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Negotiation & Deal Closure

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Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

8 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

8 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Prepare structured negotiation plans for complex B2B sales discussions.

  • Apply negotiation strategies to manage pricing, value, and stakeholder expectations.

  • Respond effectively to objections and competing proposals during negotiations.

  • Reach mutually beneficial agreements whilemaintainingstrong client relationships.

Details to know

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Recently updated!

April 2026

Assessments

14 assignments¹

AI Graded see disclaimer
Taught in English

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This course is part of the B2B Sales Negotiation: Leveraging AI Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
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  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
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There are 9 modules in this course

Develop the negotiation skills needed to navigate complex B2B sales conversations and reach mutually beneficial outcomes. In this course, you’ll learn practical negotiation strategies that help sales professionals prepare for discussions, understand stakeholder priorities, and manage pricing and value conversations effectively.

You’ll explore techniques for structuring negotiation plans, identifying decision-makers, and responding confidently to objections or competing proposals. Through realistic business scenarios, you’ll practice balancing client expectations with business goals while maintaining strong professional relationships. What makes this course unique is its focus on negotiation within modern B2B sales environments. Rather than focusing only on tactics, the course emphasizes preparation, stakeholder understanding, and value-based discussions that support sustainable business relationships. These skills help sales professionals approach negotiations strategically, communicate value clearly, and reach agreements that benefit both the client and the organization.

This module builds deep diagnostic capability. You will shift from reactive objection handling to structured root-cause analysis. Through guided coaching, conceptual learning, applied reflection, and practice testing, you strengthen your ability to identify underlying business drivers behind buyer resistance.

What's included

2 videos1 reading1 assignment

2 videosTotal 9 minutes
  • Introduction and Welcome3 minutes
  • Diagnosing Root-Cause Pain Points6 minutes
1 readingTotal 6 minutes
  • Diagnostic Questioning Framework6 minutes
1 assignmentTotal 15 minutes
  • Hands-On Learning: Root Cause Reflection15 minutes

This module transitions from analysis to structured solution design. You construct a repeatable objection-resolution matrix and apply it to realistic buyer concerns, reinforcing structured problem-solving and negotiation precision.

What's included

1 video1 reading2 assignments

1 videoTotal 4 minutes
  • Designing the Objection-Resolution Matrix4 minutes
1 readingTotal 7 minutes
  • Mapping Objections to Strategic Solutions7 minutes
2 assignmentsTotal 35 minutes
  • Graded Assessment - Tackle Client Objections20 minutes
  • Hands-On Learning: Build and Upload Your Matrix15 minutes

In this module, you will build the structured preparation habits required for effective enterprise negotiations. Rather than relying on instinct or relationship pressure, you will learn how disciplined preparation protects leverage before the conversation begins. Using a realistic enterprise renewal scenario, you will define a target outcome, establish a clear stop-price, articulate your BATNA, and design conditional trade-offs that exchange value rather than giving it away. You will also explore how service add-ons can function as non-monetary value levers during negotiation. By the end of the module, you will understand how a structured negotiation plan clarifies your position, strengthens anchoring confidence, and reduces reactive discounting during high-stakes discussions.

What's included

2 videos1 reading2 assignments

2 videosTotal 11 minutes
  • From Instinct to Structure: Planning the $500K Renewal5 minutes
  • Designing Trade-offs and Stop-Price Discipline6 minutes
1 readingTotal 8 minutes
  • Why Planning and Debriefing Drive Enterprise Negotiation Success8 minutes
2 assignmentsTotal 25 minutes
  • Hands-On Learning: Draft a Two-Page $500K Renewal Brief15 minutes
  • Practice Quiz: Evaluating Renewal Preparation Discipline10 minutes

In this module, you will learn how to evaluate negotiation performance through structured debriefing rather than intuition. Instead of relying on impressions of whether a call “felt strong,” you will analyze observable negotiation behaviors such as anchoring clarity, silence discipline, and concession timing. Working from a recorded enterprise renewal negotiation, you will practice identifying the opening anchor, evaluating moments of productive silence, and detecting early discounting that may weaken leverage. By applying a structured debrief checklist, you will learn how to separate strategic concessions from reactive ones and identify specific adjustments that can strengthen your future negotiations.

What's included

2 videos2 readings2 assignments

2 videosTotal 10 minutes
  • Listening for Leverage: Anchoring, Silence, and Discount Timing6 minutes
  • What You’ve Built and How to Apply It4 minutes
2 readingsTotal 16 minutes
  • The Negotiation Debrief Checklist Explained8 minutes
  • Why Planning and Debriefing Are Core to Enterprise B2B Negotiation8 minutes
2 assignmentsTotal 55 minutes
  • Graded Assessment: Enterprise Renewal Negotiation Planning and Debrief Mastery20 minutes
  • Hands-On Learning: Complete the Renewal Debrief Checklist35 minutes

In this module, you’ll build a margin-protective opening strategy for price negotiations. You’ll learn how to set a credible anchor, frame a controlled bracket range, and pace concessions strategically so you can avoid large early discounts and guide the negotiation toward a close near your target margin.

What's included

2 videos1 reading1 assignment

2 videosTotal 7 minutes
  • Welcome and Course Introduction3 minutes
  • Anchor and Bracket for Price Negotiation4 minutes
1 readingTotal 6 minutes
  • Anchoring Bias in Negotiation6 minutes
1 assignmentTotal 15 minutes
  • Hands-On Learning: 3-Round Negotiation: Anchor and Bracket15 minutes

In this module, you will break down a negotiation transcript to spot where margin leaked through fast or unearned concessions. You will tag each concession, map margin movement, identify the first avoidable give, and choose the right non-price trade to protect margin—then prove mastery with a final graded assessment.

What's included

1 video1 reading2 assignments

1 videoTotal 6 minutes
  • Tag Concessions and Plot Margin Movement from a Transcript6 minutes
1 readingTotal 6 minutes
  • Negotiation Concessions Explained6 minutes
2 assignmentsTotal 35 minutes
  • Graded Assignment : Anchoring, Bracketing, and Concession Cadence20 minutes
  • Hands-On Learning: Concession Map and Trade Plan 15 minutes

In this module, you will develop the ability to confidently apply the summary-then-choice closing technique. You will practice recapping agreed benefits and presenting two clear implementation timelines to guide prospects toward a decision. Through guided scripting and applied scenarios, you build fluency in shifting the conversation from hesitation to commitment.

What's included

2 videos1 reading1 assignment

2 videosTotal 9 minutes
  • Shifting the Close from “Whether” to “When”4 minutes
  • Delivering the Choice with Authority and Timing5 minutes
1 readingTotal 5 minutes
  • Designing Two Compelling Implementation Timelines5 minutes
1 assignmentTotal 15 minutes
  • Hands-On Learning: Closing Simulation and Decision Capture15 minutes

In this module, you will focus on evaluating the effectiveness of the summary-then-choice technique by tracking results across five deals. You will calculate close-rate performance, compare outcomes against your historical baseline, and prepare a concise pipeline review summary to report measurable improvement.

What's included

2 readings2 assignments

2 readingsTotal 8 minutes
  • Calculating and Interpreting Close-Rate Change5 minutes
  • Example Walkthrough: How to Solve a Pipeline Close-Rate scenario3 minutes
2 assignmentsTotal 35 minutes
  • Graded Quiz: Applying and Evaluating the Summary-Then-Choice Close20 minutes
  • Hands-On Learning: Pipeline Review Performance Report15 minutes

In this project, you will develop and apply a structured negotiation strategy for a complex B2B sales opportunity. You will analyze client objections, prepare a negotiation plan, and align your approach with stakeholder priorities and deal dynamics. You will define your negotiation boundaries, including objectives, alternatives, and trade-offs, while also preparing to handle pricing discussions and protect deal value. As part of this work, you will demonstrate how a pricing tactic such as anchoring or bracketing would be executed in a short negotiation exchange. You will adapt your approach based on stakeholder needs and develop a strategy to guide the deal toward agreement. You will also debrief negotiation performance by comparing outcomes against your original plan and evaluating effectiveness using close-rate evidence across five deals against a baseline. This project reflects real negotiation scenarios where sales professionals must balance competing priorities, respond to pressure, execute pricing tactics, and make data-informed decisions that influence both outcomes and relationships. It focuses on integrating negotiation planning, execution, evaluation, and decision-making into a cohesive deal strategy.

What's included

2 readings1 assignment

2 readingsTotal 7 minutes
  • Why Negotiation Strategy and Deal Closure Matter 3 minutes
  • Negotiation Strategy and Deal Closure: Project Requirements 4 minutes
1 assignmentTotal 60 minutes
  • Execute a Negotiation Strategy and Deal Closure Plan 60 minutes

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Frequently asked questions

You will learn how to prepare for negotiations, manage pricing and value discussions, respond to objections, and reach agreements that support long-term client relationships.

While the course focuses on B2B sales environments, the negotiation strategies taught can also be applied to business discussions, partnerships, and stakeholder conversations.

No prior negotiation experience is required. The course introduces structured approaches that help learners prepare for and manage negotiations effectively.

The course focuses on realistic negotiation scenarios such as pricing discussions, stakeholder alignment, and managing objections, helping you approach sales negotiations with confidence.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Financial aid available,

¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.