Negotiation & Deal Closure
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Negotiation & Deal Closure
This course is part of B2B Sales Negotiation: Leveraging AI Professional Certificate
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What you'll learn
Prepare structured negotiation plans for complex B2B sales discussions.
Apply negotiation strategies to manage pricing, value, and stakeholder expectations.
Respond effectively to objections and competing proposals during negotiations.
Reach mutually beneficial agreements whilemaintainingstrong client relationships.
Details to know
April 2026
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There are 9 modules in this course
Develop the negotiation skills needed to navigate complex B2B sales conversations and reach mutually beneficial outcomes. In this course, you’ll learn practical negotiation strategies that help sales professionals prepare for discussions, understand stakeholder priorities, and manage pricing and value conversations effectively.
You’ll explore techniques for structuring negotiation plans, identifying decision-makers, and responding confidently to objections or competing proposals. Through realistic business scenarios, you’ll practice balancing client expectations with business goals while maintaining strong professional relationships. What makes this course unique is its focus on negotiation within modern B2B sales environments. Rather than focusing only on tactics, the course emphasizes preparation, stakeholder understanding, and value-based discussions that support sustainable business relationships. These skills help sales professionals approach negotiations strategically, communicate value clearly, and reach agreements that benefit both the client and the organization.
This module builds deep diagnostic capability. You will shift from reactive objection handling to structured root-cause analysis. Through guided coaching, conceptual learning, applied reflection, and practice testing, you strengthen your ability to identify underlying business drivers behind buyer resistance.
What's included
2 videos1 reading1 assignment
2 videos•Total 9 minutes
- Introduction and Welcome•3 minutes
- Diagnosing Root-Cause Pain Points•6 minutes
1 reading•Total 6 minutes
- Diagnostic Questioning Framework•6 minutes
1 assignment•Total 15 minutes
- Hands-On Learning: Root Cause Reflection•15 minutes
This module transitions from analysis to structured solution design. You construct a repeatable objection-resolution matrix and apply it to realistic buyer concerns, reinforcing structured problem-solving and negotiation precision.
What's included
1 video1 reading2 assignments
1 video•Total 4 minutes
- Designing the Objection-Resolution Matrix•4 minutes
1 reading•Total 7 minutes
- Mapping Objections to Strategic Solutions•7 minutes
2 assignments•Total 35 minutes
- Graded Assessment - Tackle Client Objections•20 minutes
- Hands-On Learning: Build and Upload Your Matrix•15 minutes
In this module, you will build the structured preparation habits required for effective enterprise negotiations. Rather than relying on instinct or relationship pressure, you will learn how disciplined preparation protects leverage before the conversation begins. Using a realistic enterprise renewal scenario, you will define a target outcome, establish a clear stop-price, articulate your BATNA, and design conditional trade-offs that exchange value rather than giving it away. You will also explore how service add-ons can function as non-monetary value levers during negotiation. By the end of the module, you will understand how a structured negotiation plan clarifies your position, strengthens anchoring confidence, and reduces reactive discounting during high-stakes discussions.
What's included
2 videos1 reading2 assignments
2 videos•Total 11 minutes
- From Instinct to Structure: Planning the $500K Renewal•5 minutes
- Designing Trade-offs and Stop-Price Discipline•6 minutes
1 reading•Total 8 minutes
- Why Planning and Debriefing Drive Enterprise Negotiation Success•8 minutes
2 assignments•Total 25 minutes
- Hands-On Learning: Draft a Two-Page $500K Renewal Brief•15 minutes
- Practice Quiz: Evaluating Renewal Preparation Discipline•10 minutes
In this module, you will learn how to evaluate negotiation performance through structured debriefing rather than intuition. Instead of relying on impressions of whether a call “felt strong,” you will analyze observable negotiation behaviors such as anchoring clarity, silence discipline, and concession timing. Working from a recorded enterprise renewal negotiation, you will practice identifying the opening anchor, evaluating moments of productive silence, and detecting early discounting that may weaken leverage. By applying a structured debrief checklist, you will learn how to separate strategic concessions from reactive ones and identify specific adjustments that can strengthen your future negotiations.
What's included
2 videos2 readings2 assignments
2 videos•Total 10 minutes
- Listening for Leverage: Anchoring, Silence, and Discount Timing•6 minutes
- What You’ve Built and How to Apply It•4 minutes
2 readings•Total 16 minutes
- The Negotiation Debrief Checklist Explained•8 minutes
- Why Planning and Debriefing Are Core to Enterprise B2B Negotiation•8 minutes
2 assignments•Total 55 minutes
- Graded Assessment: Enterprise Renewal Negotiation Planning and Debrief Mastery•20 minutes
- Hands-On Learning: Complete the Renewal Debrief Checklist•35 minutes
In this module, you’ll build a margin-protective opening strategy for price negotiations. You’ll learn how to set a credible anchor, frame a controlled bracket range, and pace concessions strategically so you can avoid large early discounts and guide the negotiation toward a close near your target margin.
What's included
2 videos1 reading1 assignment
2 videos•Total 7 minutes
- Welcome and Course Introduction•3 minutes
- Anchor and Bracket for Price Negotiation•4 minutes
1 reading•Total 6 minutes
- Anchoring Bias in Negotiation•6 minutes
1 assignment•Total 15 minutes
- Hands-On Learning: 3-Round Negotiation: Anchor and Bracket•15 minutes
In this module, you will break down a negotiation transcript to spot where margin leaked through fast or unearned concessions. You will tag each concession, map margin movement, identify the first avoidable give, and choose the right non-price trade to protect margin—then prove mastery with a final graded assessment.
What's included
1 video1 reading2 assignments
1 video•Total 6 minutes
- Tag Concessions and Plot Margin Movement from a Transcript•6 minutes
1 reading•Total 6 minutes
- Negotiation Concessions Explained•6 minutes
2 assignments•Total 35 minutes
- Graded Assignment : Anchoring, Bracketing, and Concession Cadence•20 minutes
- Hands-On Learning: Concession Map and Trade Plan •15 minutes
In this module, you will develop the ability to confidently apply the summary-then-choice closing technique. You will practice recapping agreed benefits and presenting two clear implementation timelines to guide prospects toward a decision. Through guided scripting and applied scenarios, you build fluency in shifting the conversation from hesitation to commitment.
What's included
2 videos1 reading1 assignment
2 videos•Total 9 minutes
- Shifting the Close from “Whether” to “When”•4 minutes
- Delivering the Choice with Authority and Timing•5 minutes
1 reading•Total 5 minutes
- Designing Two Compelling Implementation Timelines•5 minutes
1 assignment•Total 15 minutes
- Hands-On Learning: Closing Simulation and Decision Capture•15 minutes
In this module, you will focus on evaluating the effectiveness of the summary-then-choice technique by tracking results across five deals. You will calculate close-rate performance, compare outcomes against your historical baseline, and prepare a concise pipeline review summary to report measurable improvement.
What's included
2 readings2 assignments
2 readings•Total 8 minutes
- Calculating and Interpreting Close-Rate Change•5 minutes
- Example Walkthrough: How to Solve a Pipeline Close-Rate scenario•3 minutes
2 assignments•Total 35 minutes
- Graded Quiz: Applying and Evaluating the Summary-Then-Choice Close•20 minutes
- Hands-On Learning: Pipeline Review Performance Report•15 minutes
In this project, you will develop and apply a structured negotiation strategy for a complex B2B sales opportunity. You will analyze client objections, prepare a negotiation plan, and align your approach with stakeholder priorities and deal dynamics. You will define your negotiation boundaries, including objectives, alternatives, and trade-offs, while also preparing to handle pricing discussions and protect deal value. As part of this work, you will demonstrate how a pricing tactic such as anchoring or bracketing would be executed in a short negotiation exchange. You will adapt your approach based on stakeholder needs and develop a strategy to guide the deal toward agreement. You will also debrief negotiation performance by comparing outcomes against your original plan and evaluating effectiveness using close-rate evidence across five deals against a baseline. This project reflects real negotiation scenarios where sales professionals must balance competing priorities, respond to pressure, execute pricing tactics, and make data-informed decisions that influence both outcomes and relationships. It focuses on integrating negotiation planning, execution, evaluation, and decision-making into a cohesive deal strategy.
What's included
2 readings1 assignment
2 readings•Total 7 minutes
- Why Negotiation Strategy and Deal Closure Matter •3 minutes
- Negotiation Strategy and Deal Closure: Project Requirements •4 minutes
1 assignment•Total 60 minutes
- Execute a Negotiation Strategy and Deal Closure Plan •60 minutes
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Frequently asked questions
You will learn how to prepare for negotiations, manage pricing and value discussions, respond to objections, and reach agreements that support long-term client relationships.
While the course focuses on B2B sales environments, the negotiation strategies taught can also be applied to business discussions, partnerships, and stakeholder conversations.
No prior negotiation experience is required. The course introduces structured approaches that help learners prepare for and manage negotiations effectively.
More questions
Financial aid available,
¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.
