Mobile Devices, Security, and Operational Procedures
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Mobile Devices, Security, and Operational Procedures
This course is part of TOTAL: CompTIA A+ Core 2 (220-1202) v15 Specialization
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What you'll learn
Understand mobile device management, including synchronization and security.
Master security best practices such as multifactor authentication and mobile device security.
Troubleshoot common mobile device issues, including performance and security problems.
Gain proficiency in operational procedures, including change management, data handling, and incident response.
Skills you'll gain
- Incident Response
- Desktop Support
- Security Controls
- Endpoint Security
- Multi-Factor Authentication
- Information Technology Operations
- Malware Protection
- Peripheral Devices
- Data Maintenance
- Incident Management
- Security Awareness
- Data Loss Prevention
- Hardware Troubleshooting
- Data Security
- Operating System Administration
- System Configuration
- Email Security
Tools you'll learn
Details to know
February 2026
9 assignments
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There are 7 modules in this course
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This course provides a thorough exploration of mobile devices, security practices, and essential operational procedures in IT. You will begin by understanding the key components of portable computing devices like laptops and mobile phones, learning how to maintain, troubleshoot, and optimize these devices for optimal performance. As you dive deeper, you'll explore the distinct operating systems of Android, iOS, and mobile security, focusing on how to safeguard personal and corporate data through multifactor authentication (MFA) and mobile device management (MDM). The course includes practical strategies for maintaining mobile devices, from synchronization to e-mail configuration, while also emphasizing how to detect and troubleshoot security issues on mobile platforms. You'll gain the technical expertise needed to handle security vulnerabilities like malware, social engineering attacks, and data breaches, as well as preventive measures for securing endpoint systems. Operational procedures such as data handling, change management, and incident response will also be covered, ensuring you are well-equipped to manage IT operations effectively and securely. This course is aimed at IT professionals, helpdesk technicians, and anyone interested in mobile device management and security best practices. Beginners will find it accessible, with no prior experience required, though a basic understanding of general IT concepts will be beneficial. The course provides an essential foundation for those looking to specialize in mobile device security or improve their general IT operational knowledge. By the end of the course, you will be able to troubleshoot mobile devices, secure them using modern authentication methods, handle endpoint security, and manage IT operations like backups, data destruction, and ticketing systems. You will also be equipped to work with mobile device synchronization, configuration, and recovery procedures in both personal and enterprise environments.
In this module, we will focus on portable computing, covering laptop features, hardware troubleshooting, and power management. You’ll learn to identify and resolve common laptop issues, understand essential settings, and optimize power consumption for mobile devices.
What's included
3 videos2 readings1 assignment
3 videos•Total 23 minutes
- Laptop Features•8 minutes
- Laptop Hardware Troubleshooting - The Tools•5 minutes
- Power Management•11 minutes
2 readings•Total 20 minutes
- Introduction to the Course 'Mobile Devices, Security, and Operational Procedures'•10 minutes
- Full Specialization Resource•10 minutes
1 assignment•Total 15 minutes
- Portable Computing - Assessment•15 minutes
In this module, we will explore mobile devices, focusing on Android and iOS. You’ll gain hands-on experience with customization options, app management, and settings unique to each platform, ensuring you can effectively work with both types of devices.
What's included
2 videos1 assignment
2 videos•Total 17 minutes
- Touring Android•10 minutes
- Touring iOS•7 minutes
1 assignment•Total 15 minutes
- Mobile Devices - Assessment•15 minutes
In this module, we will cover the best practices for maintaining and securing mobile devices. You’ll learn how to keep devices in top shape through regular maintenance and troubleshooting, as well as how to implement robust security measures to protect sensitive data.
What's included
5 videos1 assignment
5 videos•Total 54 minutes
- Maintaining Mobile Devices•14 minutes
- Mobile Devices and E-mail•9 minutes
- Mobile Synchronization•8 minutes
- Mobile Device Security•12 minutes
- Mobile Security Troubleshooting•11 minutes
1 assignment•Total 15 minutes
- Maintaining and Securing Mobile Devices - Assessment•15 minutes
In this module, we will delve into the installation and sharing of printers in networked environments. You will learn how to configure local and shared printers, as well as troubleshoot common problems to ensure efficient printer management in your IT environment.
What's included
2 videos1 assignment
2 videos•Total 26 minutes
- Installing a Local Printer•16 minutes
- Sharing Printers•10 minutes
1 assignment•Total 15 minutes
- Printers and Multifuction Devices - Assessment•15 minutes
In this module, we will cover essential security practices, from identifying and mitigating threats to managing physical security measures. You’ll also explore password management and multi-factor authentication (MFA) to ensure the safety of systems and data.
What's included
5 videos1 assignment
5 videos•Total 62 minutes
- Threats•16 minutes
- Dealing with Threats•10 minutes
- Physical Security•12 minutes
- Passwords and Authentication•16 minutes
- Multifactor Authentication (MFA)•8 minutes
1 assignment•Total 15 minutes
- Essential Security Practices - Assessment•15 minutes
In this module, we will explore how to secure endpoint systems from malware and other security threats. You will learn to recognize and respond to malicious attacks, manage licenses, and implement proper procedures for incident response and system security.
What's included
7 videos1 assignment
7 videos•Total 61 minutes
- Malware, Part 1•13 minutes
- Malware Part II•7 minutes
- Anti-Malware•5 minutes
- Social Engineering•8 minutes
- Licensing•11 minutes
- Incident Response•7 minutes
- Environmental Controls•9 minutes
1 assignment•Total 15 minutes
- Securing Endpoint Systems - Assessment•15 minutes
In this module, we will focus on operational procedures essential for IT professionals. You will learn about effective documentation practices, change management, backup strategies, and data destruction methods to maintain operational efficiency and security in your IT environment.
What's included
6 videos1 reading3 assignments
6 videos•Total 62 minutes
- Documents You Need to Know•15 minutes
- Data You Need to Know•8 minutes
- Change Management•13 minutes
- The Zen of Backup•11 minutes
- Recycling and Data Destruction•9 minutes
- Ticketing Systems•7 minutes
1 reading•Total 10 minutes
- Conclusion to the Course 'Mobile Devices, Security, and Operational Procedures'•10 minutes
3 assignments•Total 90 minutes
- Operational Procedures - Assessment•15 minutes
- Full Course Assessment•60 minutes
- Full Course Practice Assessment•15 minutes
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Frequently asked questions
Mobile Devices, Security, and Operational Procedures focuses on the management, maintenance, and security of mobile devices, laptops, and other portable computing systems. It covers critical areas such as mobile device configuration, security practices, malware protection, data protection, and effective operational procedures. This course is highly relevant in today’s IT landscape, where mobile and portable devices are integral to business operations. Understanding how to secure these devices and manage their lifecycle is essential for IT professionals, especially in environments where mobile technology is central to productivity and communication.
This course covers the essential aspects of managing and securing mobile devices, including Android and iOS devices, as well as portable computing systems like laptops. Topics include setting up and troubleshooting mobile devices, synchronizing data across devices, securing mobile devices with multifactor authentication (MFA), and implementing best practices for protecting against malware. The course also explores security protocols, data management, incident response, environmental controls, and operational procedures used to maintain safe and efficient IT environments.
After completing the Mobile Devices, Security, and Operational Procedures course, you will have the ability to configure, maintain, and secure mobile devices, including troubleshooting common issues. You will understand how to implement mobile device security strategies, use remote management tools, and ensure data synchronization across devices. Additionally, you will be equipped with skills to handle operational procedures such as backup management, incident response, change management, and ticketing systems, all critical for effective IT support.
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