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Dell Technologies Closing the Deal

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Dell Technologies Closing the Deal

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Build your Cloud Computing expertise

This course is part of the Dell Technologies IT Sales Representative Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Dell

There are 4 modules in this course

This course is designed to develop your ability to communicate and deliver business value through effective sales techniques. This course will teach you to articulate how proposed solutions provide business value, evaluate the relationship between value propositions and buyer motivations, and identify the four key components of a value proposition. You will learn the skills to create and deliver compelling presentations that effectively communicate value propositions and address customer needs.

Throughout the course, you will apply key influencing techniques to engage clients, build rapport, and persuade decision-makers during sales discussions. Essential negotiation skills will be demonstrated, enabling you to navigate client discussions confidently. You will identify common types of customer objections and use a three-step approach (acknowledge, understand, respond) to address customer issues effectively. Additionally, the course will cover best practices for creating resumes and participating in interviews, ensuring you are well-prepared to obtain a job in sales. By the end of this course, you will be able to: Identify the four key components of a value proposition​ Evaluate the relationship between value propositions and buyer motivations​ Communicate the ways that a proposed solution will deliver business value Demonstrate essential negotiation skills to navigate discussions with clients confidently Apply key influencing techniques to engage clients, build rapport, and persuade decision-makers during sales discussions Create and deliver compelling presentations that effectively communicate value propositions and address customer needs Use three step approach (acknowledge, understand, respond) to address customer issues Identify common types of customer objections Identify best practices for creating resumes Identify best practices for keeping control of the call Build and deliver a value proposition as a way to secure customer commitment

This module empowers learners to effectively communicate how a proposed solution delivers business value. Participants will evaluate the relationship between value propositions and buyer motivations, gaining insights into what drives purchasing decisions. Additionally, learners will identify the four key components of a value proposition, enabling them to craft compelling and persuasive messages.

What's included

4 videos5 readings2 assignments1 discussion prompt

4 videosβ€’Total 19 minutes
  • Value Propositionsβ€’5 minutes
  • Selling Business Valueβ€’7 minutes
  • Selling the Value of the Dell Technologies Advantageβ€’3 minutes
  • Dell Technologies Advantageβ€’4 minutes
5 readingsβ€’Total 45 minutes
  • Welcomeβ€’10 minutes
  • Course Syllabus: Closing the Dealβ€’10 minutes
  • Value Proposition Examplesβ€’10 minutes
  • Three Keys of Value-Based Sellingβ€’5 minutes
  • Recapβ€’10 minutes
2 assignmentsβ€’Total 60 minutes
  • Showing the Value Assessmentβ€’30 minutes
  • Building a Business Value Pitchβ€’30 minutes
1 discussion promptβ€’Total 10 minutes
  • Value Propositionsβ€’10 minutes

This module equips learners with the skills to create and deliver compelling presentations that effectively communicate value propositions and address customer needs. Participants will master key influencing techniques to engage clients, build rapport, and persuade decision-makers during sales discussions. Additionally, learners will acquire essential negotiation skills to confidently navigate discussions with clients, ensuring successful outcomes. This comprehensive module is designed to enhance communication, influence, and negotiation capabilities in a professional setting.

What's included

6 videos7 readings1 assignment

6 videosβ€’Total 26 minutes
  • Crafting and Delivering Compelling Presentationsβ€’5 minutes
  • Bringing Your Message to Lifeβ€’4 minutes
  • Techniques for Influencing Othersβ€’3 minutes
  • Ethical Principles of Influence in Salesβ€’5 minutes
  • Negotiation Strategies for Sales Professionalsβ€’4 minutes
  • Navigating the Negotiation Dialogue: Process and Tacticsβ€’4 minutes
7 readingsβ€’Total 70 minutes
  • Presentations That Communicate Valueβ€’10 minutes
  • Delivering Presentations Drive Engagementβ€’10 minutes
  • The Foundation of Influential Sales Conversationsβ€’10 minutes
  • Strategic Influence in Sales Discussionsβ€’10 minutes
  • Essential Negotiation Skills for Confident Client Conversationsβ€’10 minutes
  • Influencing Outcomes with Confidence and Precisionβ€’10 minutes
  • Recapβ€’10 minutes
1 assignmentβ€’Total 45 minutes
  • Presentations, Influencing and Negotiation Assessmentβ€’45 minutes

While everyone wants their customer interactions to go smoothly, you will inevitably run into some sort of conflict as a seller. This week’s lessons are designed to give you strategies for dealing with difficult customer interactions. We’ll cover ways to address general customer dissatisfaction, along with handling objections during the sales process.

What's included

4 videos4 readings3 assignments3 discussion prompts

4 videosβ€’Total 37 minutes
  • Handling Customer Dissatisfactionβ€’6 minutes
  • Objection Handlingβ€’9 minutes
  • Keeping Control of the Callβ€’10 minutes
  • Gaining Commitmentβ€’12 minutes
4 readingsβ€’Total 45 minutes
  • A Guide to Handling Difficult Customersβ€’10 minutes
  • Common Sales Objectionsβ€’10 minutes
  • How to Close a Saleβ€’15 minutes
  • Recapβ€’10 minutes
3 assignmentsβ€’Total 50 minutes
  • Objection Handling Assessmentβ€’30 minutes
  • Dissatisfied Customer Scenarioβ€’10 minutes
  • Objection Handling Quizβ€’10 minutes
3 discussion promptsβ€’Total 40 minutes
  • Responding to Objectionsβ€’15 minutes
  • Controlling a Callβ€’10 minutes
  • Types of Closing Approachesβ€’15 minutes

This week you will learn about closing the deal. You’ll learn about tips for controlling the call and various ways to secure commitments from your customers. You’ll be able to leverage the skills and knowledge you have gained throughout the program to complete the sale.

What's included

8 videos2 readings2 assignments

8 videosβ€’Total 28 minutes
  • Common Interview Strategiesβ€’7 minutes
  • Resume Advice from Hiring Mangersβ€’3 minutes
  • Resume Advice from a Sales Directorβ€’3 minutes
  • Interviewing Advice: Preparationβ€’3 minutes
  • Interviewing Advice: How to Stand Outβ€’6 minutes
  • Interviewing Strategies from ISRsβ€’4 minutes
  • The STAR Methodβ€’3 minutes
  • Post-Interview Adviceβ€’1 minute
2 readingsβ€’Total 20 minutes
  • Informational Interview Questionsβ€’10 minutes
  • Course Summaryβ€’10 minutes
2 assignmentsβ€’Total 90 minutes
  • Closing the Deal Assessmentβ€’60 minutes
  • Elevator Pitchβ€’30 minutes

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Instructor

Dell
12 Coursesβ€’8,982 learners

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