Leading Healthcare Quality and Safety
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Leading Healthcare Quality and Safety
Instructors: Gregory Pawlson
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There are 5 modules in this course
Ensuring patient safety and healthcare quality is critical and should be a key focus of everyone in healthcare practice. This course provides healthcare practitioners and others with an introduction to the knowledge and skills needed to lead patient safety and quality improvement initiatives at the micro and macro levels. Participants will explore the foundations of health care quality and the science underlying patient safety and quality improvement, design and select effective health care measures, analyze patient safety problems and processes using tools such as human factors analysis, apply systematic approaches including the Plan-Do-Study-Act (PDSA) model to address quality improvement challenges, and learn strategies to lead a culture of change. The course takes a world view of patient safety and quality, linking participants to research and resources from the World Health Organization (WHO), the US Agency for Healthcare Research and Quality (AHRQ), the Joint Commission and other international organizations. Course highlights include personal stories, lessons learned from other industries and interviews with the President of the National Committee for Quality Assurance (NCQA) and other leaders in quality movement.
Pawlson, g. & Johnson, J. (2021). Advancing Health Care Quality: Protecting Patients, Improving Lives. DEStech Publications Inc. About The George Washington University School of Nursing Ranked among the top nursing schools by U.S. News & World Report, the George Washington University School of Nursing educates and inspires nurses to provide high-quality, compassionate person-centered health care. The school develops leaders actively engaged in health promotion, patient advocacy and healthcare innovation, and prepares exceptional nurse educators who pursue quality and advance the profession. The School of Nursing is committed to improving the health and wellbeing of people and communities locally, nationally and globally. The school values lifelong learning and its students advance nursing practice, leadership and education as they make a difference in the world.
Welcome to Module 1! During this module, you'll learn about the current state of healthcare quality and safety in the US and globally, and the essential characteristics and expected outcomes of safe, high-quality healthcare. We'll also discuss the core elements of quality improvement, and the data needed to assess the safety and quality of care. Finally, we'll examine lessons learned from other industries & disciplines that can be applied to healthcare improvement efforts. We're looking forward to getting started!
What's included
5 videos2 readings1 assignment3 discussion prompts
5 videos•Total 44 minutes
- Welcome to the Course!•6 minutes
- An Interview with Peggy O’Kane, Founding & Current President of the National Committee for Quality Assurance (NCQA)•18 minutes
- The Unsettling Facts•7 minutes
- Models for Change•11 minutes
- Summary•2 minutes
2 readings•Total 50 minutes
- Please tell us more about you as a learner....•10 minutes
- Module 1 Readings & Resources•40 minutes
1 assignment•Total 30 minutes
- Module 1 Practice Quiz•30 minutes
3 discussion prompts•Total 30 minutes
- Module 1 Instructor Forum•10 minutes
- Module Discussion 1: Meet and Greet•10 minutes
- Module 1 Discussion 2: Share Experiences with Quality & Safety•10 minutes
Welcome to Module 2! This week, we examine the criticality of patient safety to healthcare and the sciences underlying patient safety. You'll learn a model for systems engineering and a process for anticipating and addressing medical errors. You'll also learn about the importance of a just culture approach to medical error prevention.
What's included
6 videos1 reading1 assignment2 discussion prompts
6 videos•Total 35 minutes
- Introduction•3 minutes
- The Lewis Blackman Story•2 minutes
- The Science of Patient Safety•11 minutes
- Systems Re-Engineering•7 minutes
- Human Factors•8 minutes
- Summary•3 minutes
1 reading•Total 40 minutes
- Module 2 Readings & Resources•40 minutes
1 assignment•Total 30 minutes
- Module 2 Quiz•30 minutes
2 discussion prompts•Total 20 minutes
- Module 2 Instructor Forum•10 minutes
- Module 2 Discussion: The Lewis Blackman Story•10 minutes
Welcome to Module 3! This week we delve into measures and measurement. You'll learn to apply the basic Donebedian framework for measuring quality in healthcare in terms of structure, process and outcomes. We'll discuss the key attributes of useful (good) healthcare measures and the core concepts of validity and reliability. You'll also learn the most critical elements to consider in choosing and applying a measure or measures to measurement in a given health care setting or situation, and the key characteristics of a measurement process that must be present to provide information that is a valid and useful reflection of quality of care.
What's included
6 videos2 readings1 assignment2 discussion prompts
6 videos•Total 54 minutes
- Introduction•8 minutes
- A Framework for Measures•15 minutes
- What Makes a Good Measure?•16 minutes
- Measurement: Why & What•9 minutes
- Use & Reporting of Measures•5 minutes
- Summary•2 minutes
2 readings•Total 60 minutes
- Module 3 Readings & Resources•40 minutes
- Desirable Measures Checklist•20 minutes
1 assignment•Total 30 minutes
- Module 3 Quiz•30 minutes
2 discussion prompts•Total 20 minutes
- Module 3 Instructor Forum•10 minutes
- Module 3 Discussion: Selecting Measures•10 minutes
Welcome to Module 4! This week you'll learn how to identify quality improvement opportunities and apply the PDSA cycle to address them. We'll also discuss the importance and benefits of team-based approaches to quality improvement, and the value of Health Information Technologies (HIT) and other innovations in improving health care quality.
What's included
6 videos1 reading1 assignment1 peer review2 discussion prompts
6 videos•Total 60 minutes
- Introduction•3 minutes
- Identifying the Problem & Benchmarking•10 minutes
- Quality Improvement Process•21 minutes
- QI as a Team Sport•6 minutes
- Quality Innovations: An Interview with Jesse Hines•19 minutes
- Summary•2 minutes
1 reading•Total 40 minutes
- Module 4 Readings and Resources•40 minutes
1 assignment•Total 30 minutes
- Module 4 Quiz•30 minutes
1 peer review•Total 60 minutes
- Quality Improvement Project Plan & Peer Review•60 minutes
2 discussion prompts•Total 20 minutes
- Module 4 Instructor Forum•10 minutes
- Module 4 Discussion: Applying the PDSA Process•10 minutes
Welcome to Module 5! This week we explore the importance of leadership in supporting and advancing quality and safety at all levels of the healthcare organization. We'll discuss strategies that contribute to a quality culture in health care, and examine different models of organizational change that you can apply as you lead your own quality and safety initiatives.
What's included
6 videos1 reading1 assignment2 discussion prompts
6 videos•Total 47 minutes
- Introduction•6 minutes
- Culture of Improvement and Safety: Models for Creating More Effective Organizations•11 minutes
- Leadership and Followership in a Culture of Quality•13 minutes
- Knowing Who You Are as a Leader•9 minutes
- Overcoming Resistance to Change•6 minutes
- Summary•2 minutes
1 reading•Total 40 minutes
- Module 5 Readings & Resources•40 minutes
1 assignment•Total 30 minutes
- Module 5 Quiz•30 minutes
2 discussion prompts•Total 20 minutes
- Module 5 Instructor Forum•10 minutes
- Module 5 Discussion: Leading Quality Improvement•10 minutes
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Reviewed on Mar 10, 2020
Excellent course , although i don't work directly in the medical field, but in quality management but I wanted to explore new field and expand my knowledge and horizons.
Reviewed on Jul 31, 2017
This course give me insight of how to handle hospital quality assurance better in order to improve the hospital performance both from top-down and bottom-up way of management.
Reviewed on Jun 26, 2021
Extremely educational and beneficial. However, it would be great if some of our questions are actually attended to, gives ones a higher sense of learning. Great work all the same
Frequently asked questions
This continuing nursing education activity has been approved by the Maryland Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Nursing CE Contact Hours: 10.5.
Healthcare professionals interested in earning the Nursing CE contact hours must:
1) Enroll in the course and purchase the $49 Coursera Certificate option
2) Register for the Nursing CE contact hours through the George Washington University School of Nursing via the link below. There is an additional non-refundable fee of $60.
3) Successfully complete the course. This requires completion of all modules, reading of all required materials, and a passing score of 80% or higher on all quizzes.
Register for Nursing CE: http://conta.cc/2uePVXA
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
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