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⇱ Professional Skills: Navigating Bias | Coursera


Professional Skills: Navigating Bias

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Professional Skills: Navigating Bias

This course is part of multiple programs.

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Beginner level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Implement strategies to maintain individual accountability in group settings.

  • Normalize and encourage productive disagreement within teams.

  • Utilize the 'devil's advocate' technique to challenge assumptions and improve decision quality.

Details to know

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Recently updated!

March 2026

Assessments

3 assignments

Taught in English

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There are 4 modules in this course

Recognize, reduce, and respond to bias in group decision-making. This self-paced course equips professionals with strategies to foster accountability and encourage productive disagreement in any setting.

Bias often goes unnoticed but has profound effects on collaboration and decision-making. In Avoiding Bias, led by Dr. Elissa Adame of ASU’s Hugh Downs School of Human Communication, you’ll gain practical tools to identify and reduce cognitive biases, particularly in group settings. The course emphasizes real-world application through interactive content, infographics, and reflection activities. You’ll leave with a deeper understanding of how to foster inclusive discussions, promote diverse perspectives, and strengthen group outcomes through structured accountability and intentional disagreement.

This module delves into the critical aspect of individual accountability within group decision-making. You will explore the underlying causes of accountability gaps and discover practical resources and strategies to foster a culture where each team member takes ownership of their contributions. By understanding how to build total group agreement and practice solutions for maintaining individual accountability, you will be better equipped to create more effective and responsible teams.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes
  • Quiz: Maintaining individual accountability10 minutes
7 pluginsTotal 45 minutes
  • Maintaining individual accountability: Cause and resources5 minutes
  • Maintaining individual accountability: Building total group agreement4 minutes
  • Practice the solution: Maintaining individual accountability10 minutes
  • Job aid: Creating unbiased and adaptable group decision-making processes3 minutes
  • Reflect on the solution: Maintaining individual accountability10 minutes
  • Accountable individuals make accountable groups: Key takeaways3 minutes
  • Apply the solution: Maintaining individual accountability10 minutes

In this module, you will learn the importance of normalizing disagreement as a constructive force in group decision-making. We will examine how to encourage productive disagreement, moving beyond mere conflict to leverage diverse perspectives for better outcomes. You will gain insights into the causes and resources for fostering healthy debate, practice techniques for encouraging productive disagreement, and understand how to apply these solutions to enhance team effectiveness.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes
  • Quiz: Normalizing disagreement10 minutes
7 pluginsTotal 45 minutes
  • Normalizing disagreement: Cause and resources5 minutes
  • Normalizing disagreement: Encouraging productive disagreement4 minutes
  • Practice the solution: Encouraging productive disagreement10 minutes
  • Job aid: Normalizing disagreement3 minutes
  • Reflect on the solution: Normalizing disagreements10 minutes
  • Disagreements make effective decisions: Key takeaways3 minutes
  • Apply the solution: Normalizing disagreement10 minutes

This module explores the strategic role of a 'devil's advocate' in challenging assumptions and preventing groupthink. You will learn how to effectively assign and utilize a devil's advocate to create productive disagreement and spark deeper discussions. By understanding the causes and resources behind this technique, practicing its application, and reflecting on its impact, you will be able to guarantee disagreement as a tool for more robust and well-considered group decisions.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes
  • Quiz: Assigning a devil's advocate10 minutes
7 pluginsTotal 44 minutes
  • Assigning a devil’s advocate: Cause and resources4 minutes
  • Assigning a devil’s advocate: Creating productive disagreement4 minutes
  • Practice the solution: The devil’s advocate at work10 minutes
  • Job aid: Incorporating a devil’s advocate3 minutes
  • Reflect on the solution: Assigning a devil’s advocate10 minutes
  • Guarantee disagreement to spark discussion: Key takeaways3 minutes
  • Apply the solution: Assigning a devil’s advocate10 minutes

This concluding module marks the successful culmination of your efforts in understanding and mitigating bias in group decision-making. It includes an end-of-course survey to gather your valuable feedback, which is crucial for continuous improvement.

What's included

1 reading1 plugin

1 readingTotal 3 minutes
  • End of course survey3 minutes
1 pluginTotal 3 minutes
  • End of course survey3 minutes

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Instructor

Arizona State University
35 Courses5,927 learners

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