Introduction to GenAI for Business Process Automation
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Introduction to GenAI for Business Process Automation
This course is part of GenAI for Business Process Automation Specialization
Instructors: Kasie Pardi
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What you'll learn
Identify opportunities for AI-driven automation in business processes
Evaluate generative AI tools and platforms to determine the best fit for specific automation scenarios.
Develop hands-on experience in designing prompts to create effective automated workflows.
Gain expertise in practical application of generative AI tools to develop and implement automation solutions for real-world business processes.
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Tools you'll learn
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There are 5 modules in this course
Generative AI is reshaping how modern businesses automate tasks and improve efficiency. This course will teach you how to design and implement AI-powered automations using practical, hands-on approaches. Whether you’re new to automation or looking to sharpen your skills, you’ll gain the foundational knowledge needed to identify automation opportunities and build simple AI-enabled workflows.
You’ll explore essential concepts such as prompt engineering, workflow analysis, and tool selection—key skills for anyone aiming to integrate generative AI into day-to-day operations. Through guided examples, you’ll learn how to translate business needs into clear prompts and design automation strategies that reduce manual effort and support productivity. No coding or prior AI experience is required. This course is suitable for professionals across industries who want to harness the power of AI in their teams or organizations. By the end of this course, you’ll be ready to apply what you’ve learned to real-world scenarios and take the first step toward smarter, faster, AI-assisted workflows. Enroll now to build your automation skills and future-proof your career.
This module provides an overview of the fundamental concepts of generative AI and its role in business process automation. You'll also learn about different types of AI-powered automation, understand their applications in various business contexts, and develop the ability to identify automation opportunities in business processes. This foundational knowledge will prepare you to work with specific tools and implement automation solutions in later modules.
What's included
8 videos5 readings4 assignments1 discussion prompt5 plugins
8 videos•Total 41 minutes
- Welcome to AI Automation•3 minutes
- What is Generative AI?•5 minutes
- AI versus Traditional Automation•7 minutes
- Business Process Basics•5 minutes
- Text Automation with Generative AI•6 minutes
- Visual Automation Using AI•5 minutes
- Data Analysis Automation Using AI•5 minutes
- Application of AI Automation in Business Scenarios•4 minutes
5 readings•Total 16 minutes
- Specialization Overview•4 minutes
- Course Overview•1 minute
- How to Succeed in This Course•2 minutes
- Helpful Tools and Resources•4 minutes
- Module Summary: Foundations of Generative AI and Automation•5 minutes
4 assignments•Total 54 minutes
- Graded Quiz: Foundations of Generative AI and Automation•24 minutes
- Practice Quiz: Understanding AI and Automation•10 minutes
- Practice Quiz: Types of AI-Powered Automation •10 minutes
- Practice Quiz: Applications of AI•10 minutes
1 discussion prompt•Total 10 minutes
- Your Automation Experience•10 minutes
5 plugins•Total 34 minutes
- Reading: Key Terms in AI Automation•5 minutes
- Reading: Code and Development Automation Using AI•7 minutes
- Reading: How to Identify Automation Opportunities•3 minutes
- Reading: Business Use Cases for AI Automation•4 minutes
- Lab: Identify Automation Opportunities•15 minutes
In this module, you will explore various generative AI tools and platforms commonly used for automation. You'll learn to evaluate different tools, understand their capabilities and limitations, and select the most appropriate solutions for specific automation needs. Through hands-on labs, you'll gain practical experience with popular AI platforms and understand how they can be integrated into business workflows.
What's included
4 videos1 reading4 assignments1 discussion prompt7 plugins
4 videos•Total 21 minutes
- Introduction to AI Tools•6 minutes
- Overview of AI Platform Capabilities•5 minutes
- Applying AI Capabilities Effectively•5 minutes
- AI Tool Selection Criteria•4 minutes
1 reading•Total 4 minutes
- Module Summary: Tools and Platforms for Generative AI in Automation•4 minutes
4 assignments•Total 54 minutes
- Graded Quiz: Tools and Platforms for Generative AI in Automation•24 minutes
- Practice Quiz: Overview of Popular AI Tools for Automation•10 minutes
- Practice Quiz: Common AI Tool Capabilities•10 minutes
- Practice Quiz: Selecting the Right Tools for Your Automation Needs•10 minutes
1 discussion prompt•Total 10 minutes
- Tool Selection Experience•10 minutes
7 plugins•Total 44 minutes
- Reading: Features of Common Generative AI Tools•7 minutes
- Reading: Strengths and Limitations of Generative AI Tools•5 minutes
- Reading: AI Platform Capabilities Cheat Sheet•4 minutes
- Lab: AI Tool Essentials Practice•10 minutes
- Reading: Navigating Trade-Offs•3 minutes
- Reading: A Guide to Evaluating AI Tools•5 minutes
- Activity: Tool Selection Scenarios•10 minutes
This module delves into the art and science of prompt engineering specifically for automation tasks. You'll explore how to craft effective prompts that generate consistent, reliable outputs for automation workflows. Through practical exercises, you'll develop skills in writing, testing, and refining prompts for various business automation scenarios.
What's included
8 videos1 reading4 assignments1 discussion prompt8 plugins
8 videos•Total 42 minutes
- Prompt Basics•6 minutes
- Prompt Structure and Syntax•5 minutes
- Chain of Thought Prompting•4 minutes
- Role-Based Prompts•6 minutes
- Configuring AI Model Behavior•7 minutes
- Foundations of AI Workflows•7 minutes
- Managing an AI Workflow•4 minutes
- Designing an AI Workflow•5 minutes
1 reading•Total 4 minutes
- Module Summary: Prompt Engineering for Automation•4 minutes
4 assignments•Total 54 minutes
- Graded Quiz: Prompt Engineering for Automation•24 minutes
- Practice Quiz: Automation-Focused Prompting•10 minutes
- Practice Quiz: Advanced Techniques•10 minutes
- Practice Quiz: Mastering AI Workflows•10 minutes
1 discussion prompt•Total 10 minutes
- Prompt Engineering Experience•10 minutes
8 plugins•Total 59 minutes
- Reading: Prompt Components•5 minutes
- Reading: Context Setting•3 minutes
- Reading: Output Formatting•5 minutes
- Lab: Basic Prompt Writing•10 minutes
- Reading: Error Prevention•6 minutes
- Lab: Advanced Prompt Creation•15 minutes
- Reading: AI Workflow Best Practices•5 minutes
- Lab: Design an AI Workflow•10 minutes
In this module, you will apply your knowledge to build complete automated processes using generative AI. You'll learn how to plan and implement automation sequences, effectively combining tools and prompts. Through hands-on projects, you'll gain practical experience in creating real-world automation solutions.
What's included
5 videos1 reading4 assignments6 plugins
5 videos•Total 25 minutes
- Translating Workflows into AI-Powered Automations•6 minutes
- No-Code versus Code-Based Integration•5 minutes
- Building AI Integrations for Automation•5 minutes
- Implementing AI for Automation•5 minutes
- Running and validating automations•4 minutes
1 reading•Total 6 minutes
- Reading: Module Summary: Building Your First Automated Process•6 minutes
4 assignments•Total 52 minutes
- Graded Quiz: Building Your First Automated Process•24 minutes
- Practice Quiz : Planning for AI Automation•8 minutes
- Practice Quiz: AI Integration•10 minutes
- Practice Quiz: Implementation and Troubleshooting•10 minutes
6 plugins•Total 44 minutes
- Reading: Process Mapping•7 minutes
- Reading: Mapping AI Capabilities to Process Steps•7 minutes
- Reading: Defining Requirements and Success Metrics•3 minutes
- Reading: Integration Best Practices•5 minutes
- Reading: Common Challenges and Troubleshooting•7 minutes
- Activity: Designing an AI Automated Process•15 minutes
In this module, you will apply the knowledge gained in the course in a final project and a graded assessment. In the final assessment, you'll demonstrate your ability to create an automated workflow from start to finish. The module also wraps up the course learning and highlights key takeaways and next steps.
What's included
1 video2 readings1 assignment1 peer review2 plugins
1 video•Total 4 minutes
- Course Summary•4 minutes
2 readings•Total 4 minutes
- Congratulations and Next Steps•3 minutes
- Thanks from the Course Team•1 minute
1 assignment•Total 60 minutes
- Graded Quiz: Introduction to GenAI for Business Process Automation•60 minutes
1 peer review•Total 30 minutes
- Design and Build an Automated Workflow with Generative AI •30 minutes
2 plugins•Total 70 minutes
- Final Project: Design and Build an Automated Workflow with Generative AI•60 minutes
- Glossary: Introduction to GenAI for Business Process Automation•10 minutes
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Reviewed on Apr 19, 2026
Really good class to understand the mapping of a process to determining the opportunities to apply automation and AI in workflows. I would highly recommend.
Reviewed on Oct 27, 2025
Each course in this 3 course specialization is excellent in providing a strong foundation in Business Process Optimization.
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When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
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