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⇱ Microsoft Copilot: Better Prompts, Agents & AI in M365 Apps | Coursera


Microsoft Copilot: Better Prompts, Agents & AI in M365 Apps

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Microsoft Copilot: Better Prompts, Agents & AI in M365 Apps

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 hour to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 hour to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • β€’ Understand how Copilot chat works, write prompts, and refine results

    β€’ Use Copilot agents for specialized tasks

    β€’ Apply Copilot to everyday tasks

Details to know

Shareable certificate

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Recently updated!

June 2026

Assessments

8 assignments

Taught in English

There are 4 modules in this course

Master Microsoft Copilot Chat and build a strong foundation in AI-powered work.

This beginner-friendly course introduces the fundamentals of AI Governance and Microsoft Copilot Chat, helping you understand how generative AI works, how to use it responsibly, and how to apply it effectively in everyday business scenarios. Why This Course Matters? Artificial intelligence is rapidly becoming a core workplace skill. As organizations adopt AI tools like Microsoft Copilot, professionals need more than just access to the technology; they need the knowledge to use it effectively, responsibly, and securely. Understanding how AI generates responses, how to communicate with it through effective prompting, and when to leverage specialized AI agents can help you work more efficiently and make better decisions. Career Impact: AI literacy is becoming an essential skill across industries. Professionals who understand how to work with AI tools can complete tasks more efficiently, improve the quality of their work, and adapt to emerging workplace technologies. Developing Copilot skills can strengthen your productivity, communication, and problem-solving abilities while demonstrating your readiness to work in AI-enabled environments. What You'll Learn β€’ Understand the fundamentals of AI Governance and responsible AI use β€’ Explain how Microsoft Copilot Chat generates responses and interacts with user prompts β€’ Write effective prompts to achieve more accurate and useful results β€’ Refine and improve AI-generated responses through prompt iteration β€’ Use Copilot agents for specialized tasks and workflows β€’ Identify when to use Copilot Chat versus specialized agents β€’ Apply Copilot to common workplace scenarios involving research, writing, analysis, and productivity What Makes This Course Unique? βœ” Combines AI Governance principles with hands-on Copilot skills βœ” Focuses on practical workplace applications rather than theory alone βœ” Teaches prompt engineering techniques that can be applied immediately βœ” Introduces specialized Copilot agents and real-world use cases βœ” Designed for beginners with no prior AI experience required Who Should Take This Course? β€’ Professionals looking to improve productivity with AI tools β€’ Business users who want to understand and apply Microsoft Copilot β€’ Managers and team members adopting AI-enabled workflows β€’ Students and lifelong learners building AI literacy skills β€’ Anyone interested in using generative AI more effectively and responsibly Who this is for This course is designed for professionals using Microsoft 365 in a workplace environment. Some features may require a business/enterprise subscription. Enroll now and learn how to use Microsoft Copilot Chat with confidence, create better prompts, leverage specialized AI agents, and apply AI responsibly in your everyday work.

Welcome to the Get Started With AI-Based Chat module, where you'll embark on an exciting journey into the world of AI with M365 Copilot. You'll learn how to navigate and effectively use Copilot Chat, empowering you to integrate AI into your daily tasks with confidence. Explore the benefits and risks of AI, ensuring you can make informed decisions and plan for responsible use. Additionally, you'll gain insights into checking your Copilot licensing and capabilities, setting a strong foundation for building your own AI-driven workflows. Get ready to unlock the potential of AI in your work! Note: This course is designed for professionals using Microsoft 365 in a workplace environment. Some features may require a business/enterprise subscription.

What's included

5 videos1 reading2 assignments

5 videosβ€’Total 8 minutes
  • Explore the Benefits of AI Chat-Based Assistantsβ€’2 minutes
  • Recognize AI Risks and Plan for Responsible Useβ€’2 minutes
  • Check Your Copilot License and Capabilitiesβ€’1 minute
  • Get Started With Copilot Premiumβ€’2 minutes
  • Use the Chat Feature in the Microsoft 365 Home Pageβ€’1 minute
1 readingβ€’Total 3 minutes
  • Chat with Copilotβ€’3 minutes
2 assignmentsβ€’Total 6 minutes
  • Apply Your Knowledgeβ€’3 minutes
  • Activity: Chat with Copilotβ€’3 minutes

Dive into the fascinating world of M365 Copilot and uncover the mechanics behind its AI-driven capabilities. In this module, you'll explore the core principles of language models and how they shape the responses generated by AI tools. You'll learn how to craft clear and specific prompts to maximize Copilot's performance, and discover how to adjust conversation modes to enhance the quality of interactions. By mastering these techniques, you'll be empowered to create detailed prompts and utilize the Copilot Prompt Gallery effectively, ensuring you receive precise and valuable responses every time.

What's included

7 videos1 reading2 assignments

7 videosβ€’Total 10 minutes
  • Understand Language Modelsβ€’2 minutes
  • Prompt Like a Professionalβ€’3 minutes
  • Explore Prompts in the Copilot Prompt Galleryβ€’2 minutes
  • Use References in Copilot Prompts to Obtain Targeted Responsesβ€’2 minutes
  • Refine AI Responses Step by Stepβ€’1 minute
  • Specify the Desired Output Formatβ€’1 minute
  • Improve Prompting with the Prompt Coachβ€’1 minute
1 readingβ€’Total 3 minutes
  • Get Started With Promptingβ€’3 minutes
2 assignmentsβ€’Total 6 minutes
  • Apply Your Knowledgeβ€’3 minutes
  • Activity: Use Detailed Prompts with Copilot Chatβ€’3 minutes

Welcome to the Utilize Copilot Agents module, where you'll dive into the world of specialized support tools within M365 Copilot. You'll learn how to effectively differentiate between using Copilot Chat and specialized agents to tackle various tasks. By mastering the use of agents like the Analyst and Researcher, you'll gain the ability to extract deeper insights and handle complex scenarios with precision. Unlock the potential of these powerful tools to achieve more targeted and effective results in your work.

What's included

5 videos1 reading2 assignments

5 videosβ€’Total 10 minutes
  • Understand Copilot Agentsβ€’2 minutes
  • Chat With an Agent in Microsoft 365β€’1 minute
  • Improve Writing with Writing Coachβ€’1 minute
  • Analyze Data with Analyst in Microsoft 365β€’2 minutes
  • Streamline Your Research Process with Researcher in Microsoft 365β€’3 minutes
1 readingβ€’Total 3 minutes
  • Use Targeted Copilot Agentsβ€’3 minutes
2 assignmentsβ€’Total 6 minutes
  • Apply Your Knowledgeβ€’3 minutes
  • Activity: Work with Agentsβ€’3 minutes

Welcome to the Integrate Copilot Into Your Workflow module, where you'll discover how to seamlessly incorporate M365 Copilot into your daily tasks. You'll learn how to use responsible AI principles to enhance your productivity and explore time-saving features within Copilot Chat. Master the art of generating PowerPoints, Word Documents, and Excel Files effortlessly, and utilize featured prompts to stay on top of emails, tasks, and meetings. By the end of this module, you'll be equipped to work more efficiently and focus on what truly matters in your role.

What's included

7 videos1 reading2 assignments

7 videosβ€’Total 10 minutes
  • Understand the Principles of Responsible AI Useβ€’3 minutes
  • Use Featured Prompts in Copilot to Catch Upβ€’2 minutes
  • Set Reminders With Copilotβ€’1 minute
  • Generate a PowerPoint Presentation with Copilot Chatβ€’1 minute
  • Generate a Word Document with Copilot Chatβ€’1 minute
  • Generate an Excel File with Copilot Chatβ€’1 minute
  • Generate a Meeting Summary with Copilotβ€’1 minute
1 readingβ€’Total 3 minutes
  • Tackle Your Work Tasks With Copilotβ€’3 minutes
2 assignmentsβ€’Total 6 minutes
  • Apply Your Knowledgeβ€’3 minutes
  • Activity: Make Copilot Chat Work for Youβ€’3 minutes

Instructor

Knowledge Accelerators
31 Coursesβ€’429,670 learners

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Frequently asked questions

No. All you need is a Copilot license and general Microsoft knowledge to get started!

This course is meant to best support your everyday workflow, no matter what kind of work professional you are. This course provides you with practice activities so you can choose exactly how to make Copilot work best for you.

It is highly recommended. This course is intended to be for Copilot license holders. Activities will direct you to try out specific actions which require a license. You can still take this course for the knowledge if you do not hold a license, but we recommend you have one prior to starting the course.

This course combines AI fundamentals, prompt writing, and agent-based workflows with a strong focus on real-world business use cases.

You will learn how to write effective prompts, refine AI outputs, use Copilot agents, and apply AI to real workplace tasks such as writing emails, generating documents, and analyzing information.

The course is designed to be completed in a few hours, with short modules that fit into a busy schedule.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,