Manage Challenges with Resilience
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Manage Challenges with Resilience
This course is part of New Manager’s Playbook Specialization
Instructor: Harvard Business Review
Included with
What you'll learn
Resolve conflicts effectively by preparing for difficult conversations, listening well, sharing your perspective, focusing on areas of agreement
Coach and encourage team members to resolve their own conflicts and know when and how to intervene.
Identify stress triggers and apply strategies to maintain personal and team productivity.
Cultivate long-term well-being through healthy habits and mental practices to combat workplace challenges.
Skills you'll gain
- Composure
- Mindfulness
- Relationship Building
- Discussion Facilitation
- Conflict Management
- Communication Strategies
- Open Mindset
- Tactfulness
- Employee Coaching
- Team Management
- Habit Formation
- De-escalation Techniques
- Interpersonal Communications
- Communication
- Emotional Intelligence
- Active Listening
- Stress Management
- Resilience
- Relationship Management
- Adaptability
Details to know
March 2026
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There are 3 modules in this course
Build the skills needed to thrive under pressure. This course provides practical strategies to manage workplace conflicts, coach others, and handle stress effectively. You’ll learn to navigate difficult interactions through thoughtful communication, respond to stress with resilience, and foster a healthy, productive environment for yourself and your team.
Conflict is inevitable, but it doesn’t have to be unmanageable. Discover how to effectively handle—and coach members of your team in handling—disagreements through careful preparation, good communication, and a focus on solutions that work for all parties.
What's included
8 videos29 readings1 assignment
8 videos•Total 22 minutes
- Why Conflict Can Be Good for Innovation•3 minutes
- What’s Your Approach to Conflict?•2 minutes
- A Healthy Way to Engage with Conflict•3 minutes
- Get Ready for a Tough Conversation•3 minutes
- What Good Listening Really Sounds Like•3 minutes
- Turning Conflict into a Healthier Relationship•3 minutes
- One Key to Resolving Conflict: Open Mindedness•1 minute
- When Conflict Is Productive and When It’s Not•3 minutes
29 readings•Total 290 minutes
- Respond to Conflict with Confidence•10 minutes
- The upside of conflict•10 minutes
- Misconceptions about conflict•10 minutes
- What’s your conflict style?•10 minutes
- Common sources of disagreement•10 minutes
- Ways to address conflict•10 minutes
- Prepare for a Difficult Conversation•10 minutes
- How did we get here?•10 minutes
- Consider the other person’s style•10 minutes
- Determine your goal•10 minutes
- Get in the right mindset•10 minutes
- Make a plan•10 minutes
- Talk Through a Disagreement•10 minutes
- Frame the conversation•10 minutes
- Listen well•10 minutes
- Share your point of view•10 minutes
- Choose your words carefully•10 minutes
- Resolve a Conflict Successfully•10 minutes
- Recipe for a successful resolution•10 minutes
- Focus on agreement•10 minutes
- Explore options together•10 minutes
- Map out a solution•10 minutes
- Repair your relationship•10 minutes
- Help Your Team Deal with Conflict•10 minutes
- Beyond us versus them•10 minutes
- Foster respect on your team•10 minutes
- Address insensitive behavior•10 minutes
- Lead by example•10 minutes
- Know when to intervene•10 minutes
1 assignment•Total 30 minutes
- Difficult Interactions Assessment•30 minutes
Don’t let stress weigh you down any longer. By learning how stress affects you, where it comes from, and how you can control it, you’ll set yourself up to be happier, more productive, and healthier in and out of the office.
What's included
8 videos25 readings1 assignment
8 videos•Total 15 minutes
- Mentor Moment: How We Think About Stress•2 minutes
- Hijacked by Stress•2 minutes
- Counteract Secondhand Stress•1 minute
- The Calm Down Effect•2 minutes
- How We Get Hooked•2 minutes
- Your Resilience Starts with Your Values•2 minutes
- The Good Around You •2 minutes
- Engage in Activities That Make You Happy•2 minutes
25 readings•Total 256 minutes
- Understand Stress•10 minutes
- Stress—we all feel it•10 minutes
- What stress is—and isn’t•10 minutes
- The tools you need to manage stress•10 minutes
- Make stress work for you•10 minutes
- What Stresses You Out—and Why?•10 minutes
- Recognize the warning signs•10 minutes
- Tune into your mood•10 minutes
- Where does your stress come from?•10 minutes
- Don’t let stress spread•10 minutes
- Manage Stress in the Moment•14 minutes
- Calm your mind•10 minutes
- Shift your perception•10 minutes
- Let go of what you can’t control•10 minutes
- Build Resilience to Stress•10 minutes
- What is resilience?•10 minutes
- Find a sense of purpose•10 minutes
- Live your values•10 minutes
- Connect with others•10 minutes
- Adapt to change•10 minutes
- Cultivate Well-Being•12 minutes
- A healthier you•10 minutes
- Make time for mindfulness•10 minutes
- Put your health first•10 minutes
- Rest and recharge•10 minutes
1 assignment•Total 30 minutes
- Stress Management Assessment•30 minutes
What's included
2 assignments
2 assignments•Total 60 minutes
- Course-End Assessments•30 minutes
- Course-End Project•30 minutes
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