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Build Better Products With User-Centered Design

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Build Better Products With User-Centered Design

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Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Define business needs for product direction

  • Analyze user behavior through research

  • Conduct effective user interviews

Details to know

Shareable certificate

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Assessments

12 assignments

Taught in English

There are 12 modules in this course

In today’s competitive landscape, building products that truly resonate with users is critical. This course focuses on equipping you with the skills and frameworks to design user-centered products that align with both real customer needs and core business objectives.

Through structured modules, you will learn how to conduct effective research, validate assumptions, and measure outcomes, enabling you to reduce risks and improve decision-making. Each step of the product development lifecycle is covered—from idea generation to validation and post-launch evaluation—ensuring you can apply these concepts immediately in your professional work. What sets this course apart is its practical, research-backed methodology. By blending proven theories with actionable techniques, it bridges the gap between product strategy and hands-on execution, offering you tools that drive alignment across teams and deliver measurable impact. This course is ideal for UX designers, product managers, and researchers with a basic understanding of digital product development. It is also valuable for professionals aiming to sharpen collaboration skills and achieve better results with product teams. No advanced technical background is required. Copyright © 2016 Laura Klein. All rights reserved. Originally published by Rosenfeld Media, LLC. This course edition is published by Packt Publishing under license from Rosenfeld Media LLC. No part of this material may be reproduced, distributed, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without prior written permission from the author or the publisher.

In this section, we focus on defining a better business need by implementing exercises that help identify core business objectives and align them with strategic goals. We also explore designing measurable and achievable goals and analyzing the user lifecycle to enhance product engagement, which are crucial for improving decision-making and product development strategies.

What's included

2 videos7 readings1 assignment

2 videosTotal 2 minutes
  • Course Overview1 minute
  • Defining a Better Business Need - Overview Video1 minute
7 readingsTotal 90 minutes
  • Introduction10 minutes
  • Creating a Measurable and Achievable Goal10 minutes
  • Quantifying the Business Need10 minutes
  • Exercise: Defining Your User Lifecycle Funnel10 minutes
  • The User Lifecycle Math10 minutes
  • The Dangers of Starting from the Business Need10 minutes
  • Exercise: Set Team OKRs30 minutes
1 assignmentTotal 10 minutes
  • Defining Business Needs and User Interaction10 minutes

In this section, we identify and analyze user needs to improve products and align them with business goals. We also design provisional personas and implement iterative interviewing to refine user insights.

What's included

1 video7 readings1 assignment

1 videoTotal 1 minute
  • Understand Your User Better - Overview Video1 minute
7 readingsTotal 70 minutes
  • Introduction10 minutes
  • Exercise: Provisional Personas10 minutes
  • From Provisional to Predictive10 minutes
  • Exercise: Identifying Problem Patterns10 minutes
  • Exercise: The User Map10 minutes
  • The Dangers of Defining Your User10 minutes
  • Jumping to Solutions10 minutes
1 assignmentTotal 10 minutes
  • Enhancing User Insight10 minutes

In this section, we delve into the importance of selecting appropriate research methodologies to gather accurate user insights. We emphasize the pitfalls of common but ineffective methods, such as random surveys and focus groups, and highlight the need for strategic planning in research to ensure data-driven product development.

What's included

1 video8 readings1 assignment

1 videoTotal 1 minute
  • Do Better Research - Overview Video1 minute
8 readingsTotal 80 minutes
  • Introduction10 minutes
  • Exercise: Picking a Research Topic10 minutes
  • Exercise: Picking a Research Methodology10 minutes
  • Generating Ideas vs. Validating Ideas10 minutes
  • What vs. Why10 minutes
  • Putting It All Together10 minutes
  • Learning About Your Product10 minutes
  • Expert Advice and Methodologies10 minutes
1 assignmentTotal 10 minutes
  • Effective Product Research Strategies10 minutes

In this section, we focus on enhancing listening skills during interviews to extract valuable insights for product development. We learn to design questions that delve into deeper insights and context, enabling us to analyze responses effectively and make informed product decisions.

What's included

1 video6 readings1 assignment

1 videoTotal 1 minute
  • Listen Better - Overview Video1 minute
6 readingsTotal 60 minutes
  • Introduction10 minutes
  • Never Ask These Questions10 minutes
  • Problem-Finding and Context Questions10 minutes
  • Exercise: Interviewing Better10 minutes
  • Don't Make the Participant Imagine10 minutes
  • Don't Fail to Follow Up10 minutes
1 assignmentTotal 10 minutes
  • Enhancing Listening and Feedback Skills10 minutes

In this section, we explore techniques for effective idea generation within teams and the creation of customer journey maps to enhance user experience. We also learn to apply design principles for analyzing and categorizing ideas, crucial for developing user-centered designs and improving product development processes.

What's included

1 video7 readings1 assignment

1 videoTotal 1 minute
  • Have Better Ideas - Overview Video1 minute
7 readingsTotal 70 minutes
  • Introduction10 minutes
  • Where Ideas (Unfortunately) Come From10 minutes
  • A Better Way to Generate Ideas10 minutes
  • Dot Vote10 minutes
  • Exercise: Mapping the Customer Journey10 minutes
  • Annotate Your Timeline10 minutes
  • Ideas That Used to Be Bad May Become Good10 minutes
1 assignmentTotal 10 minutes
  • Innovative Product Strategies10 minutes

In this section, we explore effective prioritization strategies in project management, focusing on delivering maximum value to both the company and its customers. We also design a 2x2 matrix to evaluate feature importance, ensuring informed decision-making and enhanced productivity.

What's included

1 video7 readings1 assignment

1 videoTotal 1 minute
  • Prioritize Better - Overview Video1 minute
7 readingsTotal 70 minutes
  • Introduction10 minutes
  • What Should You Do Instead?10 minutes
  • Does It Deliver Value to the Customer?10 minutes
  • Exercise: The Quick Estimate10 minutes
  • Exercise: Finding the Core10 minutes
  • The Dangers of Prioritization10 minutes
  • Things People Forget to Prioritize10 minutes
1 assignmentTotal 10 minutes
  • Effective Prioritization Techniques10 minutes

In this section, we explore the integration of UX design early in product development to enhance usability and ensure a seamless user journey. We focus on designing user experiences by analyzing context and flow, which helps prevent usability issues and aligns product features with user expectations.

What's included

1 video7 readings1 assignment

1 videoTotal 1 minute
  • Design Better - Overview Video1 minute
7 readingsTotal 70 minutes
  • Introduction10 minutes
  • Exercise: What Happens Next?10 minutes
  • Exercise: Matching Inputs and Outputs10 minutes
  • You Should Have a Style Guide10 minutes
  • Exercise: Make a Style Guide10 minutes
  • The Pros And Cons Of Design Patterns10 minutes
  • Exercise: Group Sketching10 minutes
1 assignmentTotal 10 minutes
  • Designing User-Centric Products10 minutes

In this section, we focus on designing user journeys to enhance engagement and retention by aligning user actions with business objectives. We explore strategies to identify user intent and analyze behavior to ensure alignment with desired metrics.

What's included

1 video8 readings1 assignment

1 videoTotal 1 minute
  • Create Better User Behavior - Overview Video1 minute
8 readingsTotal 80 minutes
  • Introduction10 minutes
  • Encouraging Behavior Change10 minutes
  • Making Visitors Into Users10 minutes
  • Find the Required10 minutes
  • Onboard Your User10 minutes
  • Exercise: Identifying User Intent10 minutes
  • Dark Patterns10 minutes
  • EXPERT ADVICE from Amy Jo Kim**10 minutes
1 assignmentTotal 10 minutes
  • Creating Effective and Ethical User Interactions10 minutes

In this section, we explore how to effectively analyze assumptions in product development by designing strategies to identify and categorize them. We also implement methods to test and validate these assumptions, ensuring decisions are based on verified information to enhance product success.

What's included

1 video7 readings1 assignment

1 videoTotal 1 minute
  • Identify Assumptions Better - Overview Video1 minute
7 readingsTotal 70 minutes
  • Introduction10 minutes
  • Problem Assumptions10 minutes
  • Exercise: Finding Assumptions10 minutes
  • The Riskiest Assumption10 minutes
  • Exercise: Creating a Falsifiable Statement10 minutes
  • The Dangers of Identifying Assumptions10 minutes
  • EXPERT ADVICE from Learie Hercules10 minutes
1 assignmentTotal 10 minutes
  • Assumptions in Product Development10 minutes

In this section, we delve into various methods for validating assumptions about users and their needs, such as designing landing pages and analyzing metrics. By applying these techniques, we ensure that our solutions are effectively aligned with real-world requirements and user expectations.

What's included

1 video6 readings1 assignment

1 videoTotal 1 minute
  • Validate Assumptions Better - Overview Video1 minute
6 readingsTotal 60 minutes
  • Introduction10 minutes
  • Concierge10 minutes
  • Fake Door10 minutes
  • Exercise: Pick a Validation Method10 minutes
  • Exercise: The Hypothesis Tracker10 minutes
  • The Dangers Of Validating Assumptions10 minutes
1 assignmentTotal 10 minutes
  • Validating Business Assumptions10 minutes

In this section, we delve into the importance of implementing granular metrics to assess the impact of product features on user experience and business outcomes. We explore how to design metrics that align with business objectives and utilize A/B testing to analyze user interactions, ensuring data-driven decision-making.

What's included

1 video11 readings1 assignment

1 videoTotal 1 minute
  • Measure Better - Overview Video1 minute
11 readingsTotal 110 minutes
  • Introduction10 minutes
  • User Experience and Engineering Metrics10 minutes
  • Feature-Specific Metrics10 minutes
  • Exercise: Pick a Metric10 minutes
  • Misunderstanding Statistics10 minutes
  • Cohort Analysis10 minutes
  • DAU/MAU10 minutes
  • X Over X10 minutes
  • Using Metrics for Reporting Only10 minutes
  • Giving Up10 minutes
  • EXPERT ADVICE from Avinash Kaushik10 minutes
1 assignmentTotal 10 minutes
  • Effective Measurement Strategies10 minutes

In this section, we analyze team dynamics to identify patterns that contribute to efficiency and collaboration. By understanding roles and responsibilities, we implement strategies to enhance teamwork and productivity.

What's included

1 video4 readings1 assignment

1 videoTotal 1 minute
  • Build a Better Team - Overview Video1 minute
4 readingsTotal 40 minutes
  • Introduction10 minutes
  • The Problem With Communes10 minutes
  • The Solution: A Heist Team10 minutes
  • Expert Advice from Irene Au and Dan Olsen10 minutes
1 assignmentTotal 10 minutes
  • Effective Team Dynamics10 minutes

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Frequently asked questions

Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.

If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.

Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.

If you complete the course successfully, your electronic Course Certificate will be added to your Accomplishments page - from there, you can print your Course Certificate or add it to your LinkedIn profile.

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