Navigate Conflict and Deliver Feedback
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Navigate Conflict and Deliver Feedback
This course is part of Boost Your Leadership Impact Specialization
Instructor: Harvard Business Review
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What you'll learn
Resolve conflicts effectively by preparing for difficult conversations, listening well, sharing your perspective, focusing on areas of agreement
Coach and encourage team members to resolve their own conflicts and know when and how to intervene
Encourage, appreciate, and apply feedback to improve your performance and reach your goals
Build trust and provide specific and actionable feedback to your team members
Details to know
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There are 3 modules in this course
Managing conflict and giving feedback are among the most challenging tasks leaders face. In this course, you'll discover how to effectively handle a dispute while preserving and strengthening relationships. You'll also learn how to give and receive effective feedback that can help you—and your team—succeed. Find out how to build trust and lead thriving teams that learn from successes, failures, disagreements, and challenges.
Conflict is inevitable, but it doesn’t have to be unmanageable. Discover how to effectively handle—and coach members of your team in handling—disagreements through careful preparation, good communication, and a focus on solutions that work for all parties.
What's included
8 videos29 readings1 assignment
8 videos•Total 22 minutes
- Why Conflict Can Be Good for Innovation•3 minutes
- What’s Your Approach to Conflict?•2 minutes
- A Healthy Way to Engage with Conflict•3 minutes
- Get Ready for a Tough Conversation•3 minutes
- What Good Listening Really Sounds Like•3 minutes
- Turning Conflict into a Healthier Relationship•3 minutes
- One Key to Resolving Conflict: Open Mindedness•1 minute
- When Conflict Is Productive and When It’s Not•3 minutes
29 readings•Total 290 minutes
- Respond to Conflict with Confidence•10 minutes
- The upside of conflict•10 minutes
- Misconceptions about conflict•10 minutes
- What’s your conflict style?•10 minutes
- Common sources of disagreement•10 minutes
- Ways to address conflict•10 minutes
- Prepare for a Difficult Conversation•10 minutes
- How did we get here?•10 minutes
- Consider the other person’s style•10 minutes
- Determine your goal•10 minutes
- Get in the right mindset•10 minutes
- Make a plan•10 minutes
- Talk Through a Disagreement•10 minutes
- Frame the conversation•10 minutes
- Listen well•10 minutes
- Share your point of view•10 minutes
- Choose your words carefully•10 minutes
- Resolve a Conflict Successfully•10 minutes
- Recipe for a successful resolution•10 minutes
- Focus on agreement•10 minutes
- Explore options together•10 minutes
- Map out a solution•10 minutes
- Repair your relationship•10 minutes
- Help Your Team Deal with Conflict•10 minutes
- Beyond us versus them•10 minutes
- Foster respect on your team•10 minutes
- Address insensitive behavior•10 minutes
- Lead by example•10 minutes
- Know when to intervene•10 minutes
1 assignment•Total 30 minutes
- Difficult Interactions Assessment•30 minutes
Feedback fosters learning and leads to stronger relationships and higher performance. Discover how to give and receive meaningful feedback that can help you—and your team—succeed.
What's included
6 videos22 readings1 assignment
6 videos•Total 17 minutes
- Guess What? People Want Feedback•2 minutes
- I'm Afraid to Damage the Relationship•2 minutes
- Feedback Can Help You Do Your Best Work•4 minutes
- Work Through Challenging Feedback•3 minutes
- Modeling Feedback on Your Team•2 minutes
- Create a Culture of Feedback on Your Team•3 minutes
22 readings•Total 220 minutes
- Why Feedback Matters•10 minutes
- What is feedback?•10 minutes
- The benefits of feedback•10 minutes
- Feedback challenges•10 minutes
- Feedback as an ongoing conversation•10 minutes
- Get the Feedback You Need to Succeed•10 minutes
- Ask for feedback•10 minutes
- Gather feedback from multiple sources•10 minutes
- Seek advice instead of feedback•10 minutes
- Receive feedback graciously•10 minutes
- Apply what you’ve learned•10 minutes
- Give Effective Feedback•10 minutes
- Get comfortable giving feedback•10 minutes
- Prepare for the conversation•10 minutes
- Deliver the message effectively•10 minutes
- Foster dialogue•10 minutes
- Handle emotional responses•10 minutes
- Follow through•10 minutes
- Encourage Feedback on Your Team•10 minutes
- Make it safe to give and get feedback•10 minutes
- Ask for feedback on your leadership•10 minutes
- Enable peer-to-peer feedback•10 minutes
1 assignment•Total 30 minutes
- Feedback Essentials Assessment•30 minutes
What's included
2 assignments
2 assignments•Total 60 minutes
- Course-End Assessments•30 minutes
- Course-End Project•30 minutes
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