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Generative AI for Advanced Collaboration in Teams and Outlook

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Generative AI for Advanced Collaboration in Teams and Outlook

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Gain insight into a topic and learn the fundamentals.
4.6

27 reviews

Beginner level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
4.6

27 reviews

Beginner level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • How to leverage Microsoft 365 Copilot to enhance communication and collaboration in Outlook and Teams.

  • Strategies for optimizing email management, meeting coordination, and conversation analysis with AI assistance.

  • Best practices for integrating Copilot into daily workflows to improve productivity and teamwork.

Details to know

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Assessments

27 assignments¹

AI Graded see disclaimer
Taught in English

Build your Business Essentials expertise

This course is part of the Microsoft 365 with Generative AI Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Microsoft

There are 5 modules in this course

This course is for professionals new to Microsoft 365 Copilot who want to build confidence using AI for communication and collaboration. No prior experience is needed, but you’ll need access to Microsoft 365 with Copilot enabled. A free 30-day trial is available via the course link.

You’ll learn how to use Copilot in Outlook and Teams to enhance communication and collaboration. This includes techniques for managing emails, organizing meetings, and analyzing conversations. The course also covers best practices and advanced tips to help you boost productivity with Copilot across Microsoft 365. By the end of the course, you'll be able to: • Manage emails effectively using Copilot in Outlook, including drafting, summarizing, and organizing. • Streamline meeting scheduling and agenda creation with Copilot's assistance. • Analyze and summarize conversations and meeting transcripts in Teams. • Apply advanced usage techniques and best practices for Copilot across Microsoft 365 applications. • Develop strategies to maximize productivity and efficiency using Copilot in various work scenarios. Start building your skills with hands-on, practical guidance.

In this module, you'll explore advanced email management techniques using Microsoft 365 Copilot in Outlook. You’ll learn how to draft clear and well-structured emails with the help of Copilot, making your communication more effective. Copilot will also assist you in summarizing long email threads, organizing your inbox, and prioritizing important messages. Plus, you’ll discover how to adjust the tone and style of your emails to suit different recipients and purposes. Through hands-on activities, you’ll gain practical skills in managing your inbox and boosting your productivity. By the end of this module, you’ll be able to use Copilot to streamline your email workflow, ensuring clear communication and efficient email management.

What's included

10 videos12 readings7 assignments

10 videosTotal 68 minutes
  • Introduction to efficient collaboration and communication with Copilot in Outlook and Teams4 minutes
  • Orientating Copilot in online applications7 minutes
  • Exploring Copilot right-hand interface8 minutes
  • Create email templates with Copilot7 minutes
  • Composing audience-specific emails with Copilot7 minutes
  • Extracting insights and summaries in emails with Copilot6 minutes
  • Walkthrough: Automating an application response step-by-step7 minutes
  • Creating rules in Copilot9 minutes
  • Summarizing email threads7 minutes
  • Walkthrough: Identifying appropriate inbox rules6 minutes
12 readingsTotal 135 minutes
  • Setting up Microsoft 36510 minutes
  • Microsoft 365 Copilot troubleshooting guide10 minutes
  • Course syllabus: Copilot for Advanced Collaboration in Teams and Outlook10 minutes
  • How to be successful in this course10 minutes
  • Course navigation: Enhanced image viewing10 minutes
  • Course navigation: Locating downloaded files10 minutes
  • Copilot Chat10 minutes
  • Activity: Exploring email-embedded Copilot30 minutes
  • Walkthrough: Email-embedded Copilot explained10 minutes
  • Copilot coaching on template responses10 minutes
  • Organizing meetings with Copilot10 minutes
  • Additional resources: Advanced email management with Copilot in Outlook5 minutes
7 assignmentsTotal 145 minutes
  • Activity: Activate Copilot in Outlook10 minutes
  • Knowledge check: Effective email communication with Copilot15 minutes
  • Activity: Create an automated application response30 minutes
  • Knowledge check: Email management and organization with Copilot15 minutes
  • Activity: Creating appropriate rules30 minutes
  • Knowledge check: Advanced email productivity with Copilot15 minutes
  • Module quiz: Advanced email management with Copilot in Outlook30 minutes

This module focuses on helping you leverage Microsoft 365 Copilot to enhance collaboration within Microsoft Teams. You will learn how to summarize and extract key points from Teams conversations, analyze meeting transcripts to identify action items and decisions, and use Copilot to improve real-time collaboration during Teams meetings. Additionally, the module covers effective project management within Teams using Copilot. Through hands-on activities, you will develop practical skills in conversation summarization, real-time collaboration, and project management, ensuring you can effectively utilize Copilot to improve team communication and productivity.

What's included

7 videos7 readings5 assignments

7 videosTotal 40 minutes
  • Summarizing a Teams chat5 minutes
  • Walkthrough: Working with applied steps5 minutes
  • Optimizing meeting preparation with Copilot6 minutes
  • Sentiment meaning analysis and topic tracking6 minutes
  • Streamlining recurring meetings with Copilot: Automation and control5 minutes
  • Task assignment and follow-up tracking6 minutes
  • Module summary: Enhancing collaboration in Microsoft Teams6 minutes
7 readingsTotal 65 minutes
  • Extract key insights with Copilot10 minutes
  • Effective techniques for interrogating transcripts10 minutes
  • Enhancing meeting productivity with Copilot10 minutes
  • Walkthrough: Gaining insights from a meeting10 minutes
  • Playing catch-up10 minutes
  • Walkthrough: Allocating tasks with Copilot10 minutes
  • Additional resources: Enhancing collaboration in Microsoft Teams5 minutes
5 assignmentsTotal 105 minutes
  • Knowledge check: Conversation summarization15 minutes
  • Knowledge check: Real-time collaboration with Copilot in Teams15 minutes
  • Activity: Allocating tasks30 minutes
  • Knowledge check: Project management in Teams15 minutes
  • Module quiz: Enhancing collaboration in Microsoft Teams30 minutes

This module focuses on enhancing your meeting management through the effective use of Microsoft 365 Copilot. You will learn how to schedule meetings efficiently using natural language prompts, generate comprehensive agendas tailored to specific meeting types, and create effective meeting notes and action item lists. The module also covers AI-assisted preparation and follow-up to help facilitate better meeting outcomes. Through hands-on activities, you will develop practical skills in leveraging Copilot for intelligent meeting scheduling, real-time facilitation, and continuous improvement of meeting processes. By the end of this module, you will be equipped to streamline your meeting management practices, ensuring productive and well-organized meetings.

What's included

7 videos6 readings4 assignments

7 videosTotal 41 minutes
  • Enhancing meeting productivity with Copilot and Microsoft Teams6 minutes
  • Enhancing team collaboration with Copilot’s AI insights6 minutes
  • Walkthrough: A collaborative edit6 minutes
  • AI assisted meeting preparation6 minutes
  • Evaluating meeting minutes from Teams5 minutes
  • Enhancing post-meeting productivity with Copilot in Teams6 minutes
  • Module summary: Meeting follow-up and continuous improvement6 minutes
6 readingsTotal 55 minutes
  • Real-time collaboration with SharePoint and Copilot10 minutes
  • Utilizing AI for note-taking and assigning tasks10 minutes
  • Further planning with Copilot and the Whiteboard10 minutes
  • Advanced analysis of meetings with Copilot in Stream10 minutes
  • Walkthrough: Extracting insights from past meetings10 minutes
  • Additional resources: Meeting follow-up and continuous improvement5 minutes
4 assignmentsTotal 75 minutes
  • Knowledge check: Intelligent meetings with Copilot and Teams15 minutes
  • Knowledge check: AI-assisted meeting facilitation and note-taking15 minutes
  • Knowledge check: Meeting follow-up and continuous improvement15 minutes
  • Module quiz: Meeting follow-up and continuous improvement30 minutes

This module provides an in-depth exploration of advanced strategies and best practices for utilizing Microsoft 365 Copilot effectively. You will learn how to maximize Copilot's capabilities across various Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams. The module covers how to create and refine highly effective prompts, integrate Copilot seamlessly into your daily workflows, and troubleshoot common issues to optimize performance. Through hands-on activities, you will develop practical skills in applying advanced Copilot features, crafting tailored prompts for diverse scenarios, and enhancing productivity by incorporating Copilot into your routine tasks. By the end of the module, you will be equipped with the knowledge and tools to leverage Copilot for improved efficiency and performance in your professional setting.

What's included

8 videos6 readings5 assignments

8 videosTotal 60 minutes
  • Exploring prompt patterns for effective AI responses7 minutes
  • Exploring Microsoft Copilot prompt gallery8 minutes
  • Prompt optimization techniques7 minutes
  • New Prompt optimization techniques7 minutes
  • Limitations of prompting9 minutes
  • Addressing the challenges of AI use8 minutes
  • Addressing prompting risks and misuses8 minutes
  • Module summary: Best practices and advanced techniques for Copilot6 minutes
6 readingsTotal 55 minutes
  • Persona prompting10 minutes
  • Walkthrough: Apply variations on a theme10 minutes
  • Generated knowledge prompting10 minutes
  • Walkthrough: Prompting in action10 minutes
  • Best practices for ethical AI deployment and usage10 minutes
  • Additional resources: Best practices and advanced techniques for Copilot5 minutes
5 assignmentsTotal 105 minutes
  • Activity: Create two variations on one theme30 minutes
  • Knowledge check: Advanced Copilot strategies15 minutes
  • Knowledge check: Mastering prompt engineering15 minutes
  • Knowledge check: Troubleshooting and performance optimization15 minutes
  • Module quiz: Best practices and advanced techniques for Copilot30 minutes

In this module, you’ll enhance your content creation and formatting skills using Copilot in Word, Teams, and Outlook. You will start by creating a proposal outline using advanced prompting techniques. Then, you'll collaborate with others using Teams and Outlook to develop this proposal further. You’ll be placed in a real-life scenario where you’ll analyze and work through the provided information with the tools and skills you’ve learned. The goal is to successfully create and complete a proposal for a new product.

What's included

2 videos6 readings6 assignments1 plugin

2 videosTotal 11 minutes
  • Course recap: Copilot for advanced collaboration in Teams and Outlook 7 minutes
  • Congratulations4 minutes
6 readingsTotal 80 minutes
  • About the final project30 minutes
  • About the final assessment10 minutes
  • Coursera community10 minutes
  • Showcase your skills10 minutes
  • Crafting a resume and preparing for interviews10 minutes
  • Networking and career development with Microsoft 365 Copilot10 minutes
6 assignmentsTotal 140 minutes
  • Step 1: Build documents using prompt patterns10 minutes
  • Step 2: Create an outline for a product10 minutes
  • Step 3: Schedule and hold a project review meeting10 minutes
  • Step 4: Analyze communications and extract insights10 minutes
  • Step 5: Draft a final project proposal10 minutes
  • Course quiz: Copilot for advanced collaboration in Teams and Outlook 90 minutes
1 pluginTotal 30 minutes
  • Exemplar: Comprehensive project management with Copilot30 minutes

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CA
·

Reviewed on Oct 22, 2025

The course was informative and insightful. It helped provide a much-needed knowledge refresh on the applications I use while incorporating the latest new developments on Generative AI.

Frequently asked questions

This course is part of a professional certification program designed for people who use Microsoft 365 in their daily work or personal tasks and want to boost their productivity with the power of AI tools like Copilot. If you're an office worker, manager, business analyst content creator, or someone looking to improve your document creation, data analysis, and collaboration skills, this course is for you. Whether you're enhancing your career or streamlining your projects, you'll find that with basic Microsoft 365 knowledge, you can optimize your workflows and become more efficient.

Basic proficiency in Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, and Teams is required. It is necessary to have access to Microsoft 365 with Copilot enabled, although no prior experience with Copilot is needed.

This program, designed by industry experts, helps individuals who regularly use Microsoft 365 applications in their work boost productivity with AI-assisted tools like Copilot. Ideal for office workers, managers, knowledge workers, project managers, business analysts, and content creators, it equips you with the skills to streamline workflows, enhance document creation, and improve collaboration across various industries. Upon completion, you will earn a professional certificate that demonstrates your expertise and boosts your career potential.

Whether you’re looking to start a new career or advance in your current one, Professional Certificates help you become job-ready. Apply your new skills through hands-on projects that showcase your expertise to potential employers, and earn a career credential to open new opportunities.

With Microsoft 365 Copilot skills, you can pursue roles such as administrative assistant, project manager, business analyst, content creator, and other positions that require proficiency in Microsoft 365 applications and AI tools.

This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.

We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a practice exam that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Financial aid available,

¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.