Management Complete Guide - Succeed in Leadership Roles
Management Complete Guide - Succeed in Leadership Roles
This course is part of Manager's Toolkit Specialization
Instructor: Chris Croft
Included with
Recommended experience
Recommended experience
What you'll learn
Understand principal management theories and how to apply them
Empower your team with coaching and delegation to level up the business
Know your team members on a personal level so you can work together more effectively
Details to know
February 2026
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There are 16 modules in this course
Investing time in your management skills will pay dividends for you and your team (and your boss!), yet most people never study management in any scientific way. Excellent management is actually easy to learn, but trying to pick it up by copying good or bad leaders is surprisingly difficult. Improvising as you go rarely leads to consistently effective results.
As a leader, there’s a lot on your plate. You’re expected to lead a team, make tough decisions, delegate work (without micromanaging!), and somehow keep everyone happy and productive. On top of that, you need to delegate properly, avoid burnout, and make your boss think you’ve got everything under control. The good news? This course is here to help. You’ll learn the difference between management and leadership, how to delegate effectively, what your leadership options are, how to motivate different types of people, and when to empower others without slipping into abdication. I designed this course specifically for people just like you—those thrown into the deep end of leadership who want practical advice that works right now. Whether you’re managing a small team or leading in a large organization, I’ll give you the tools and strategies you need to succeed. You’ll love this course because it isn’t a boring list of “dos and don’ts.” It’s packed with real-world, practical advice that’s been tested by thousands of managers I’ve worked with. I’m Chris Croft, and with over 20 years of experience, I specialize in making leadership simple, practical, and even a bit fun.
Let's begin by looking at your role as a boss - what are you there to deliver as a primary focus and how can you understanding your team and workplace at a deeper level?
What's included
7 videos4 readings1 assignment
7 videos•Total 17 minutes
- Introduction•1 minute
- Introduction•1 minute
- Leadership Self Audit•3 minutes
- Using MBWA•4 minutes
- Back to the floor•3 minutes
- How to get to the root of problems•4 minutes
- Wrap Up•1 minute
4 readings•Total 40 minutes
- Self Audit•10 minutes
- MBWA alternative•10 minutes
- Back to the floor•10 minutes
- Root cause•10 minutes
1 assignment•Total 30 minutes
- What's a boss for?•30 minutes
Motivation ties into so many factors affecting long term success - delegation, promotion, communication, employee turnover, team bonding, and a general feeling of personal life satisfaction. So let's work out how to get it right!
What's included
9 videos7 readings2 assignments
9 videos•Total 30 minutes
- Introduction•1 minute
- The most famous management theory in the world•5 minutes
- Improve security for your team•5 minutes
- How to give your team a sense of Belonging•3 minutes
- How to make each person in your team feel valued•4 minutes
- The ultimate motivator•6 minutes
- The Management Potato•4 minutes
- It’s like watering a plant•2 minutes
- Wrap Up•1 minute
7 readings•Total 70 minutes
- Maslows Hierarchy•10 minutes
- Security•10 minutes
- Belong•10 minutes
- Valued•10 minutes
- Ultimate motivator•10 minutes
- Daniel Pink's Three Motivational Factors•10 minutes
- Thanking people•10 minutes
2 assignments•Total 60 minutes
- Motivation•30 minutes
- Applying Maslow•30 minutes
Take time in this section to assess each member of your team and how they fit together as a whole. We will look at continuous learning, ownership of tasks, and motivation of individuals and the group.
What's included
7 videos5 readings1 assignment
7 videos•Total 10 minutes
- Introduction•1 minute
- A team motivation audit•1 minute
- The importance of Ownership•2 minutes
- It’s the Challenge Challenge!•1 minute
- Are your team all Learning?•3 minutes
- What falls between the cracks?•2 minutes
- Wrap Up•1 minute
5 readings•Total 50 minutes
- Team Motivation Audit•10 minutes
- Task ownership•10 minutes
- Challenge Challenge•10 minutes
- Never Stop Learning•10 minutes
- Task Log•10 minutes
1 assignment•Total 30 minutes
- Team audit •30 minutes
The four personality colours theory applies to so many areas of life, and can be an extremely empowering management tool. Understanding how each of your team members likes to work and communicate will make management a much smoother experience.
What's included
3 videos3 readings1 assignment
3 videos•Total 12 minutes
- Introduction•1 minute
- Understand your colleagues•5 minutes
- What are you like?•7 minutes
3 readings•Total 30 minutes
- Mapping out Personalities•10 minutes
- Your Personality Type•10 minutes
- Simon Sinek on Leadership Qualities•10 minutes
1 assignment•Total 30 minutes
- Personality•30 minutes
Most likely, as well as managing others, you have a boss above you as well. Interacting with them (and hopefully even improving them!) will make your life better but also that of the team below you. It's well worth investing some time in learning about interpersonal hierarchy skills.
What's included
1 video3 readings1 assignment
1 video•Total 5 minutes
- Ask your boss to be a better boss•5 minutes
3 readings•Total 30 minutes
- Improving your boss•10 minutes
- Todd Dewett on Difficult Bosses•10 minutes
- A boss who overloads you•10 minutes
1 assignment•Total 30 minutes
- Managing your boss•30 minutes
Planning for new projects can be a minefield - how much should you involve your team in the process and at which stages? This module outlines all of that in detail and gives you frameworks to assess team members to make sure they are as engaged as possible with your work.
What's included
4 videos4 readings2 assignments
4 videos•Total 9 minutes
- Introduction•1 minute
- How much should you involve other people in your plans?•4 minutes
- Could you involve your team more?•2 minutes
- Encourage your boss to hand over more control•2 minutes
4 readings•Total 40 minutes
- How Involved•10 minutes
- Natural Tendency•10 minutes
- Move level down•10 minutes
- Brian Tracy on Five Leadership Styles•10 minutes
2 assignments•Total 60 minutes
- Considering Ownership in Your Workplace•30 minutes
- Levels of involvement•30 minutes
Mastering Situational Leadership means understanding how your team like/need to be managed on an individual basis. How to allocate tasks, empower individuals to improve, and coach everyone to success.
What's included
10 videos4 readings3 assignments
10 videos•Total 28 minutes
- Introduction•1 minute
- What’s the best leadership style for your team members?•4 minutes
- The best way for YOU to be managed•4 minutes
- Allocate some tasks to your team members•3 minutes
- Coaching•3 minutes
- What to do with people who are under-achieving•2 minutes
- Who can you Empower?•3 minutes
- The problem With Stars•3 minutes
- The Banana of Boredom•3 minutes
- Wrap Up•1 minute
4 readings•Total 40 minutes
- Situational Leadership•10 minutes
- Styles for Your Team•10 minutes
- Dealing with Stars•10 minutes
- Banana of Boredom•10 minutes
3 assignments•Total 90 minutes
- Situational Leadership•30 minutes
- Applying Situational Leadership•30 minutes
- Your Personal Banana•30 minutes
Coaching is the cornerstone of an excellent manager - someone who doesn't just pass tasks down the tree but truly understands and grows every team member. It benefits them but it will also benefit you if your team are highly motivated, trained and self sufficient.
What's included
8 videos3 readings1 assignment
8 videos•Total 14 minutes
- Introduction•1 minute
- The process of coaching•4 minutes
- Dividing a task into learnable chunks•1 minute
- How to loosen the reins•2 minutes
- Assess your current levels of coaching•2 minutes
- Ask for coaching in something new•1 minute
- Coaching from your boss•2 minutes
- Wrap Up•1 minute
3 readings•Total 30 minutes
- Coaching Process•10 minutes
- Current Level•10 minutes
- Barack Obama on Leadership•10 minutes
1 assignment•Total 30 minutes
- Coaching •30 minutes
Knowing how much freedom to give a team is based on individuals but also on the specific task. Some need a tighter control than others and getting this balance right means things can come off your plate and onto theirs without anyone feeling stressed or over burdened.
What's included
3 videos3 readings2 assignments
3 videos•Total 6 minutes
- Introduction•1 minute
- The Freedom Ladder•4 minutes
- Can you give your team more freedom?•2 minutes
3 readings•Total 30 minutes
- The Freedom Ladder•10 minutes
- Freedom for Your Team•10 minutes
- Jeff Bezos on Leadership•10 minutes
2 assignments•Total 60 minutes
- Levels of Freedom•30 minutes
- Applying the Freedom Ladder to yourself and team•30 minutes
The Management Matrix looks at how to balance empowerment and delegation when it comes to planning tasks vs doing them. This module examines the theory in detail and how you can apply it to your team.
What's included
3 videos2 readings2 assignments
3 videos•Total 9 minutes
- Introduction•1 minute
- The Management Matrix•4 minutes
- You are the boss now•4 minutes
2 readings•Total 20 minutes
- Planning and Doing•10 minutes
- You're The Boss•10 minutes
2 assignments•Total 60 minutes
- The Matrix•30 minutes
- Applying The Matrix•30 minutes
Delegating can be really freeing for you and motivational for your team - but there are challenges too. This section looks at the limitations, the benefits, and the practicalities of delegating effectively.
What's included
12 videos6 readings1 assignment
12 videos•Total 27 minutes
- Introduction•1 minute
- What are YOUR cushions?•4 minutes
- The list of could and can’t•2 minutes
- The value of delegating•2 minutes
- Set up an expert system •2 minutes
- A pretend motorbike crash•3 minutes
- The 80% rule•3 minutes
- People who are nearly ready•1 minute
- If you can’t delegate the whole thing….•2 minutes
- Assign a Deputy•1 minute
- The textbook delegation process•5 minutes
- Wrap Up•1 minute
6 readings•Total 60 minutes
- Task You Can Delegate•10 minutes
- How Much Time•10 minutes
- Pretend Motorbike Crash•10 minutes
- Is it always worth delegating?•10 minutes
- Delegation Process•10 minutes
- Ten Practical Tips•10 minutes
1 assignment•Total 30 minutes
- Delegation•30 minutes
In this section we look at reverse delegation - taking tasks back off other people when they shouldn't be being passed. Understand when and how it happens, and how to avoid it.
What's included
2 videos2 readings1 assignment
2 videos•Total 5 minutes
- WHAT is a Management Monkey?•4 minutes
- WHO is your biggest monkey-giver?•1 minute
2 readings•Total 20 minutes
- Deeper Reading on Monkeys•10 minutes
- Monkey Givers workbook•10 minutes
1 assignment•Total 30 minutes
- Review what you've learnt•30 minutes
Working remote or virtually is a huge part of modern working life and so it's important to address the most effective ways to do it. Building motivation, autonomy, communication and adapting to different personality types - it's all covered here.
What's included
18 videos2 readings2 assignments
18 videos•Total 71 minutes
- Planning and delivering•2 minutes
- The nine options for managing virtual teams•4 minutes
- Why empowerment is not suitable for virtual teams•3 minutes
- Communicating within a virtual team•3 minutes
- How to deliver critique with empathy•7 minutes
- Building autonomy into remote work•3 minutes
- Motivations of remote workers•10 minutes
- How to unlock deeper connection•3 minutes
- Avoiding fractious groups•3 minutes
- Juggling the hierarchy remotely•3 minutes
- Different personalities within a team•2 minutes
- What do your team enjoy?•3 minutes
- You can't praise what you don't notice•3 minutes
- Personality Type: Analyticals•4 minutes
- Personality Type: Controllers•5 minutes
- Personality Type: Enthusiasts•5 minutes
- Personality Type: Amiables•5 minutes
- Summary•2 minutes
2 readings•Total 20 minutes
- Managing Remote Teams•10 minutes
- Remote Working Handbook•10 minutes
2 assignments•Total 60 minutes
- Review this module•30 minutes
- Untitled•30 minutes
Let's go above and beyond with our delegation learnings. In this next section we cover abdication, empowerment, and getting extra responsibility from your boss so you can continue to empower your team too.
What's included
6 videos1 reading2 assignments
6 videos•Total 15 minutes
- Introduction•1 minute
- The two key parts of delegation•3 minutes
- Why we abdicate•2 minutes
- How to try Empowerment•4 minutes
- Train your boss to empower you more•4 minutes
- Wrap Up•1 minute
1 reading•Total 10 minutes
- Abdication•10 minutes
2 assignments•Total 60 minutes
- Review your progress•30 minutes
- Abdication vs Empowerment•30 minutes
In my opinion every great company does appraisals well - it's a key marker of success for me. So let's learn what they are how to make them highly effective at all levels of the hierarchy.
What's included
5 videos2 readings2 assignments
5 videos•Total 10 minutes
- Introduction•1 minute
- Appraisals solve every problem•3 minutes
- The number one sign of a professional company•3 minutes
- How to make your appraisals make a real difference•2 minutes
- Wrap Up•1 minute
2 readings•Total 20 minutes
- Getting Appraisals Done•10 minutes
- Appraisal Summary•10 minutes
2 assignments•Total 60 minutes
- Team audit •30 minutes
- Applying appraisals in your workplace•30 minutes
Finally, make yourself a long term implementation plan. Consider what you'll be implementing from this course on a regular basis both short term and long term.
What's included
6 videos4 readings2 assignments
6 videos•Total 15 minutes
- Introduction•1 minute
- Daily actions•3 minutes
- Weekly actions•3 minutes
- Monthly actions•3 minutes
- Yearly actions•5 minutes
- Conclusion•2 minutes
4 readings•Total 40 minutes
- Taking Action•10 minutes
- Jim Collins on Level 5 Leadership•10 minutes
- Further Reading•10 minutes
- Reading List•10 minutes
2 assignments•Total 60 minutes
- Summing up - regular actions•30 minutes
- Planned Daily/Weekly/Monthly actions•30 minutes
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