Information Technology (IT) Fundamentals for Everyone
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Information Technology (IT) Fundamentals for Everyone
This course is part of multiple programs.
Instructor: IBM Skills Network Team
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What you'll learn
Define operating systems, computer components, programming concepts, databases, and explain the differences between commercial and open software
Summarize the importance of computer networks, including wired and wireless connections; explore network resources and storage types in MS Windows
Describe how to protect against security threats, address public browsing security concerns, and list password management best practices
List the benefits of cloud computing, describe the cloud infrastructure layer, virtual machines, and summarize features of ticketing systems
Skills you'll gain
- Package and Software Management
- Hardware Troubleshooting
- Cloud Computing Architecture
- Computer Security Awareness Training
- Information Technology Operations
- Network Troubleshooting
- Technical Support and Services
- Computer Hardware
- Project Management
- Information Technology
- Cyber Attacks
- Help Desk Support
- Cloud Computing
- Software Installation
- Cloud Infrastructure
- Data Storage
- General Networking
- Cybersecurity
Tools you'll learn
Details to know
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- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from IBM
There are 6 modules in this course
This course will guide you through fundamental concepts and skills to confidently navigate various aspects of IT and the digital world. You will be introduced to the vast field of IT, covering a wide range of topics to build your IT knowledge. You will delve into hardware, operating systems technology, software, programming, databases, networking, storage, cybersecurity, cloud computing, and support and operations.
Designed to summarize the IT Fundamentals and Cloud specialization courses, this course is ideal for individuals seeking non-IT practitioner roles, such as project managers. It provides essential insights into the IT field, equipping you to collaborate effectively with IT teams and make informed decisions within your role. Each lesson contains materials such as hands-on labs and interactive activities to practice your newfound skills, glossaries to help you learn new vocabulary, as well as practice and graded quizzes to assess what you’ve learned. If you seek a non-technical role in the IT industry, this course provides you with a strong foundation so you can thrive in the ever-evolving IT landscape.
This week you will learn about computer hardware and operating systems. Lesson one presents computing fundamentals such as types of devices, their benefits, their internal components, and peripheral devices. Other hardware you will learn about includes printers, display devices, and port types, along with their connectors. In lesson two, you will be introduced to operating systems for the devices you learned about in lesson one. You will learn how those operating systems implement files and folders and the basic operations you can perform on them.
What's included
11 videos3 readings3 assignments1 app item5 plugins
11 videos•Total 68 minutes
- Course Introduction•5 minutes
- Introduction to Computing Fundamentals •7 minutes
- Common Computing Devices and Platforms•8 minutes
- Identifying Hardware Components and Peripherals •4 minutes
- Internal Computer Components•4 minutes
- Identifying Ports and Connectors•8 minutes
- An Introduction to Operating Systems •8 minutes
- Getting Started with Microsoft Windows•6 minutes
- Features and Functions of an Operating System•8 minutes
- Managing File and Folders•9 minutes
- Microsoft Windows Server Lab Environment•2 minutes
3 readings•Total 8 minutes
- How to Make the Most of this Course•5 minutes
- Lesson Summary: Introduction to Computing Fundamentals and Hardware•1 minute
- Lesson Summary: Operating Systems•2 minutes
3 assignments•Total 46 minutes
- Graded Quiz 1: Introduction to Hardware and Operating Systems•30 minutes
- Practice Quiz: Introduction to Computing Fundamentals and Hardware•10 minutes
- Practice Quiz: Operating Systems•6 minutes
1 app item•Total 20 minutes
- Lab: Using File Explorer to Manage Files and Folders•20 minutes
5 plugins•Total 55 minutes
- Reading: Introduction to Information Technology (IT)•15 minutes
- Reading: Input, Output, and Display Devices•10 minutes
- Reading: Additional Internal Computer Components•5 minutes
- Activity: Identifying Devices and Connectors•15 minutes
- Glossary 1: Introduction to Hardware and Operating Systems•10 minutes
This module has three lessons that cover the basics of software, web browsers, programming languages, and database fundamentals. The first lesson addresses software applications, where you learn about the differences between open-source and commercial software, software versioning, file formats, and components of web browsers. In the second lesson, you will explore some basic programming concepts. In the third lesson, you investigate databases, where you compare and contrast different types of database storage and manipulation.
What's included
12 videos3 readings4 assignments2 app items6 plugins
12 videos•Total 71 minutes
- Commercial and Open Source Software •7 minutes
- Software Versions•4 minutes
- Software Installation Management•7 minutes
- Common Web Browsers•6 minutes
- Browser Installs and Updates•6 minutes
- Interpreted and Compiled Programming Languages•6 minutes
- Introduction to Programming Concepts•8 minutes
- Branching and Looping Programming Logic•6 minutes
- Types of Data, Sources, and Uses•7 minutes
- Overview of Data Repositories•5 minutes
- Introduction to SQL and Relational Databases•4 minutes
- Database Management•7 minutes
3 readings•Total 4 minutes
- Lesson Summary: Software Applications & Web Browsers•2 minutes
- Lesson Summary: Basics of Programming Languages •1 minute
- Lesson Summary: Database Fundamentals•1 minute
4 assignments•Total 52 minutes
- Graded Quiz 2: Introduction to Software, Programming, and Databases•30 minutes
- Practice Quiz: Software Applications & Web Browsers•10 minutes
- Practice Quiz: Basics of Programming Languages •6 minutes
- Practice Quiz: Database Fundamentals•6 minutes
2 app items•Total 80 minutes
- Hands-on Lab: Install, Update & Remove Applications•60 minutes
- Hands-on Lab: Basic Database Operations•20 minutes
6 plugins•Total 45 minutes
- Reading: Software Licenses•5 minutes
- Reading: File Formats and Productivity and Collaboration Software•5 minutes
- Reading: Scripting Languages•5 minutes
- Activity: Working with Programming Logic and Organizational Methods•15 minutes
- Reading: Database Roles and Permissions and Backing Up Databases•5 minutes
- Glossary 2: Introduction to Software, Programming, and Databases•10 minutes
In this two-lesson module, you learn about networking and storage. Lesson one focuses on networking, where you investigate concepts such as comparing and contrasting types of networks’ topologies, the cables used to connect devices to a network, and the common ports those cables use. You learn about network connections and how to adjust network settings in Windows. In lesson two, you are presented with types of local storage devices compared to hosted storage and sharing and how to troubleshoot storage issues.
What's included
10 videos2 readings3 assignments2 app items3 plugins
10 videos•Total 60 minutes
- Computer Networks: Types and Topologies•8 minutes
- Advantages and Disadvantages of Network Types•7 minutes
- Networking Hardware Devices•8 minutes
- Wired and Wireless Network Connections•8 minutes
- (Optional) - Wired and Wireless SOHO Networks•7 minutes
- Network Settings in Windows•5 minutes
- Types of Local Storage Devices•5 minutes
- Types of Hosted Storage and Sharing•4 minutes
- Network Storage Types•3 minutes
- Troubleshooting Storage Issues•7 minutes
2 readings•Total 5 minutes
- Lesson Summary: Computer Networks•2 minutes
- Lesson Summary: Storage and Sharing•3 minutes
3 assignments•Total 46 minutes
- Graded Quiz 3: Introduction to Networking and Storage•30 minutes
- Practice Quiz: Computer Networks•10 minutes
- Practice Quiz: Storage and Sharing•6 minutes
2 app items•Total 25 minutes
- Hands-on Lab: Exploring Windows Network Settings•5 minutes
- Lab: Disk Status and Repair Tools - Rhyme•20 minutes
3 plugins•Total 20 minutes
- Reading: Computer Networks: Cables•5 minutes
- Reading: Computer Networks: Models, Standards, Protocols and Ports•5 minutes
- Glossary 3: Introduction to Networking and Storage•10 minutes
In the two instructional lessons in this module, you will be introduced to some fundamental concepts in cybersecurity. First, you hear about the confidentiality, integrity, and availability triad and then about intellectual property and confidential information. Then you will learn about types of threats, breaches, and attacks. You will explore password management, access control, authorization, and single-sign-on authentication. In lesson two, you will learn about safe browsing practices such as application ecosystem security, plug-ins, extensions, and toolbars. You will also learn about public browsing risks, safe browsing techniques, and virtual private networks.
What's included
11 videos2 readings3 assignments1 app item5 plugins
11 videos•Total 68 minutes
- Confidentiality, Integrity, and Availability•6 minutes
- Threats and Breaches•8 minutes
- Phishing, Social Engineering, and Other Attacks•7 minutes
- Password Management Techniques •5 minutes
- Security Threats: Access Control, Authorization, and Authentication•7 minutes
- Authentication and SSO•4 minutes
- Safe Browsing Practices: Application Ecosystem Security•6 minutes
- Safe Browsing Practices: Public Browsing Risks•6 minutes
- Safe Browsing Practices: Plug-ins, Extensions, and Toolbars•7 minutes
- Security Threats: Safe Browsing Techniques•6 minutes
- Virtual Private Networks•5 minutes
2 readings•Total 4 minutes
- Lesson Summary: Common Security Threats and Security Best Practices•2 minutes
- Lesson Summary: Safe Browsing Practices•2 minutes
3 assignments•Total 50 minutes
- Graded Quiz 4: Introduction to Cybersecurity Essentials•30 minutes
- Practice Quiz: Common Security Threats and Security Best Practices•10 minutes
- Practice Quiz: Safe Browsing Practices•10 minutes
1 app item•Total 60 minutes
- Hands-on Lab: Managing Browser Security and Privacy Settings•60 minutes
5 plugins•Total 40 minutes
- Reading: Intellectual Property and Types of Confidential Information•5 minutes
- Reading: Firewalls•5 minutes
- Activity: Identifying Phishing Attempts•5 minutes
- Activity: Managing Browser Plug-ins and Extensions•15 minutes
- Glossary 4: Introduction to Cybersecurity Essentials•10 minutes
Cloud computing is the topic of this module. In lesson one, explore the characteristics, benefits, models, infrastructure, virtualization, and storage for cloud-native applications. In lesson two, you learn about cloud-computing emerging trends and practices. Some of those trends include the hybrid-multi-cloud, containerization, microservices architecture, serverless computing, and the development of applications specifically for the cloud, also known as cloud-native applications.
What's included
12 videos2 readings3 assignments1 app item5 plugins
12 videos•Total 73 minutes
- Definition and Essential Characteristics of Cloud Computing•6 minutes
- Key Cloud Service Providers and Their Services•7 minutes
- Overview of Cloud Service Models•4 minutes
- Overview of Cloud Infrastructure•6 minutes
- Virtualization and Virtual Machines Explained•5 minutes
- Basics of Storage on Cloud•6 minutes
- Hybrid Multi-cloud•8 minutes
- Containers•9 minutes
- Microservices•6 minutes
- Serverless Computing•5 minutes
- Cloud Native Applications•7 minutes
- DevOps on the Cloud•5 minutes
2 readings•Total 4 minutes
- Lesson Summary: Introduction to Cloud Computing and Cloud Infrastructure•2 minutes
- Lesson Summary: Emergent Trends and Practices in Cloud Computing•2 minutes
3 assignments•Total 50 minutes
- Graded Quiz 5: Introduction to Cloud Computing•30 minutes
- Practice Quiz: Introduction to Cloud Computing and Cloud Infrastructure•10 minutes
- Practice Quiz: Emergent Trends and Practices in Cloud Computing•10 minutes
1 app item•Total 20 minutes
- Lab: Getting started with Serverless•20 minutes
5 plugins•Total 40 minutes
- Reading: Cloud Adoption - No Longer a Choice•5 minutes
- Reading: Types of Virtual Machines on Cloud•5 minutes
- Hands-on Activity: Identifying Storage Types•15 minutes
- Reading: IoT, AI, Blockchain and Analytics in the Cloud•5 minutes
- Glossary 5: Introduction to Cloud Computing•10 minutes
In the first lesson of this module, you will test your knowledge and the skills you’ve acquired in this course. This module contains a 20-question graded final examination focused on the content of this course. In lesson two, you may choose to learn about troubleshooting and ticketing systems. This is not a required lesson for this course, but the content will provide you with an overview of troubleshooting and ticketing systems, enhancing your knowledge of IT Fundamental concepts.
What's included
5 videos3 readings2 assignments2 plugins
5 videos•Total 29 minutes
- Introduction to Troubleshooting•6 minutes
- Levels of Technical Support•6 minutes
- Service-Level Agreements (SLAs) •5 minutes
- What are Ticketing Systems?•6 minutes
- Features and Benefits of Ticketing Systems•6 minutes
3 readings•Total 3 minutes
- Congratulations and Next Steps•1 minute
- Course Team and Acknowledgements•1 minute
- Lesson Summary: Troubleshooting and Ticketing Systems•1 minute
2 assignments•Total 90 minutes
- Practice Quiz: Troubleshooting and Ticketing Systems•30 minutes
- Final Exam: IT Fundamentals for Everyone•60 minutes
2 plugins•Total 17 minutes
- Activity: Exploring the Lifecycle of a Ticket•15 minutes
- Glossary 6: IT Support and Operations•2 minutes
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Reviewed on Apr 3, 2024
The lessons can sometimes be boring and some contents don't have subtitles in English. Include visualization and metaphors in your lessons so it's easy to understand.
Reviewed on Mar 2, 2024
This course is a great place to start learning about IT.
Reviewed on Jul 30, 2023
I've managed an IT department for a while but it is not my original training. This course gives me the language and skills to direct staff and converse with them on the same level. Top marks!
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When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
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