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Managing Yourself and Others

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Managing Yourself and Others

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply core management frameworks to create, launch, and lead effective teams

  • Communicate clearly using intent vs. impact and structured communication techniques

  • Use active listening strategies to improve understanding and team collaboration

  • Respond to workplace conflict using practical frameworks and de-escalation techniques

Details to know

Shareable certificate

Add to your LinkedIn profile

Recently updated!

March 2026

Assessments

1 assignment

Taught in English

Build your subject-matter expertise

This course is part of the Principles of Management Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 5 modules in this course

Effective management starts with mastering yourself and building strong, high-performing teams. In this course, learners develop essential management skills to create, launch, and lead teams while communicating clearly and confidently across organizational levels. Through practical frameworks and real-world scenarios, learners explore what managers actually do, how to align intent with impact, and how to prevent miscommunication in fast-paced work environments. The course emphasizes active listening, structured communication techniques such as I-messages, and strategies for navigating conflict productively. Learners will also practice using reflective journaling, feedback frameworks, and team management tools to strengthen collaboration and performance. By the end of the course, learners will be able to lead teams effectively, manage interpersonal dynamics, and respond to workplace challenges with confidence. This course is ideal for aspiring managers, team leads, and professionals seeking to improve leadership, communication, and conflict management skills.

In this module, you will be introduced to the skills and tools needed to create and launch teams and communicate clearly and professionally with direct reports, peers, and those above you on the organizational chart.

What's included

5 videos1 reading

5 videosβ€’Total 23 minutes
  • Welcome to Principles of Managementβ€’2 minutes
  • Management: Easy to Understand, Hard to Doβ€’4 minutes
  • Why Do Managers Matter?β€’6 minutes
  • Are Good Managers Born or Made?β€’7 minutes
  • What Do Managers Actually Do?β€’4 minutes
1 reading
  • What Managers Do: Resourcesβ€’0 minutes

What's included

6 videos1 reading1 discussion prompt

6 videosβ€’Total 35 minutes
  • Managing Teamsβ€’7 minutes
  • Creating Successful Teamsβ€’6 minutes
  • Team Managementβ€’5 minutes
  • Performance Spiralsβ€’9 minutes
  • (Optional) Onboardingβ€’4 minutes
  • Launching Successful Teamsβ€’4 minutes
1 reading
  • Team Creation, Launch, & Managementβ€’0 minutes
1 discussion promptβ€’Total 5 minutes
  • Launching Successful Teamsβ€’5 minutes

What's included

5 videos

5 videosβ€’Total 27 minutes
  • Intent Vs. Impactβ€’6 minutes
  • Competent & Likeableβ€’7 minutes
  • Align Short-Term Actions with Long-Term Intentionsβ€’3 minutes
  • The Tortilla Methodβ€’5 minutes
  • But Don't You Think...β€’7 minutes

What's included

4 videos2 readings

4 videosβ€’Total 29 minutes
  • Why Listen?β€’8 minutes
  • Tips to Overcome Listening Challengesβ€’8 minutes
  • Pretending Does Not Workβ€’9 minutes
  • How to Use the Journals as Scaffolding for Learning and the Final Projectβ€’4 minutes
2 readingsβ€’Total 30 minutes
  • Listeningβ€’10 minutes
  • Journal Prompt for Listeningβ€’20 minutes

What's included

10 videos3 readings1 assignment

10 videosβ€’Total 61 minutes
  • Affective & Task Conflictβ€’6 minutes
  • Conflict Positionsβ€’5 minutes
  • How to Choose a Productive Conflict Responseβ€’6 minutes
  • Leading During Group Conflictsβ€’5 minutes
  • Assertive Speakingβ€’5 minutes
  • Not So Funnyβ€’5 minutes
  • The I-Message: What It Is and What It Is Notβ€’8 minutes
  • The I-Message: Common Errors & Questionsβ€’8 minutes
  • De-escalationβ€’6 minutes
  • The Fact Is …‒8 minutes
3 readingsβ€’Total 25 minutes
  • Conflict Surveyβ€’10 minutes
  • Responding to Conflict Productively: Resourcesβ€’0 minutes
  • Journal Prompt for Responding to Conflict Productivelyβ€’15 minutes
1 assignmentβ€’Total 12 minutes
  • Introduction to Management: Communicating with Direct Reports & Teamsβ€’12 minutes

Earn a career certificate

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Instructor

Johns Hopkins University
5 Coursesβ€’73,980 learners

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,