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⇱ Foundations of Sales Psychology and Buyer Behavior | Coursera


Foundations of Sales Psychology and Buyer Behavior

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Foundations of Sales Psychology and Buyer Behavior

Included with

Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace

Build your subject-matter expertise

This course is part of the The Science of Sales: Behavioral Insights and Psychology Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 3 modules in this course

Unlock the profound science of successful selling by exploring the psychological drivers that shape every buyer’s journey. This course equips you with the tools to decode motivation, influence choice, and build strategic rapport across cultures. Gain actionable methods to stand out in crowded markets, utilizing emotional intelligence, trust-building, and tailored messaging to drive better outcomes. By connecting modern research with regional insights, you’ll be ready to sell in India, the USA, or a multicultural team.

Unlock the hidden drivers behind every sales decision with the science of buyer psychology. In this module, you’ll master how cognitive and emotional processes shape purchasing—from snap judgments to careful comparisons. Using industry-proven frameworks and actionable tools, you’ll decode what truly motivates your customers, learn to customize your approach for each decision style, and boost your influence in today’s demanding sales landscape. Whether selling across India or the multicultural US market, these insights will help you connect with buyers, adapt to shifting buyer expectations, and accelerate your sales success.

What's included

10 videos1 reading3 assignments

10 videosTotal 18 minutes
  • Welcome to Sales Psychology and Buyer Behavior3 minutes
  • The Foundations of Buyer Psychology1 minute
  • Identify key purchasing biases with customer analysis.2 minutes
  • Map sales messaging to buyer mental models.2 minutes
  • Adapt influence strategies to minimize buyer risk aversion.2 minutes
  • Uncover pain points using behavior-mapping techniques.2 minutes
  • Expert Insights-3 Qs to Become a Strategic Sales Leader1 minute
  • Activate urgency through emotional and logical triggers.1 minute
  • Customizing calls-to-action for personal and cultural motivators.2 minutes
  • From Psychology to Trust-Building2 minutes
1 readingTotal 5 minutes
  • Action Story: Seeing Beyond the Buyer’s Bias5 minutes
3 assignmentsTotal 42 minutes
  • Cognitive Biases in Sales10 minutes
  • Motivation and Behavioral Triggers6 minutes
  • The Foundations of Buyer Psychology26 minutes

Trust is the new currency in sales. This module unlocks the core strategies and communication techniques required to build and maintain trust with today’s diverse, digital-first clients. Master the art of empathy, strategic storytelling, and persuasive dialogue across cultures and platforms. Learn how to foster authentic relationships, translate complex offerings for any audience, and ethically leverage social proof and authority to drive results. With actionable frameworks and real-world best practices, you’ll become the trusted advisor your buyers need—and a sales professional who stands out in any market.

What's included

7 videos1 reading2 assignments

7 videosTotal 12 minutes
  • Building Trust and Effective Communication1 minute
  • Developing active listening routines for customer insight.2 minutes
  • Building rapport with culturally-attuned micro-behaviors.2 minutes
  • Harnessing prospect feedback for trust-based follow-up.1 minute
  • Crafting persuasive narratives to engage diverse stakeholders.1 minute
  • Translating technical or complex offerings using relatable analogies.1 minute
  • Leveraging social proof, authority, and testimonials for influence.2 minutes
1 readingTotal 5 minutes
  • Action Story: Building Trust in a Distracted World5 minutes
2 assignmentsTotal 36 minutes
  • Empathy and Rapport-Building10 minutes
  • Building Trust and Effective Communication26 minutes

Today’s top sales professionals don’t just sell—they consult, adapt, and partner with every buyer. In this module, you’ll master the consultative frameworks and adaptive selling strategies needed to win in complex, multicultural, and dynamic markets. Learn advanced needs analysis, cross-regional techniques, and how to navigate the realities of modern multi-stakeholder sales. You’ll discover how to qualify opportunities faster, customize your approach for global and hybrid environments, and embed proven behavioral tools for consistent success. Get ready to transform every sales interaction—no matter the client, context, or challenge.

What's included

11 videos1 reading2 assignments

11 videosTotal 23 minutes
  • Consultative Selling and Adaptation1 minute
  • Expert Insights: Foundations of Sales Success3 minutes
  • Using advanced questioning to uncover deeper buyer needs.2 minutes
  • Expert Insights: The Buying Cycle3 minutes
  • Qualifying opportunities with SPIN/Challenger approaches.2 minutes
  • Adjusting pitch cadence for client decision cycles.2 minutes
  • Modifying selling styles for cross-regional and hybrid selling.2 minutes
  • Navigating procurement, gatekeepers, and multi-stakeholder sales.2 minutes
  • Embedding behavioral assessments (e.g., DISC) into everyday selling.2 minutes
  • From Trust to Sales Strategies2 minutes
  • Expert Insights Unlocking Client Value3 minutes
1 readingTotal 5 minutes
  • Action Story: Asking the Right Questions at the Right Time5 minutes
2 assignmentsTotal 36 minutes
  • Discovery and Needs Analysis10 minutes
  • Consultative Selling and Adaptation26 minutes

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Instructor

LearnQuest
208 Courses1,002,902 learners

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

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