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⇱ Consultative Mastery and Negotiation in Complex Sales | Coursera


Consultative Mastery and Negotiation in Complex Sales

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Consultative Mastery and Negotiation in Complex Sales

Included with

Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
3 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
3 hours to complete
Flexible schedule
Learn at your own pace

Build your subject-matter expertise

This course is part of the Sales Strategies: Mastering Complex Sales Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 3 modules in this course

Advance beyond fundamentals and become a consultative sales leader capable of identifying deep needs, negotiating high-value deals, and sustaining performance across extended sales cycles. Discover the science behind effective solution tailoring, AI-driven selling, and strategic negotiation—equipping you to build strong customer advocacy and maximize revenue in Indian and US contexts.

To win and grow in modern B2B sales, you must be more than a supplier—you must be a trusted consultant and value creator. This module empowers you to master advanced consultative selling by uncovering deep buyer needs, tailoring precise solutions, and positioning your offering for clear competitive advantage. You’ll learn how to analyze complex buyer data, lead transformational conversations, and build proposals that drive action and long-term success. By sharpening your discovery and differentiation skills, you’ll deliver impact in every engagement and outpace the competition.

What's included

12 videos2 readings2 assignments

12 videosTotal 28 minutes
  • New Video3 minutes
  • Advanced Consultative Selling Techniques - Introduction1 minute
  • Expert Insights: The Buying Cycle3 minutes
  • Uncovering True Buyer Pain Points2 minutes
  • Expert Insights: Insight Selling3 minutes
  • Personalizing Proposals with Impact Frameworks2 minutes
  • Advanced Questioning Techniques2 minutes
  • Crafting Differentiated Offerings2 minutes
  • Communicating Unique Value2 minutes
  • Building Long-Term Value Perception2 minutes
  • Expert Insights Unlocking Client Value3 minutes
  • Expert Insights: Core Sales Techniques and Customer Engagement3 minutes
2 readingsTotal 10 minutes
  • Action Story: Uncovering the Real Problem Behind the Client’s Request5 minutes
  • Action Story: Winning the Deal with True Differentiation5 minutes
2 assignmentsTotal 36 minutes
  • Deep Needs Analysis10 minutes
  • Advanced Consultative Selling Techniques26 minutes

Complex, high-stakes negotiations are a defining feature of modern sales leadership. In this module, you’ll master the skills to prepare, navigate, and win multi-party deals—balancing diverse interests, mitigating risk aversion, and upholding ethical standards even under pressure. You’ll practice managing objections with composure, deploying scenario planning for smarter concessions, and sustaining cross-cultural partnerships. With actionable tactics for procurement challenges and stakeholder alignment, you’ll develop the resilience, insight, and judgment needed to secure win-win outcomes and build lasting client relationships.

What's included

8 videos1 reading2 assignments

8 videosTotal 16 minutes
  • Negotiating High-Stakes, Multi-Party Deals - Introduction2 minutes
  • Preparing for Negotiation2 minutes
  • Handling Escalations & Objections2 minutes
  • Emotional Intelligence in Cross-Cultural Negotiations2 minutes
  • Ethical Negotiation Standards2 minutes
  • Win/Loss Analysis for Better Negotiations2 minutes
  • Aligning Stakeholder Incentives2 minutes
  • Expert Insights: Why Procurement Is the Real Deal Closer3 minutes
1 readingTotal 5 minutes
  • Action Story: Turning a Standoff into a Strategic Win-Win5 minutes
2 assignmentsTotal 36 minutes
  • Collaborative Negotiation Tactics10 minutes
  • Negotiating High-Stakes, Multi-Party Deals26 minutes

Long-term success in complex sales comes from more than just new wins—it’s about turning every client relationship into sustained growth. This module helps you transform pipeline obstacles into fuel for expansion and retention. You’ll master account segmentation, opportunity mapping, deal analysis, and post-sale strategies so you can adapt, innovate, and maximize customer lifetime value. Equip yourself to build agile pipelines, unlock new account opportunities, and sustain market leadership with strategic, data-driven account management.

What's included

7 videos1 reading2 assignments

7 videosTotal 12 minutes
  • Pipeline Resilience and Strategic Account Management - Introduction1 minute
  • Account Segmentation for Cross- & Up-Selling2 minutes
  • Designing Custom Account Expansion Strategies2 minutes
  • Analyzing Lost Deals for Growth2 minutes
  • Post-Sale Engagement Strategies2 minutes
  • Measuring Customer Value with Business Reviews2 minutes
  • Referral Programs for Account Expansion2 minutes
1 readingTotal 5 minutes
  • Action Story: Finding Growth in the Accounts You Already Have5 minutes
2 assignmentsTotal 36 minutes
  • Strategic Account Growth Tactics10 minutes
  • Pipeline Resilience and Strategic Account Management26 minutes

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LearnQuest
208 Courses1,002,902 learners

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

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