Foundations of Sales Psychology and Buyer Behavior
Ends soon! Keep adding new skills with 10,000+ programs for $239 (usually $399). Save now.
Foundations of Sales Psychology and Buyer Behavior
This course is part of The Science of Sales: Behavioral Insights and Psychology Specialization
Instructor: LearnQuest Network
Included with
Recommended experience
Recommended experience
Skills you'll gain
- Trustworthiness
- Customer Relationship Building
- Motivational Skills
- Consultative Selling
- Empathy
- Sales Strategy
- Customer Insights
- Communication
- Consumer Behaviour
- Rapport Building
- Target Audience
- General Sales Practices
- Marketing Psychology
- Decision Making
- Selling Techniques
- Needs Assessment
- Persuasive Communication
- Sales
- Relationship Building
- Communication Strategies
Details to know
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 3 modules in this course
Unlock the profound science of successful selling by exploring the psychological drivers that shape every buyer’s journey. This course equips you with the tools to decode motivation, influence choice, and build strategic rapport across cultures. Gain actionable methods to stand out in crowded markets, utilizing emotional intelligence, trust-building, and tailored messaging to drive better outcomes. By connecting modern research with regional insights, you’ll be ready to sell in India, the USA, or a multicultural team.
Unlock the hidden drivers behind every sales decision with the science of buyer psychology. In this module, you’ll master how cognitive and emotional processes shape purchasing—from snap judgments to careful comparisons. Using industry-proven frameworks and actionable tools, you’ll decode what truly motivates your customers, learn to customize your approach for each decision style, and boost your influence in today’s demanding sales landscape. Whether selling across India or the multicultural US market, these insights will help you connect with buyers, adapt to shifting buyer expectations, and accelerate your sales success.
What's included
10 videos1 reading3 assignments
10 videos•Total 18 minutes
- Welcome to Sales Psychology and Buyer Behavior•3 minutes
- The Foundations of Buyer Psychology•1 minute
- Identify key purchasing biases with customer analysis.•2 minutes
- Map sales messaging to buyer mental models.•2 minutes
- Adapt influence strategies to minimize buyer risk aversion.•2 minutes
- Uncover pain points using behavior-mapping techniques.•2 minutes
- Expert Insights-3 Qs to Become a Strategic Sales Leader•1 minute
- Activate urgency through emotional and logical triggers.•1 minute
- Customizing calls-to-action for personal and cultural motivators.•2 minutes
- From Psychology to Trust-Building•2 minutes
1 reading•Total 5 minutes
- Action Story: Seeing Beyond the Buyer’s Bias•5 minutes
3 assignments•Total 42 minutes
- Cognitive Biases in Sales•10 minutes
- Motivation and Behavioral Triggers•6 minutes
- The Foundations of Buyer Psychology•26 minutes
Trust is the new currency in sales. This module unlocks the core strategies and communication techniques required to build and maintain trust with today’s diverse, digital-first clients. Master the art of empathy, strategic storytelling, and persuasive dialogue across cultures and platforms. Learn how to foster authentic relationships, translate complex offerings for any audience, and ethically leverage social proof and authority to drive results. With actionable frameworks and real-world best practices, you’ll become the trusted advisor your buyers need—and a sales professional who stands out in any market.
What's included
7 videos1 reading2 assignments
7 videos•Total 12 minutes
- Building Trust and Effective Communication•1 minute
- Developing active listening routines for customer insight.•2 minutes
- Building rapport with culturally-attuned micro-behaviors.•2 minutes
- Harnessing prospect feedback for trust-based follow-up.•1 minute
- Crafting persuasive narratives to engage diverse stakeholders.•1 minute
- Translating technical or complex offerings using relatable analogies.•1 minute
- Leveraging social proof, authority, and testimonials for influence.•2 minutes
1 reading•Total 5 minutes
- Action Story: Building Trust in a Distracted World•5 minutes
2 assignments•Total 36 minutes
- Empathy and Rapport-Building•10 minutes
- Building Trust and Effective Communication•26 minutes
Today’s top sales professionals don’t just sell—they consult, adapt, and partner with every buyer. In this module, you’ll master the consultative frameworks and adaptive selling strategies needed to win in complex, multicultural, and dynamic markets. Learn advanced needs analysis, cross-regional techniques, and how to navigate the realities of modern multi-stakeholder sales. You’ll discover how to qualify opportunities faster, customize your approach for global and hybrid environments, and embed proven behavioral tools for consistent success. Get ready to transform every sales interaction—no matter the client, context, or challenge.
What's included
11 videos1 reading2 assignments
11 videos•Total 23 minutes
- Consultative Selling and Adaptation•1 minute
- Expert Insights: Foundations of Sales Success•3 minutes
- Using advanced questioning to uncover deeper buyer needs.•2 minutes
- Expert Insights: The Buying Cycle•3 minutes
- Qualifying opportunities with SPIN/Challenger approaches.•2 minutes
- Adjusting pitch cadence for client decision cycles.•2 minutes
- Modifying selling styles for cross-regional and hybrid selling.•2 minutes
- Navigating procurement, gatekeepers, and multi-stakeholder sales.•2 minutes
- Embedding behavioral assessments (e.g., DISC) into everyday selling.•2 minutes
- From Trust to Sales Strategies•2 minutes
- Expert Insights Unlocking Client Value•3 minutes
1 reading•Total 5 minutes
- Action Story: Asking the Right Questions at the Right Time•5 minutes
2 assignments•Total 36 minutes
- Discovery and Needs Analysis•10 minutes
- Consultative Selling and Adaptation•26 minutes
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
Offered by
Explore more from Business Essentials
Specialization
Status: Free TrialCategory: Credit offeredCourse
Category: PreviewCategory: Credit offeredCourse
Status: Free TrialCategory: Credit offered- L
LearnQuest
Course
Status: Free TrialCategory: Credit offered
Why people choose Coursera for their career
Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
More questions
Financial aid available,
¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.
