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⇱ Effective Communication Strategies & Skills | Coursera


Effective Communication Strategies & Skills

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Effective Communication Strategies & Skills

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Structure emails, updates, and proposals so the key message is clear and easy to act on

  • Influence stakeholders, handle feedback and conflict, and communicate more effectively under pressure

  • Adapt your communication across differences and advocate for your role, scope, and compensation more confidently

Details to know

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Add to your LinkedIn profile

Recently updated!

April 2026

Assessments

8 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Career Effectiveness: Balance, Networking & Collaboration Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

In this course, you will learn how to structure clear messages, influence stakeholders without formal authority, handle feedback and conflict more effectively, communicate under pressure, and advocate for yourself in conversations about role, scope, and compensation. You will build practical communication skills you can use in everyday work, from writing sharper emails and decision-oriented updates to navigating difficult conversations and cross-functional alignment.

What makes this course unique is its focus on communication as a real workplace operating skill, not just a soft skill in theory. Instead of staying abstract, the course gives you practical frameworks you can apply immediately: executive summaries, story arcs, stakeholder mapping, feedback models, conflict de-escalation tools, negotiation structures, and personal communication habits you can actually practice. It also connects communication across a wide range of situations, including meetings, async work, high-stress moments, cross-cultural collaboration, neurodiversity awareness, and self-advocacy. Whether you lead projects, collaborate across teams, or want to communicate with more clarity and confidence, this course gives you a practical system for doing it better.

What's included

3 videos9 readings2 assignments

3 videosβ€’Total 19 minutes
  • Executive Summaries & the Pyramid Principleβ€’6 minutes
  • Framing & Story Arcs for Everyday Communicationβ€’6 minutes
  • Designing Effective Messages for Meetings & Asyncβ€’6 minutes
9 readingsβ€’Total 190 minutes
  • Example Pack: 15 Before-and-After Rewrites of Weak Updatesβ€’15 minutes
  • Template Pack: Executive Summary Starters for Common Work Situationsβ€’15 minutes
  • Deepening your answer-first communication skillsβ€’35 minutes
  • Example Pack: 15 Messages Rewritten with Better Framingβ€’15 minutes
  • Worksheet: Story Arc Builder for Work Messagesβ€’15 minutes
  • Exploring framing and story arcs in workplace communicationβ€’35 minutes
  • What Actually Belongs in Async vs What Should Be a Meetingβ€’10 minutes
  • Worksheet: Meeting Agenda That Drives Decisions β€’10 minutes
  • Sharpening your async and meeting message designβ€’40 minutes
2 assignmentsβ€’Total 90 minutes
  • Structuring a High-Stakes Project Updateβ€’60 minutes
  • Module 1 Knowledge Checkβ€’30 minutes

What's included

3 videos6 readings2 assignments

3 videosβ€’Total 18 minutes
  • Influence Without Authorityβ€’6 minutes
  • Stakeholder Mapping & Tailoring Your Messageβ€’6 minutes
  • Communicating for Decisions (Not Endless Discussion)β€’6 minutes
6 readingsβ€’Total 180 minutes
  • Weak vs. Strong Influence Languageβ€’10 minutes
  • Building influence when you’re not the bossβ€’40 minutes
  • One Initiative, Five Different Stakeholder Messagesβ€’15 minutes
  • Strengthening your stakeholder mapping and message tailoringβ€’45 minutes
  • Worksheet: Decision Communication Builderβ€’30 minutes
  • Moving from discussion to clear, documented decisionsβ€’40 minutes
2 assignmentsβ€’Total 90 minutes
  • Influence and Stakeholder Decision-Making Scenarioβ€’60 minutes
  • Module 2 Knowledge Checkβ€’30 minutes

What's included

2 videos6 readings2 assignments

2 videosβ€’Total 15 minutes
  • Feedback Models You Can Actually Useβ€’7 minutes
  • Conflict De-escalation & Difficult Conversationsβ€’7 minutes
6 readingsβ€’Total 150 minutes
  • Examples: Vague Feedback vs. SBI/AID Rewritesβ€’15 minutes
  • Deepening your feedback skills with practical models and examplesβ€’40 minutes
  • Conflict Patterns and Early Warning Signsβ€’10 minutes
  • Strengthening your conflict de-escalation and difficult-conversation skillsβ€’40 minutes
  • Why Stress Distorts Communication More Than We Realizeβ€’10 minutes
  • Staying clear, brief, and calm when the pressure is onβ€’35 minutes
2 assignmentsβ€’Total 90 minutes
  • Applying Feedback and High-Stress Communication in a Workplace Scenarioβ€’60 minutes
  • Module 3 Knowledge Checkβ€’30 minutes

What's included

3 videos6 readings2 assignments

3 videosβ€’Total 21 minutes
  • Communication Across Cultures & Neurodiversityβ€’9 minutes
  • Negotiating Role, Scope & Compensationβ€’6 minutes
  • Putting It All Together β€” Personal Communication Playbookβ€’7 minutes
6 readingsβ€’Total 215 minutes
  • Examples List: Ambiguous Messages vs Inclusive Rewritesβ€’15 minutes
  • Adapting communication across cultures and neurodiverse teamsβ€’50 minutes
  • Worksheet: Pushback Response Plannerβ€’30 minutes
  • Making the case for role, scope, and compensation growthβ€’45 minutes
  • Case Study: One Professional, Three Communication Breakdowns, One Better Playbookβ€’15 minutes
  • Building your personal communication playbookβ€’60 minutes
2 assignmentsβ€’Total 90 minutes
  • Communicating Across Differences and Advocating for Your Roleβ€’60 minutes
  • Module 4 Knowledge Checkβ€’30 minutes

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Instructor

PracticalGrowth
20 Coursesβ€’902 learners

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