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⇱ Management Complete Guide - Succeed in Leadership Roles | Coursera


Management Complete Guide - Succeed in Leadership Roles

Management Complete Guide - Succeed in Leadership Roles

This course is part of Manager's Toolkit Specialization

Included with

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

3 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

3 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Understand principal management theories and how to apply them

  • Empower your team with coaching and delegation to level up the business

  • Know your team members on a personal level so you can work together more effectively

Details to know

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Recently updated!

February 2026

Assessments

26 assignments¹

AI Graded see disclaimer
Taught in English

Build your subject-matter expertise

This course is part of the Manager's Toolkit Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 16 modules in this course

Investing time in your management skills will pay dividends for you and your team (and your boss!), yet most people never study management in any scientific way. Excellent management is actually easy to learn, but trying to pick it up by copying good or bad leaders is surprisingly difficult. Improvising as you go rarely leads to consistently effective results.

As a leader, there’s a lot on your plate. You’re expected to lead a team, make tough decisions, delegate work (without micromanaging!), and somehow keep everyone happy and productive. On top of that, you need to delegate properly, avoid burnout, and make your boss think you’ve got everything under control. The good news? This course is here to help. You’ll learn the difference between management and leadership, how to delegate effectively, what your leadership options are, how to motivate different types of people, and when to empower others without slipping into abdication. I designed this course specifically for people just like you—those thrown into the deep end of leadership who want practical advice that works right now. Whether you’re managing a small team or leading in a large organization, I’ll give you the tools and strategies you need to succeed. You’ll love this course because it isn’t a boring list of “dos and don’ts.” It’s packed with real-world, practical advice that’s been tested by thousands of managers I’ve worked with. I’m Chris Croft, and with over 20 years of experience, I specialize in making leadership simple, practical, and even a bit fun.

Let's begin by looking at your role as a boss - what are you there to deliver as a primary focus and how can you understanding your team and workplace at a deeper level?

What's included

7 videos4 readings1 assignment

7 videosTotal 17 minutes
  • Introduction1 minute
  • Introduction1 minute
  • Leadership Self Audit3 minutes
  • Using MBWA4 minutes
  • Back to the floor3 minutes
  • How to get to the root of problems4 minutes
  • Wrap Up1 minute
4 readingsTotal 40 minutes
  • Self Audit10 minutes
  • MBWA alternative10 minutes
  • Back to the floor10 minutes
  • Root cause10 minutes
1 assignmentTotal 30 minutes
  • What's a boss for?30 minutes

Motivation ties into so many factors affecting long term success - delegation, promotion, communication, employee turnover, team bonding, and a general feeling of personal life satisfaction. So let's work out how to get it right!

What's included

9 videos7 readings2 assignments

9 videosTotal 30 minutes
  • Introduction1 minute
  • The most famous management theory in the world5 minutes
  • Improve security for your team5 minutes
  • How to give your team a sense of Belonging3 minutes
  • How to make each person in your team feel valued4 minutes
  • The ultimate motivator6 minutes
  • The Management Potato4 minutes
  • It’s like watering a plant2 minutes
  • Wrap Up1 minute
7 readingsTotal 70 minutes
  • Maslows Hierarchy10 minutes
  • Security10 minutes
  • Belong10 minutes
  • Valued10 minutes
  • Ultimate motivator10 minutes
  • Daniel Pink's Three Motivational Factors10 minutes
  • Thanking people10 minutes
2 assignmentsTotal 60 minutes
  • Motivation30 minutes
  • Applying Maslow30 minutes

Take time in this section to assess each member of your team and how they fit together as a whole. We will look at continuous learning, ownership of tasks, and motivation of individuals and the group.

What's included

7 videos5 readings1 assignment

7 videosTotal 10 minutes
  • Introduction1 minute
  • A team motivation audit1 minute
  • The importance of Ownership2 minutes
  • It’s the Challenge Challenge!1 minute
  • Are your team all Learning?3 minutes
  • What falls between the cracks?2 minutes
  • Wrap Up1 minute
5 readingsTotal 50 minutes
  • Team Motivation Audit10 minutes
  • Task ownership10 minutes
  • Challenge Challenge10 minutes
  • Never Stop Learning10 minutes
  • Task Log10 minutes
1 assignmentTotal 30 minutes
  • Team audit 30 minutes

The four personality colours theory applies to so many areas of life, and can be an extremely empowering management tool. Understanding how each of your team members likes to work and communicate will make management a much smoother experience.

What's included

3 videos3 readings1 assignment

3 videosTotal 12 minutes
  • Introduction1 minute
  • Understand your colleagues5 minutes
  • What are you like?7 minutes
3 readingsTotal 30 minutes
  • Mapping out Personalities10 minutes
  • Your Personality Type10 minutes
  • Simon Sinek on Leadership Qualities10 minutes
1 assignmentTotal 30 minutes
  • Personality30 minutes

Most likely, as well as managing others, you have a boss above you as well. Interacting with them (and hopefully even improving them!) will make your life better but also that of the team below you. It's well worth investing some time in learning about interpersonal hierarchy skills.

What's included

1 video3 readings1 assignment

1 videoTotal 5 minutes
  • Ask your boss to be a better boss5 minutes
3 readingsTotal 30 minutes
  • Improving your boss10 minutes
  • Todd Dewett on Difficult Bosses10 minutes
  • A boss who overloads you10 minutes
1 assignmentTotal 30 minutes
  • Managing your boss30 minutes

Planning for new projects can be a minefield - how much should you involve your team in the process and at which stages? This module outlines all of that in detail and gives you frameworks to assess team members to make sure they are as engaged as possible with your work.

What's included

4 videos4 readings2 assignments

4 videosTotal 9 minutes
  • Introduction1 minute
  • How much should you involve other people in your plans?4 minutes
  • Could you involve your team more?2 minutes
  • Encourage your boss to hand over more control2 minutes
4 readingsTotal 40 minutes
  • How Involved10 minutes
  • Natural Tendency10 minutes
  • Move level down10 minutes
  • Brian Tracy on Five Leadership Styles10 minutes
2 assignmentsTotal 60 minutes
  • Considering Ownership in Your Workplace30 minutes
  • Levels of involvement30 minutes

Mastering Situational Leadership means understanding how your team like/need to be managed on an individual basis. How to allocate tasks, empower individuals to improve, and coach everyone to success.

What's included

10 videos4 readings3 assignments

10 videosTotal 28 minutes
  • Introduction1 minute
  • What’s the best leadership style for your team members?4 minutes
  • The best way for YOU to be managed4 minutes
  • Allocate some tasks to your team members3 minutes
  • Coaching3 minutes
  • What to do with people who are under-achieving2 minutes
  • Who can you Empower?3 minutes
  • The problem With Stars3 minutes
  • The Banana of Boredom3 minutes
  • Wrap Up1 minute
4 readingsTotal 40 minutes
  • Situational Leadership10 minutes
  • Styles for Your Team10 minutes
  • Dealing with Stars10 minutes
  • Banana of Boredom10 minutes
3 assignmentsTotal 90 minutes
  • Situational Leadership30 minutes
  • Applying Situational Leadership30 minutes
  • Your Personal Banana30 minutes

Coaching is the cornerstone of an excellent manager - someone who doesn't just pass tasks down the tree but truly understands and grows every team member. It benefits them but it will also benefit you if your team are highly motivated, trained and self sufficient.

What's included

8 videos3 readings1 assignment

8 videosTotal 14 minutes
  • Introduction1 minute
  • The process of coaching4 minutes
  • Dividing a task into learnable chunks1 minute
  • How to loosen the reins2 minutes
  • Assess your current levels of coaching2 minutes
  • Ask for coaching in something new1 minute
  • Coaching from your boss2 minutes
  • Wrap Up1 minute
3 readingsTotal 30 minutes
  • Coaching Process10 minutes
  • Current Level10 minutes
  • Barack Obama on Leadership10 minutes
1 assignmentTotal 30 minutes
  • Coaching 30 minutes

Knowing how much freedom to give a team is based on individuals but also on the specific task. Some need a tighter control than others and getting this balance right means things can come off your plate and onto theirs without anyone feeling stressed or over burdened.

What's included

3 videos3 readings2 assignments

3 videosTotal 6 minutes
  • Introduction1 minute
  • The Freedom Ladder4 minutes
  • Can you give your team more freedom?2 minutes
3 readingsTotal 30 minutes
  • The Freedom Ladder10 minutes
  • Freedom for Your Team10 minutes
  • Jeff Bezos on Leadership10 minutes
2 assignmentsTotal 60 minutes
  • Levels of Freedom30 minutes
  • Applying the Freedom Ladder to yourself and team30 minutes

The Management Matrix looks at how to balance empowerment and delegation when it comes to planning tasks vs doing them. This module examines the theory in detail and how you can apply it to your team.

What's included

3 videos2 readings2 assignments

3 videosTotal 9 minutes
  • Introduction1 minute
  • The Management Matrix4 minutes
  • You are the boss now4 minutes
2 readingsTotal 20 minutes
  • Planning and Doing10 minutes
  • You're The Boss10 minutes
2 assignmentsTotal 60 minutes
  • The Matrix30 minutes
  • Applying The Matrix30 minutes

Delegating can be really freeing for you and motivational for your team - but there are challenges too. This section looks at the limitations, the benefits, and the practicalities of delegating effectively.

What's included

12 videos6 readings1 assignment

12 videosTotal 27 minutes
  • Introduction1 minute
  • What are YOUR cushions?4 minutes
  • The list of could and can’t2 minutes
  • The value of delegating2 minutes
  • Set up an expert system 2 minutes
  • A pretend motorbike crash3 minutes
  • The 80% rule3 minutes
  • People who are nearly ready1 minute
  • If you can’t delegate the whole thing….2 minutes
  • Assign a Deputy1 minute
  • The textbook delegation process5 minutes
  • Wrap Up1 minute
6 readingsTotal 60 minutes
  • Task You Can Delegate10 minutes
  • How Much Time10 minutes
  • Pretend Motorbike Crash10 minutes
  • Is it always worth delegating?10 minutes
  • Delegation Process10 minutes
  • Ten Practical Tips10 minutes
1 assignmentTotal 30 minutes
  • Delegation30 minutes

In this section we look at reverse delegation - taking tasks back off other people when they shouldn't be being passed. Understand when and how it happens, and how to avoid it.

What's included

2 videos2 readings1 assignment

2 videosTotal 5 minutes
  • WHAT is a Management Monkey?4 minutes
  • WHO is your biggest monkey-giver?1 minute
2 readingsTotal 20 minutes
  • Deeper Reading on Monkeys10 minutes
  • Monkey Givers workbook10 minutes
1 assignmentTotal 30 minutes
  • Review what you've learnt30 minutes

Working remote or virtually is a huge part of modern working life and so it's important to address the most effective ways to do it. Building motivation, autonomy, communication and adapting to different personality types - it's all covered here.

What's included

18 videos2 readings2 assignments

18 videosTotal 71 minutes
  • Planning and delivering2 minutes
  • The nine options for managing virtual teams4 minutes
  • Why empowerment is not suitable for virtual teams3 minutes
  • Communicating within a virtual team3 minutes
  • How to deliver critique with empathy7 minutes
  • Building autonomy into remote work3 minutes
  • Motivations of remote workers10 minutes
  • How to unlock deeper connection3 minutes
  • Avoiding fractious groups3 minutes
  • Juggling the hierarchy remotely3 minutes
  • Different personalities within a team2 minutes
  • What do your team enjoy?3 minutes
  • You can't praise what you don't notice3 minutes
  • Personality Type: Analyticals4 minutes
  • Personality Type: Controllers5 minutes
  • Personality Type: Enthusiasts5 minutes
  • Personality Type: Amiables5 minutes
  • Summary2 minutes
2 readingsTotal 20 minutes
  • Managing Remote Teams10 minutes
  • Remote Working Handbook10 minutes
2 assignmentsTotal 60 minutes
  • Review this module30 minutes
  • Untitled30 minutes

Let's go above and beyond with our delegation learnings. In this next section we cover abdication, empowerment, and getting extra responsibility from your boss so you can continue to empower your team too.

What's included

6 videos1 reading2 assignments

6 videosTotal 15 minutes
  • Introduction1 minute
  • The two key parts of delegation3 minutes
  • Why we abdicate2 minutes
  • How to try Empowerment4 minutes
  • Train your boss to empower you more4 minutes
  • Wrap Up1 minute
1 readingTotal 10 minutes
  • Abdication10 minutes
2 assignmentsTotal 60 minutes
  • Review your progress30 minutes
  • Abdication vs Empowerment30 minutes

In my opinion every great company does appraisals well - it's a key marker of success for me. So let's learn what they are how to make them highly effective at all levels of the hierarchy.

What's included

5 videos2 readings2 assignments

5 videosTotal 10 minutes
  • Introduction1 minute
  • Appraisals solve every problem3 minutes
  • The number one sign of a professional company3 minutes
  • How to make your appraisals make a real difference2 minutes
  • Wrap Up1 minute
2 readingsTotal 20 minutes
  • Getting Appraisals Done10 minutes
  • Appraisal Summary10 minutes
2 assignmentsTotal 60 minutes
  • Team audit 30 minutes
  • Applying appraisals in your workplace30 minutes

Finally, make yourself a long term implementation plan. Consider what you'll be implementing from this course on a regular basis both short term and long term.

What's included

6 videos4 readings2 assignments

6 videosTotal 15 minutes
  • Introduction1 minute
  • Daily actions3 minutes
  • Weekly actions3 minutes
  • Monthly actions3 minutes
  • Yearly actions5 minutes
  • Conclusion2 minutes
4 readingsTotal 40 minutes
  • Taking Action10 minutes
  • Jim Collins on Level 5 Leadership10 minutes
  • Further Reading10 minutes
  • Reading List10 minutes
2 assignmentsTotal 60 minutes
  • Summing up - regular actions30 minutes
  • Planned Daily/Weekly/Monthly actions30 minutes

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Chris Croft Training
24 Courses1,797 learners

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