Managing Conflict
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Managing Conflict
This course is part of Conflict Management For Everyone Specialization
Instructor: CareerCatalyst
2,356 already enrolled
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There are 6 modules in this course
Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!
What's included
1 reading2 plugins
1 reading•Total 5 minutes
- Welcome to Managing Conflict!•5 minutes
2 plugins•Total 10 minutes
- Video: Welcome to Managing Conflict! •2 minutes
- Instructional Story: Jordan's illuminating disagreement•8 minutes
What's included
3 readings1 peer review1 discussion prompt3 plugins
3 readings•Total 12 minutes
- Practice the solution: Recognizing conflict mindsets•1 minute
- Infographic: Function of the brain•10 minutes
- Natural reactions can be counterproductive: Key takeaways•1 minute
1 peer review•Total 60 minutes
- Apply the solution: Identifying conflict mindsets •60 minutes
1 discussion prompt•Total 10 minutes
- Reflect on the solution: Identifying conflict mindsets •10 minutes
3 plugins•Total 19 minutes
- Identifying conflict mindsets: Causes and resources •2 minutes
- Identifying conflict mindsets: Recognizing conflict mindsets•2 minutes
- Practice the solution: Recognizing conflict mindsets•15 minutes
What's included
3 readings1 peer review1 discussion prompt3 plugins
3 readings•Total 12 minutes
- Practice the solution: Managing conflict in-person•1 minute
- Infographic: Managing in-person conflict•10 minutes
- Less time and space create more pressure: Key takeaways•1 minute
1 peer review•Total 60 minutes
- Apply the solution: Handling in-person conflict •60 minutes
1 discussion prompt•Total 10 minutes
- Reflect on the solution: Handling in person conflict •10 minutes
3 plugins•Total 19 minutes
- Handling conflict in person: Causes and resources •2 minutes
- Handling conflict in person: Managing in-person conflict •2 minutes
- Practice the solution: Managing in-person conflict•15 minutes
What's included
3 readings1 peer review1 discussion prompt3 plugins
3 readings•Total 12 minutes
- Practice the solution: Managing email conflicts•1 minute
- Infographic: Managing email conflicts•10 minutes
- Emails provide more time but less context: Key takeaways•1 minute
1 peer review•Total 60 minutes
- Apply the solution: Handling conflict over email•60 minutes
1 discussion prompt•Total 10 minutes
- Reflect on the solution: Handling conflict over email •10 minutes
3 plugins•Total 19 minutes
- Handling conflict over email: Causes and resources •2 minutes
- Handling conflict over email: Managing email conflicts •2 minutes
- Practice the solution: Managing email conflicts•15 minutes
What's included
3 readings1 peer review1 discussion prompt3 plugins
3 readings•Total 12 minutes
- Practice the solution: Managing conflict on the phone•1 minute
- Infographic: Managing conflict on the phone•10 minutes
- A hybrid conflict, for better or worse: Key takeaways •1 minute
1 peer review•Total 60 minutes
- Apply the solution: Handling conflict over the phone •60 minutes
1 discussion prompt•Total 10 minutes
- Reflect on the solution: Handling conflict on the phone•10 minutes
3 plugins•Total 19 minutes
- Handling conflict on the phone: Causes and resources •2 minutes
- Handling conflict on the phone: Managing conflict on the phone •2 minutes
- Practice the solution: Managing conflict on the phone•15 minutes
What's included
1 reading1 plugin
1 reading•Total 1 minute
- Final Thoughts•1 minute
1 plugin•Total 1 minute
- Video: Final Thoughts •1 minute
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Reviewed on Aug 29, 2023
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