 minutes
  • Building Your First Story Map in Jira6 minutes
  • Uncovering Hidden Roadblocks in Your Sprints5 minutes
  • Exporting and Visualizing Retrospective Data from Jira6 minutes
2 readingsTotal 16 minutes
  • The Anatomy of a Story Map6 minutes
  • From Data to Decisions: Understanding Retrospective Metrics10 minutes
4 assignmentsTotal 60 minutes
  • Story Mapping and Retrospective Insights Project30 minutes
  • Hands-On Learning: Mini-Map Your Daily Routine10 minutes
  • Knowledge Check: Story Mapping Fundamentals10 minutes
  • Knowledge Check: Retrospective Analysis10 minutes

Is your backlog a chaotic mess? "Optimize Backlogs and Jira Readiness" is a beginner-friendly module for agile teams that transforms your backlog into a strategic asset. You'll learn to use agile metrics to assess your backlog’s health and identify risks. The module focuses on mastering the Definition of Ready (DoR), a quality gate that stops incomplete work from derailing your sprints. You will design and implement a DoR checklist in Jira, thereby automating quality enforcement. This facilitates streamlined sprint planning, reduced rework, and a sustainable culture of preparedness for your team.

What's included

2 videos4 readings4 assignments

2 videosTotal 11 minutes
  • The True Cost of a Cluttered Backlog6 minutes
  • The Sprint Planning Meltdown5 minutes
4 readingsTotal 29 minutes
  • Key Metrics for Backlog Health7 minutes
  • A Guide to Backlog Analysis7 minutes
  • What is a Definition of Ready?8 minutes
  • Creating Your Definition of Ready (DoR) Checklist7 minutes
4 assignmentsTotal 55 minutes
  • The Backlog Optimization Toolkit30 minutes
  • Knowledge Check: Backlog Metrics5 minutes
  • The Backlog Health Assessment15 minutes
  • Knowledge Check: Building a Definition of Ready (DoR)5 minutes

"Streamline Jira Workflows, Analyze Bottlenecks Fast" is a beginner's module for IT and project professionals focused on process optimization. You will learn to build custom workflows in Jira that match your team's actual processes. The module teaches you to export usage reports and analyze data to find hidden bottlenecks and diagnose delays. Armed with this insight, you will develop data-driven recommendations to simplify and automate workflows. You will leave with the ability to use Jira as a powerful tool for continuous improvement, directly boosting your team’s productivity and speed.

What's included

4 videos3 readings3 assignments

4 videosTotal 29 minutes
  • From Chaos to Clarity: Why Jira Workflows Matter7 minutes
  • Building Your First Jira Workflow9 minutes
  • The Hidden Cost of Delay: Finding Bottlenecks6 minutes
  • Analyzing Workflow Data in Jira6 minutes
3 readingsTotal 24 minutes
  • Jira Workflows: The Core Components8 minutes
  • Common Jira Workflow Mistakes and How to Fix Them8 minutes
  • Using Jira Automation to Streamline Processes8 minutes
3 assignmentsTotal 60 minutes
  • Analyze and Optimize the IT Support Workflow30 minutes
  • Hands-On Learning: Build a Custom Workflow for a Software Bug Lifecycle20 minutes
  • Knowledge Check: Workflow Configuration10 minutes

Do inconsistent Jira workflows stall your projects? This module, "Evaluate and Deploy Jira Workflow Schemes," offers project managers and IT professionals a clear path from chaos to control. You will learn to assess workflow designs for compliance, auditability, and user experience. The module guides you through creating and deploying reusable, scalable workflow schemes across active projects without causing disruption. Through hands-on exercises, you'll master building flexible, user-centric solutions. You'll leave equipped to implement standardized workflows that boost productivity, ensure governance, and drive project success.

What's included

2 videos2 readings5 assignments

2 videosTotal 13 minutes
  • Evaluating Workflows: From Theory to Practice6 minutes
  • Building Workflows: From a Success Story to a Sandbox7 minutes
2 readingsTotal 10 minutes
  • Key Criteria for Workflow Evaluation: Compliance, Audit, and UX5 minutes
  • Anatomy of a Reusable Workflow Scheme5 minutes
5 assignmentsTotal 80 minutes
  • Designing a Reusable Workflow Scheme30 minutes
  • Hands-On Learning: Workflow Evaluation and Recommendation for Healthcare IT10 minutes
  • Knowledge Check: Workflow Evaluation Principles10 minutes
  • Hands-On Learning: Design a Workflow for a Backend Project10 minutes
  • Knowledge Check: Principles of Reusable Design20 minutes

Ready to turn your best ideas into reality? This module, "Automate Jira: Sync and Prove ROI," teaches you to build a data-driven business case for any automation project. You'll learn to quantify financial benefits, like saved labor, estimate the Total Cost of Ownership (TCO), and calculate a formal Return on Investment (ROI). Using a real-world Jira scenario, you'll create a persuasive report to secure stakeholder buy-in. By the end, you'll have a repeatable framework to justify and champion high-value automation projects, proving their worth to any business leader.

What's included

3 videos3 readings3 assignments

3 videosTotal 20 minutes
  • The Real Cost of Doing Nothing6 minutes
  • What are TCO and ROI?7 minutes
  • How to Calculate ROI in a Spreadsheet?7 minutes
3 readingsTotal 26 minutes
  • The Two Sides of Value: Quantifying Benefits9 minutes
  • Deconstructing TCO: From Licenses to Maintenance9 minutes
  • The Human Factor: Forecasting User Adoption8 minutes
3 assignmentsTotal 60 minutes
  • Full ROI Business Case Report30 minutes
  • Hands-On Learning: Draft Cost-Benefit Analysis for Automating Time-Logging in Jira20 minutes
  • Knowledge Check: Core Concepts Quiz10 minutes

"Jira Automation and App Selection" is a beginner's module for IT professionals and project managers seeking to optimize their Jira instance. You'll learn to solve common bottlenecks by safely automating bulk updates using REST API calls in Postman. This module also teaches a structured due diligence process, enabling you to confidently evaluate and select the best third-party apps from the marketplace. Through hands-on, real-world scenarios, you will build a practical toolkit and learn to defend your technical and strategic decisions to stakeholders, unlocking Jira's full potential.

What's included

3 videos4 readings3 assignments

3 videosTotal 20 minutes
  • The Risk of Manual Updates: A Release Management Story7 minutes
  • The Million-Dollar Mismatch: When Good Apps Go Bad6 minutes
  • Anatomy of a Bulk Update API Call7 minutes
4 readingsTotal 28 minutes
  • Understanding the Jira REST API for Bulk Operations7 minutes
  • Framework for App Evaluation and Scorecards8 minutes
  • How-To Guide: Your First Bulk Update with Postman6 minutes
  • How-To Guide: Evaluating Apps in the Marketplace7 minutes
3 assignmentsTotal 40 minutes
  • The Automation and App Evaluation Toolkit30 minutes
  • Knowledge Check: API Concepts and Verification5 minutes
  • Knowledge Check: App Evaluation and Due Diligence5 minutes

Automations are failing, creating project delays and errors. In this hands-on project, you will act as a Jira administrator to restore order. You will analyze rule execution logs to perform a root-cause analysis of failing and redundant processes. Your goal is to debug, consolidate, and optimize the automation rules, delivering a complete optimization package including an analysis report, a cleaned rule set, and a tested change plan. By documenting before-and-after performance metrics, you will prove your ability to solve complex automation problems and deliver measurable ROI by improving efficiency and restoring system reliability.

What's included

2 readings1 assignment

2 readingsTotal 14 minutes
  • Why This Project Matters4 minutes
  • Your Project Blueprint: Requirements and Evaluation10 minutes
1 assignmentTotal 160 minutes
  • Project: Automation Debugging 160 minutes

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Frequently asked questions

In this course, Jira configuration and automation means shaping Jira so projects, workflows, boards, and rules reflect how a team actually works instead of relying on inconsistent defaults. The emphasis is on building reusable setups that improve visibility, enforce process gates, and keep administration manageable as work grows.

You would use Jira configuration and automation when teams need clearer project structure, fewer repetitive updates, or more consistent ways of handling work across projects. The course treats it as a practical administration skill for standardizing schemes, modeling team processes, and making boards and rules easier for stakeholders to follow.

It sits in the middle of a broader Jira operating process: after you understand how work should flow, but before you depend on reports, dashboards, or synchronized updates at scale. In the course, configuration creates the structure first, and automation helps keep that structure consistent while you analyze logs and bottlenecks over time.

Jira configuration and automation is about designing shared structures and repeatable rules, not just editing one project whenever something breaks. Manual, project-by-project changes may solve a local problem, but they usually make permissions, workflows, notifications, and visibility harder to keep consistent.

A basic familiarity with Jira and team workflows is helpful, but the course is beginner level and does not assume deep administration experience. What matters more is being able to follow process logic, compare setup choices, and troubleshoot changes carefully.

The main platform is Jira. The course mainly works through shared configuration schemes and no-code automation rules to show how Jira can be structured and maintained more consistently.

You practice setting up projects with shared schemes, designing workflows with custom statuses and process gates, configuring boards for clearer stakeholder views, and building or debugging automation rules. You also review workflow and rule behavior to spot bottlenecks, reduce redundant actions, and make Jira setups easier to reuse across teams.

Financial aid available,

¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.