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URL: https://www.coursera.org/learn/introduction-to-customer-service-customer-supprt?specialization=customer-service

⇱ 2026 Introduction To Customer Service & Customer Support | Coursera

2026 Introduction To Customer Service & Customer Support

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2026 Introduction To Customer Service & Customer Support

Included with

Gain insight into a topic and learn the fundamentals.
2 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
2 hours to complete
Flexible schedule
Learn at your own pace

Build your subject-matter expertise

This course is part of the Customer Service, Customer Support, Customer Experience Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

Learn how to provide world-class customer service. Understand the difference between customer service, customer support, and customer experience.

Throughout the journey of this course, you'll learn how to effectively communicate with clients. You'll also understand how handle different kinds of clients and customer support scenarios.

What's included

3 videos

3 videos•Total 11 minutes
  • Welcome to this course on customer service and customer support•1 minute
  • Customer service mindset and the mindset for your every customer interaction•4 minutes
  • How to make each customer feel like they are your #1 customer•5 minutes

What's included

4 videos

4 videos•Total 23 minutes
  • Mindmap and logical flow for how to process a customer service request•4 minutes
  • Knowledge base for handling customer service requests•4 minutes
  • Anatomy of a customer complaint interaction from before to after the interaction•8 minutes
  • Seven types of customer complaints and how to deal with each•7 minutes

What's included

6 videos

6 videos•Total 23 minutes
  • How customer service and customer care are immensely important for growth•5 minutes
  • Customer support vs. customer experience•5 minutes
  • Adding positive words to your customer support interactions•2 minutes
  • More positive words that show the willingness to serve and go above and beyond•4 minutes
  • Examples of negative words not to use and how to rephrase•2 minutes
  • Enhancing common support phrases to sound more personalized•4 minutes

What's included

2 videos1 assignment

2 videos•Total 6 minutes
  • Creating your own support hashtag•2 minutes
  • Customer service through Google Alerts•4 minutes
1 assignment•Total 30 minutes
  • Course test•30 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Alex Genadinik
117 Courses•33,092 learners

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,