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⇱ Interview Skills and Professional Communication | Coursera


Interview Skills and Professional Communication

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Interview Skills and Professional Communication

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Gain insight into a topic and learn the fundamentals.
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply professional etiquette and ethical behavior in workplace and social interactions.

  • Demonstrate effective communication through email, telephone, and face-to-face conversations.

  • Build interview readiness with resume writing, body language, and response techniques.

Details to know

Shareable certificate

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Recently updated!

June 2026

Assessments

16 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Workplace Attitude and Personality Skills Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

Learn how to develop professional etiquette, improve communication skills, and prepare confidently for interviews and workplace success. This course provides practical skills in personal conduct, workplace behavior, email etiquette, telephone communication, resume preparation, body language, and interview performance.

The course begins with the foundations of personal etiquette, helping learners understand the importance of good manners, respectful behavior, and professional conduct in social and workplace interactions. Learners will build awareness of how etiquette shapes confidence, relationships, and career opportunities. As the course progresses, learners explore workplace conduct and professional growth, including ethical behavior, conflict handling, positive attitude development, discipline, integrity, and adaptability. The course explains how professional behavior supports long-term success in dynamic work environments. Advanced modules focus on communication etiquette, covering email writing, telephone communication, job application processes, and tactful professional interactions. Learners will understand how to communicate clearly and confidently across formal platforms. The course concludes with interview and career success mastery, including resume presentation, structured interview responses, body language, confidence-building, and strategies for handling challenging interview questions. What makes this course unique is its practical, step-by-step approach that combines etiquette, communication, and interview readiness into one complete learning journey. By the end of the course, learners will be able to present themselves professionally, communicate effectively, handle workplace situations confidently, and succeed in interviews and career environments.

This module introduces the core principles of etiquette and personal conduct, helping learners understand the importance of good manners in everyday and professional interactions. It focuses on building awareness of respectful behavior in social and public settings while laying the foundation for professional conduct and communication.

What's included

8 videos4 assignments

8 videosβ€’Total 66 minutes
  • Understanding Etiquette Basicsβ€’12 minutes
  • Importance of Good Mannersβ€’3 minutes
  • Everyday Social Etiquetteβ€’10 minutes
  • Respectful Public Behaviorβ€’12 minutes
  • Personal Conduct Essentialsβ€’3 minutes
  • Workplace Etiquette Fundamentalsβ€’9 minutes
  • Professional Behavior Standardsβ€’9 minutes
  • Office Communication Skillsβ€’9 minutes
4 assignmentsβ€’Total 60 minutes
  • Understanding Etiquette & Mannersβ€’10 minutes
  • Public Behavior & Personal Conductβ€’10 minutes
  • Professional Behavior Basicsβ€’10 minutes
  • Foundations of Personal Etiquetteβ€’30 minutes

This module focuses on navigating workplace challenges while maintaining professionalism and ethical standards. Learners will explore strategies for handling conflicts, developing a positive professional attitude, and building long-term career growth through discipline, integrity, and adaptability.

What's included

8 videos4 assignments

8 videosβ€’Total 64 minutes
  • Workplace Ethics & Respectβ€’7 minutes
  • Handling Workplace Bullyingβ€’7 minutes
  • Dealing with Difficult Colleaguesβ€’8 minutes
  • Managing Job Loss Gracefullyβ€’6 minutes
  • Avoiding Self-Defeating Behaviorsβ€’6 minutes
  • Building Professional Attitudeβ€’10 minutes
  • Workplace Discipline & Integrityβ€’10 minutes
  • Career Growth Etiquetteβ€’11 minutes
4 assignmentsβ€’Total 60 minutes
  • Workplace Ethics & Challengesβ€’10 minutes
  • Personal Development at Workβ€’10 minutes
  • Career Success Skillsβ€’10 minutes
  • Workplace Conduct & Professional Growthβ€’30 minutes

This module develops essential communication skills required in professional environments, including email etiquette, telephone communication, and job application processes. It equips learners with the ability to communicate clearly, tactfully, and professionally across different platforms.

What's included

8 videos4 assignments

8 videosβ€’Total 59 minutes
  • Effective Email Communicationβ€’5 minutes
  • Course Introduction Overviewβ€’8 minutes
  • Telephone Etiquette Basicsβ€’8 minutes
  • Polite and Tactful Responsesβ€’9 minutes
  • Telephone Etiquette Examplesβ€’5 minutes
  • Interview Preparation Strategiesβ€’6 minutes
  • Common Interview Mythsβ€’11 minutes
  • Resume Writing Essentialsβ€’8 minutes
4 assignmentsβ€’Total 60 minutes
  • Digital Communication Skillsβ€’10 minutes
  • Verbal Communication Excellenceβ€’10 minutes
  • Job Application Essentialsβ€’10 minutes
  • Communication Etiquette Masteryβ€’30 minutes

This module prepares learners for successful interviews by focusing on confidence-building, structured responses, body language, and handling challenging questions. It emphasizes practical techniques to master interview performance and achieve career success.

What's included

8 videos4 assignments

8 videosβ€’Total 57 minutes
  • Telephonic Interview Skillsβ€’6 minutes
  • Interview Success Techniquesβ€’6 minutes
  • Answering Interview Questionsβ€’7 minutes
  • Body Language in Interviewsβ€’9 minutes
  • Handling Tough Interview Questionsβ€’7 minutes
  • Confidence in Interviewsβ€’5 minutes
  • Final Interview Tipsβ€’7 minutes
  • Mastering Interview Performanceβ€’9 minutes
4 assignmentsβ€’Total 60 minutes
  • Interview Foundationsβ€’10 minutes
  • Advanced Interview Skillsβ€’10 minutes
  • Final Preparation & Masteryβ€’10 minutes
  • Interview & Career Success Masteryβ€’30 minutes

Earn a career certificate

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Instructor

EDUCBA
1,580 Coursesβ€’325,720 learners

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

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