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⇱ Customer Experience and Client Servicing | Coursera

Customer Experience and Client Servicing

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Customer Experience and Client Servicing

Instructor: EDUCBA

Included with

Gain insight into a topic and learn the fundamentals.
6 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
6 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply client servicing techniques to build strong customer relationships and improve satisfaction.

  • Manage customer expectations, complaints, and service interactions using effective communication skills.

  • Develop retention strategies that enhance customer loyalty and support business growth.

Details to know

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Recently updated!

June 2026

Assessments

9 assignments

Taught in English

There are 3 modules in this course

Master client servicing skills to build lasting customer relationships and drive business success. Learn how to deliver exceptional customer experiences across industries.

This course is designed to help you understand the fundamentals of client servicing, develop strong communication skills, and handle real-world customer scenarios with confidence. You will explore how customer expectations vary, how to manage complaints effectively, and how to build long-term loyalty through excellent service. Through practical insights, storytelling, and industry-specific examples, you will learn how to differentiate your service approach and create meaningful customer experiences. The course also covers internal customer dynamics, financial impact of service, and strategies for retention. By the end of this course, you will be able to apply client servicing techniques across industries, enhance customer satisfaction, and strengthen your professional capabilities in customer-facing roles.

Build a strong foundation in client servicing by understanding its importance, customer types, and how service quality influences customer perception and business success.

What's included

5 videos3 assignments

5 videos•Total 37 minutes
  • Definition•10 minutes
  • Importance Of Client Servicing•9 minutes
  • Differentiating With Client Servicing•6 minutes
  • Short Story•4 minutes
  • Types Of Customers•10 minutes
3 assignments•Total 50 minutes
  • Foundations of Client Servicing•30 minutes
  • Understanding Client Servicing Basics•10 minutes
  • Creating Value Through Service•10 minutes

Explore customer dynamics, internal service roles, complaint handling, and strategies to improve customer retention and financial outcomes.

What's included

5 videos3 assignments

5 videos•Total 42 minutes
  • Internal Customers•5 minutes
  • Qualities Of Customer Service Executive•7 minutes
  • Financial Impact Of Customer Service•8 minutes
  • Customer Retention•11 minutes
  • Customer Complaints•10 minutes
3 assignments•Total 50 minutes
  • Customer Dynamics & Service Excellence•30 minutes
  • Knowing Your Customers Inside-Out•10 minutes
  • Business Impact of Customer Service•10 minutes

Apply client servicing principles across industries and learn advanced techniques to deliver exceptional service, build trust, and enhance customer experience.

What's included

4 videos3 assignments

4 videos•Total 26 minutes
  • Industry Types & Customer Service•6 minutes
  • Industry- Pharma, Automobile and Telecom•6 minutes
  • Delivering Exceptional Client Service•8 minutes
  • Refund Policy & Testimonials•6 minutes
3 assignments•Total 50 minutes
  • Industry Applications & Advanced Practices•30 minutes
  • Client Servicing Across Industries•10 minutes
  • Delivering Outstanding Client Experiences•10 minutes

Instructor

EDUCBA
1,640 Courses•336,724 learners

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,