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URL: https://www.coursera.org/learn/jira-issue-tracking-and-quality-assurance

⇱ Jira Issue Tracking and Quality Assurance | Coursera


Jira Issue Tracking and Quality Assurance

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Create well-documented issues and apply appropriate workflow transitions.

  • Execute manual test cases and document verification evidence.

  • Build a personal dashboard and export data for reporting.

  • Use issue linking and history to maintain traceability.

Details to know

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Recently updated!

March 2026

Assessments

29 assignments¹

AI Graded see disclaimer
Taught in English

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This course is part of the Jira Essentials: Beginner-Intermediate Mastery Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
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  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Coursera

There are 9 modules in this course

This course introduces you to Jira as a day-to-day tool for tracking work, managing quality assurance processes, and maintaining traceable, auditable project records. Beginning with navigation and a working understanding of issue types and hierarchy, you will progress to practical practices for creating well-documented issues, using filters to find and manage assigned work, and building personal dashboards to monitor progress. The course covers core defect logging and linking techniques to ensure traceability, and walks learners through testing workflows and verification practices to confirm fixes.

Designed for early-career practitioners and team members new to Jira, the course emphasizes hands-on, repeatable behaviours: writing clear tickets, applying consistent workflow transitions, and using search and export tools to prepare data for reporting. You will develop the ability to perform quick triage of assigned work, execute manual test cases, and document results. You will also assess the status and quality of issues in preparation for daily standups and QA reviews.

Feeling lost and overwhelmed by project management tools like Jira when joining a new team? "Navigate, Track, and Organize Your Work" is a beginner's module that turns this confusion into confidence. It teaches universal principles of digital work management that apply across platforms. You will learn to navigate project boards and backlogs, understand the language of modern work (epics, stories, tasks), and see how your tasks fit into the bigger picture. By mastering how to track and update your work, you will provide your team with crucial visibility and become an organized, indispensable contributor from day one.

What's included

4 videos2 readings4 assignments

4 videosTotal 18 minutes
  • Why "Just a Task" Is Never Just a Task?5 minutes
  • How to Navigate a Project Workspace?5 minutes
  • The Power of a Living Board4 minutes
  • How to Show Your Progress?5 minutes
2 readingsTotal 10 minutes
  • The Hierarchy of Work: Epics, Stories, Tasks, and Bugs5 minutes
  • The Journey of a Task: Understanding Workflows5 minutes
4 assignmentsTotal 65 minutes
  • Describing Your Workday30 minutes
  • Hands-On Learning: What Type of Work Is This?10 minutes
  • Knowledge Check: What's the Next Step?10 minutes
  • Hands-On Learning: Bug Identification and Progress Tracking15 minutes

Poor Jira usage creates project chaos, with vague tickets and outdated statuses causing confusion and delays. "Jira: Create, Track, and Workflow Issues" is a module for all team members to transform Jira into an engine for momentum. You will learn to create perfectly clear issues, track work with powerful search (JQL) and custom dashboards, and use workflows to communicate progress with integrity. Master the skills to make Jira a trusted source of truth, thereby ensuring a seamless workflow from "To Do" to "Done," and turning you into a driver of your team's success.

What's included

4 videos2 readings3 assignments

4 videosTotal 21 minutes
  • The Anatomy of a Confusing Request5 minutes
  • How to Write a Clear Work Item?6 minutes
  • A Clear Workflow That Saved a Project5 minutes
  • How to Update Your Progress?5 minutes
2 readingsTotal 10 minutes
  • The Building Blocks of a Great Work Item5 minutes
  • Understanding Your Item's Journey5 minutes
3 assignmentsTotal 60 minutes
  • Describe Your First Task's Lifecycle30 minutes
  • Knowledge Check: From Scenario to Summary10 minutes
  • Hands-On Learning : Designing a New Feature Request20 minutes

Feeling overwhelmed by a chaotic firehose of project notifications? This module teaches you to master your work management tool's most powerful feature: its search engine. Transition from being a passive recipient of tasks to an empowered user. You will learn to build precise queries using filters and sorting to cut through the noise and create a clear, prioritized to-do list. By saving these custom searches, you can create a personal dashboard that instantly shows you what to work on next, transforming your project tool from a source of stress into a command center for focus and clarity.

What's included

2 videos1 reading3 assignments

2 videosTotal 11 minutes
  • The Three Types of Search6 minutes
  • Building a Personal Work Filter5 minutes
1 readingTotal 5 minutes
  • Your Toolkit for Finding Work5 minutes
3 assignmentsTotal 50 minutes
  • Define Your Prioritized Worklist25 minutes
  • Knowledge Check: From Chaos to Clarity10 minutes
  • Hands-On Learning: Prioritizing Your Work with Search, Filter, and Sort15 minutes

Tired of manually digging for project data in Jira? "Track, Export, and Dashboard in Jira" is a beginner's module that transforms you into a data-driven leader. You'll learn to analyze project health using List, Board, and Timeline views to spot bottlenecks and assess deadlines. Then, you'll master exporting specific data to create powerful custom reports. Finally, you'll build a personal Jira dashboard with real-time gadgets to monitor workloads, track progress, and visualize key metrics. Stop making guesses and start leading with clear, actionable insights that turn project chaos into dashboard clarity.

What's included

3 videos2 readings4 assignments

3 videosTotal 20 minutes
  • How to Define an Export for a CSV Report?8 minutes
  • Dashboards for Clarity: The Codificamos Story5 minutes
  • How to Design and Configure a Dashboard?7 minutes
2 readingsTotal 14 minutes
  • Understanding Project Views: List, Board, and Timeline7 minutes
  • A Guide to Essential Dashboard Gadgets7 minutes
4 assignmentsTotal 75 minutes
  • Dashboard Design and Analysis30 minutes
  • Exporting for the Weekly Report15 minutes
  • Knowledge Check: Tracking and Exporting Concepts10 minutes
  • Hands-On Learning: Tracking, Exporting, and Visualizing Project Metrics20 minutes

"Track, Log, and Link Jira Defects Fast" is a beginner's module for IT, operations, and development teams. It teaches you to create clear, high-quality bug reports that accelerate resolution time. You will master documenting issues with reproducible steps, contrasting expected vs. actual results, and differentiating priority from severity for effective triage. The module also covers using Jira's issue linking to clearly map dependencies. You will learn to log and manage defects smarter, not just faster, enabling your team to diagnose and resolve technical problems with maximum efficiency.

What's included

3 videos3 readings4 assignments

3 videosTotal 19 minutes
  • From Guesswork to Resolution: The Power of a Good Bug Report6 minutes
  • Writing for Clarity: Reproducible Steps & Supporting Evidence8 minutes
  • The Missing Link: How Hidden Dependencies Derail Sprints6 minutes
3 readingsTotal 23 minutes
  • The Anatomy of a Perfect Defect Report8 minutes
  • The Art of Triage: Understanding Priority vs. Severity7 minutes
  • Connecting the Dots: A Guide to Linking Issues in Jira8 minutes
4 assignmentsTotal 55 minutes
  • Defect Documentation Packet30 minutes
  • Knowledge Check: Defect Fundamentals5 minutes
  • Hands-On Learning: Log Your First Defect15 minutes
  • Knowledge Check: Triage and Traceability5 minutes

When a Jira ticket's status is incorrect, chaos ensues. "Verify Jira History: Confirm Accuracy Fast" is a module for any professional who needs project data they can trust. It teaches you to be a detective for your project, moving beyond basic tracking to master forensic analysis. You will learn to investigate an issue’s true status by analyzing its change history for red flags, interpreting comments for hidden context like blockers, and cross-referencing with linked issues and code commits. Stop basing decisions on bad data and learn to find the truth in Jira.

What's included

3 videos2 readings2 assignments

3 videosTotal 18 minutes
  • The Ripple Effect of a Bad Status6 minutes
  • The Verification Process in Action5 minutes
  • An Expert's Analysis of a Complex Issue7 minutes
2 readingsTotal 20 minutes
  • The Three Pillars of Verification10 minutes
  • A Verification Checklist10 minutes
2 assignmentsTotal 45 minutes
  • The Jira Verification Project30 minutes
  • Hands-On Learning: Jira Issue Audit and Status Validation15 minutes

"Jira for Quality Assurance Testing" is a beginner's module for aspiring QA professionals, developers, and project teams. It provides a structured path to mastering fundamental software testing methodologies within the Jira ecosystem. You'll learn to distinguish between smoke, regression, and exploratory testing. Through hands-on instructions, you will become proficient in executing manual test cases and documenting results with evidence directly in Jira. The module emphasizes clear communication, equipping you to implement systematic QA processes that help your team identify defects early and deliver reliable software with confidence.

What's included

4 videos2 readings4 assignments

4 videosTotal 21 minutes
  • From Chaos to Clarity: A QA Transformation6 minutes
  • Smoke vs. Regression Testing: When to Use Each6 minutes
  • The Power of Proof: Transforming QA with Documentation5 minutes
  • Executing a Manual Test in Jira4 minutes
2 readingsTotal 10 minutes
  • A Guide to Smoke, Regression, and Exploratory Testing5 minutes
  • The Anatomy of an Effective Test Case5 minutes
4 assignmentsTotal 65 minutes
  • Software Testing Report in Jira30 minutes
  • Hands-On Learning: Core Testing Concepts15 minutes
  • Knowledge Check: Foundations of Software Testing Concepts10 minutes
  • Hands-On Learning: Your First Test Case: Documenting a Login Feature10 minutes

Tired of "zombie bugs" that return after being "fixed"? "Verify Fixes and Analyze Quality Metrics" is a beginner's module that transforms you into a quality leader. You will master a structured workflow for verifying individual fixes, ensuring their permanent resolution before closure. Then, you'll learn to analyze key metrics, such as bug creation vs. resolution rates, to assess your project's overall health. By the end, you'll stop guessing about quality and start using data to prove it, confidently answering not just if a bug is fixed, but "What is the true state of our product's quality?"

What's included

4 videos2 readings4 assignments

4 videosTotal 21 minutes
  • What is a Defect Retest? The Final Step in Quality7 minutes
  • How to Verify a Fix: A Step-by-Step Simulation4 minutes
  • Why Metrics Matter: The Story Beyond the Bugs5 minutes
  • How to Build and Read a Quality Dashboard?5 minutes
2 readingsTotal 18 minutes
  • The Anatomy of a Defect Ticket8 minutes
  • Key Quality Metrics Explained10 minutes
4 assignmentsTotal 60 minutes
  • Verify Fixes and Analyze Quality Metrics25 minutes
  • Hands-On Learning: Verify Your First Fix10 minutes
  • Knowledge Check: The Verification Workflow10 minutes
  • Hands-On Learning: Defect Validation and Quality Dashboard Analysis15 minutes

In this project, you will transform raw project data into actionable intelligence. You’ll build a two-view dashboard to visualize KPIs and at-risk items, and then use generative AI to draft a weekly status report, applying a QA checklist to produce a final, human-reviewed version. Critically, you will evaluate the AI’s performance by building a confusion matrix to compute its precision and recall. Based on your findings, you’ll make a business recommendation, proving your ability to deliver clear, data-driven reports and validate AI tools for responsible use in a professional business environment.

What's included

2 readings1 assignment

2 readingsTotal 14 minutes
  • Why This Project Matters4 minutes
  • Your Project Blueprint: Requirements and Evaluation10 minutes
1 assignmentTotal 120 minutes
  • Project: Status Dashboard and QA Report120 minutes

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Frequently asked questions

Yes. Labs include manual test execution and defect logging exercises using provided sample data.

No. Exercises use screenshots, templates, and CSV exports—admin access isn’t required.

A two-view status dashboard (KPI + overdue/risk) and a QA report used as a portfolio artifact.

No, throughout the series of courses, the learner will build knowledge of Jira and its operations.  I do suggest, though, as a start to this certification, that the learners receive a 30–45  minute short course in Jira Overview and Navigation or quick tips for Jira use.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Financial aid available,

¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.