Consultative Mastery and Negotiation in Complex Sales
Ends soon! Keep adding new skills with 10,000+ programs for $239 (usually $399). Save now.
Consultative Mastery and Negotiation in Complex Sales
This course is part of Sales Strategies: Mastering Complex Sales Specialization
Instructor: LearnQuest Network
Included with
Skills you'll gain
- Value Propositions
- Contract Negotiation
- Ethical Standards And Conduct
- Business Ethics
- Consultative Approaches
- AI Personalization
- Account Management
- Sales Management
- Sales Strategy
- Sales
- Stakeholder Engagement
- Account Strategy
- Negotiation
- Stakeholder Management
- Sales Pipelines
- Enterprise Sales
- Selling Techniques
- Price Negotiation
- Solution Selling
- Consultative Selling
Details to know
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 3 modules in this course
Advance beyond fundamentals and become a consultative sales leader capable of identifying deep needs, negotiating high-value deals, and sustaining performance across extended sales cycles. Discover the science behind effective solution tailoring, AI-driven selling, and strategic negotiation—equipping you to build strong customer advocacy and maximize revenue in Indian and US contexts.
To win and grow in modern B2B sales, you must be more than a supplier—you must be a trusted consultant and value creator. This module empowers you to master advanced consultative selling by uncovering deep buyer needs, tailoring precise solutions, and positioning your offering for clear competitive advantage. You’ll learn how to analyze complex buyer data, lead transformational conversations, and build proposals that drive action and long-term success. By sharpening your discovery and differentiation skills, you’ll deliver impact in every engagement and outpace the competition.
What's included
12 videos2 readings2 assignments
12 videos•Total 28 minutes
- New Video•3 minutes
- Advanced Consultative Selling Techniques - Introduction•1 minute
- Expert Insights: The Buying Cycle•3 minutes
- Uncovering True Buyer Pain Points•2 minutes
- Expert Insights: Insight Selling•3 minutes
- Personalizing Proposals with Impact Frameworks•2 minutes
- Advanced Questioning Techniques•2 minutes
- Crafting Differentiated Offerings•2 minutes
- Communicating Unique Value•2 minutes
- Building Long-Term Value Perception•2 minutes
- Expert Insights Unlocking Client Value•3 minutes
- Expert Insights: Core Sales Techniques and Customer Engagement•3 minutes
2 readings•Total 10 minutes
- Action Story: Uncovering the Real Problem Behind the Client’s Request•5 minutes
- Action Story: Winning the Deal with True Differentiation•5 minutes
2 assignments•Total 36 minutes
- Deep Needs Analysis•10 minutes
- Advanced Consultative Selling Techniques•26 minutes
Complex, high-stakes negotiations are a defining feature of modern sales leadership. In this module, you’ll master the skills to prepare, navigate, and win multi-party deals—balancing diverse interests, mitigating risk aversion, and upholding ethical standards even under pressure. You’ll practice managing objections with composure, deploying scenario planning for smarter concessions, and sustaining cross-cultural partnerships. With actionable tactics for procurement challenges and stakeholder alignment, you’ll develop the resilience, insight, and judgment needed to secure win-win outcomes and build lasting client relationships.
What's included
8 videos1 reading2 assignments
8 videos•Total 16 minutes
- Negotiating High-Stakes, Multi-Party Deals - Introduction•2 minutes
- Preparing for Negotiation•2 minutes
- Handling Escalations & Objections•2 minutes
- Emotional Intelligence in Cross-Cultural Negotiations•2 minutes
- Ethical Negotiation Standards•2 minutes
- Win/Loss Analysis for Better Negotiations•2 minutes
- Aligning Stakeholder Incentives•2 minutes
- Expert Insights: Why Procurement Is the Real Deal Closer•3 minutes
1 reading•Total 5 minutes
- Action Story: Turning a Standoff into a Strategic Win-Win•5 minutes
2 assignments•Total 36 minutes
- Collaborative Negotiation Tactics•10 minutes
- Negotiating High-Stakes, Multi-Party Deals•26 minutes
Long-term success in complex sales comes from more than just new wins—it’s about turning every client relationship into sustained growth. This module helps you transform pipeline obstacles into fuel for expansion and retention. You’ll master account segmentation, opportunity mapping, deal analysis, and post-sale strategies so you can adapt, innovate, and maximize customer lifetime value. Equip yourself to build agile pipelines, unlock new account opportunities, and sustain market leadership with strategic, data-driven account management.
What's included
7 videos1 reading2 assignments
7 videos•Total 12 minutes
- Pipeline Resilience and Strategic Account Management - Introduction•1 minute
- Account Segmentation for Cross- & Up-Selling•2 minutes
- Designing Custom Account Expansion Strategies•2 minutes
- Analyzing Lost Deals for Growth•2 minutes
- Post-Sale Engagement Strategies•2 minutes
- Measuring Customer Value with Business Reviews•2 minutes
- Referral Programs for Account Expansion•2 minutes
1 reading•Total 5 minutes
- Action Story: Finding Growth in the Accounts You Already Have•5 minutes
2 assignments•Total 36 minutes
- Strategic Account Growth Tactics•10 minutes
- Pipeline Resilience and Strategic Account Management•26 minutes
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
Offered by
Why people choose Coursera for their career
Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
More questions
Financial aid available,
¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.
