In this course, you'll develop the professional skills CNAs need to care for people with intellectual and developmental disabilities and mental health conditions. You'll meet Helen, who lives with bipolar disorder and HIV, and Michelle, who lives with a developmental disability. Through their stories, you'll learn effective communication strategies, power skills like active listening and empathy, and how to provide meaningful support while maintaining your own well-being. By the end, you'll understand what it takes to be not just a skilled CNA, but a truly professional and compassionate one. Let's get started.

This module builds your communication and interpersonal skills—the essential abilities CNAs need to connect meaningfully with diverse patient populations. You'll learn strategies for building rapport, understanding each person's unique needs, and providing compassionate, person-centered care that respects individual preferences and experiences.

This module follows Michelle, who lives with a developmental disability. Through her story, you'll see how Marissa and other CNAs provide specialized care, build trust, and use de-escalation techniques when challenging behaviors arise. You'll also learn why people with developmental disabilities can be especially vulnerable to abuse and neglect, how to recognize warning signs, and understand your critical responsibility to observe and report concerns.

This project aims to provide you with practical experience in researching and evaluating local employment opportunities as a CNA.